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Knowledge article version information

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Knowledge article version information

Users can view version information for a knowledge article from the Knowledge view page.

The knowledge article number and the version number appear at the top of the article, just below the title. Clicking the version number expands the version history section, which includes a list of the available article versions. User roles determine what is included in this list:
  • Users with read access to a knowledge base can see the latest published version and previous major versions.
  • Users with read and contribute access to a knowledge base can see the latest published version, previous major versions, and any draft or review versions.

You can view any of the previous versions of an article by clicking the version number in the list. When you view a previous version, a message at the top of the article indicates that an updated version is available.

At the bottom of a knowledge article, you can see additional information about an article, including the name of the author or revisor and the date that the article was last modified.