Contents Now Platform Capabilities Previous Topic Next Topic Configure the Knowledge Management Service Portal Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Configure the Knowledge Management Service Portal The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback. For new customers on the Madrid and later releases, the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default. For existing customers on release versions prior to Madrid, activate the plugin, if required. Configure the Knowledge Management Service Portal properties, including the property that directs users to the Knowledge Management Service Portal homepage. Customizing the Knowledge Management Service Portal System administrators can customize portal pages and configure widgets for searching, sorting, and filtering knowledge base information. The Knowledge Management Service Portal is comprised of three pages and multiple widgets. Users with the system administrator roles can customize the pages and widgets as desired. To customize this portal, navigate to Service Portal > Portals and click Knowledge Portal. See Service Portal for more information about creating a custom interface. To configure widget instance options and customize the search, sort, and filter features, see Knowledge Management Service Portal widgets. Section 508 compliance features Users can view and interact with the Knowledge Management Service Portal article view page using Section 508 compliance features. See Set up Section 508 compliance features for more information. Enable external or public users to view knowledge articles from the Knowledge Service PortalEnable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.Knowledge Management Service Portal propertiesThe knowledge administrator can set configuration properties that determine how information is displayed on the Knowledge portal. Knowledge Management Service Portal widgetsThe Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles and social Q&A.Search using the Knowledge Management Service PortalEnter one or more words in the search bar on the Knowledge Management Service Portal homepage to view all search results.Integrating new knowledge portal pages with the service portalUsing the base system service portal, access the improved version of the knowledge portal that features an enhanced landing page with multiple knowledge bases, an article view page that includes new article widgets, and the search results page that displays global knowledge search results.Knowledge V3 homepage and Knowledge Management Service Portal comparisonA comparison of the features available on the Knowledge Management V3 homepage and the Knowledge Management Service Portal. On this page Send Feedback Previous Topic Next Topic
Configure the Knowledge Management Service Portal The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback. For new customers on the Madrid and later releases, the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default. For existing customers on release versions prior to Madrid, activate the plugin, if required. Configure the Knowledge Management Service Portal properties, including the property that directs users to the Knowledge Management Service Portal homepage. Customizing the Knowledge Management Service Portal System administrators can customize portal pages and configure widgets for searching, sorting, and filtering knowledge base information. The Knowledge Management Service Portal is comprised of three pages and multiple widgets. Users with the system administrator roles can customize the pages and widgets as desired. To customize this portal, navigate to Service Portal > Portals and click Knowledge Portal. See Service Portal for more information about creating a custom interface. To configure widget instance options and customize the search, sort, and filter features, see Knowledge Management Service Portal widgets. Section 508 compliance features Users can view and interact with the Knowledge Management Service Portal article view page using Section 508 compliance features. See Set up Section 508 compliance features for more information. Enable external or public users to view knowledge articles from the Knowledge Service PortalEnable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.Knowledge Management Service Portal propertiesThe knowledge administrator can set configuration properties that determine how information is displayed on the Knowledge portal. Knowledge Management Service Portal widgetsThe Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles and social Q&A.Search using the Knowledge Management Service PortalEnter one or more words in the search bar on the Knowledge Management Service Portal homepage to view all search results.Integrating new knowledge portal pages with the service portalUsing the base system service portal, access the improved version of the knowledge portal that features an enhanced landing page with multiple knowledge bases, an article view page that includes new article widgets, and the search results page that displays global knowledge search results.Knowledge V3 homepage and Knowledge Management Service Portal comparisonA comparison of the features available on the Knowledge Management V3 homepage and the Knowledge Management Service Portal.
Configure the Knowledge Management Service Portal The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback. For new customers on the Madrid and later releases, the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default. For existing customers on release versions prior to Madrid, activate the plugin, if required. Configure the Knowledge Management Service Portal properties, including the property that directs users to the Knowledge Management Service Portal homepage. Customizing the Knowledge Management Service Portal System administrators can customize portal pages and configure widgets for searching, sorting, and filtering knowledge base information. The Knowledge Management Service Portal is comprised of three pages and multiple widgets. Users with the system administrator roles can customize the pages and widgets as desired. To customize this portal, navigate to Service Portal > Portals and click Knowledge Portal. See Service Portal for more information about creating a custom interface. To configure widget instance options and customize the search, sort, and filter features, see Knowledge Management Service Portal widgets. Section 508 compliance features Users can view and interact with the Knowledge Management Service Portal article view page using Section 508 compliance features. See Set up Section 508 compliance features for more information. Enable external or public users to view knowledge articles from the Knowledge Service PortalEnable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.Knowledge Management Service Portal propertiesThe knowledge administrator can set configuration properties that determine how information is displayed on the Knowledge portal. Knowledge Management Service Portal widgetsThe Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles and social Q&A.Search using the Knowledge Management Service PortalEnter one or more words in the search bar on the Knowledge Management Service Portal homepage to view all search results.Integrating new knowledge portal pages with the service portalUsing the base system service portal, access the improved version of the knowledge portal that features an enhanced landing page with multiple knowledge bases, an article view page that includes new article widgets, and the search results page that displays global knowledge search results.Knowledge V3 homepage and Knowledge Management Service Portal comparisonA comparison of the features available on the Knowledge Management V3 homepage and the Knowledge Management Service Portal.
