System administrators can customize portal pages and configure widgets for searching, sorting, and filtering knowledge base information. The Knowledge Management Service Portal is comprised of three pages and multiple widgets. Users with the system administrator roles can customize the pages and widgets as desired.

• To customize this portal, navigate to Service Portal > Portals and click Knowledge Portal. See Service Portal for more information about creating a custom interface.
• To configure widget instance options and customize the search, sort, and filter features, see Knowledge Management Service Portal widgets.