Contents Now Platform Capabilities Previous Topic Next Topic Enable ownership groups Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Enable ownership groups Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback. As a knowledge administrator, you perform the following tasks to configure ownership groups. Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced). Set the glide.knowman.ownership_group.enabled property to true.Note: Once you have set this property to true, it is not recommended to set it back to false. Before setting this property back to false, manually reassign all knowledge articles associated with any ownership group, close all article approvals sent to ownership groups, and resolve all open feedback tasks assigned to ownership groups. You may also need to configure the Knowledge form to add the Ownership Group field. Manage ownership groupsCreate ownership groups and associate them to knowledge articles. Knowledge group managers or knowledge administrators can edit ownership groups. On this page Send Feedback Previous Topic Next Topic
Enable ownership groups Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback. As a knowledge administrator, you perform the following tasks to configure ownership groups. Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced). Set the glide.knowman.ownership_group.enabled property to true.Note: Once you have set this property to true, it is not recommended to set it back to false. Before setting this property back to false, manually reassign all knowledge articles associated with any ownership group, close all article approvals sent to ownership groups, and resolve all open feedback tasks assigned to ownership groups. You may also need to configure the Knowledge form to add the Ownership Group field. Manage ownership groupsCreate ownership groups and associate them to knowledge articles. Knowledge group managers or knowledge administrators can edit ownership groups.
Enable ownership groups Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback. As a knowledge administrator, you perform the following tasks to configure ownership groups. Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced). Set the glide.knowman.ownership_group.enabled property to true.Note: Once you have set this property to true, it is not recommended to set it back to false. Before setting this property back to false, manually reassign all knowledge articles associated with any ownership group, close all article approvals sent to ownership groups, and resolve all open feedback tasks assigned to ownership groups. You may also need to configure the Knowledge form to add the Ownership Group field. Manage ownership groupsCreate ownership groups and associate them to knowledge articles. Knowledge group managers or knowledge administrators can edit ownership groups.
