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    Home Madrid Now Platform Capabilities Now Platform capabilities Knowledge Management Configure Knowledge Management Enable ownership groups

    Enable ownership groups

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    Enable ownership groups

    Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.

    As a knowledge administrator, you perform the following tasks to configure ownership groups.
    • Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced).
    • Set the glide.knowman.ownership_group.enabled property to true.
      Note: Once you have set this property to true, it is not recommended to set it back to false. Before setting this property back to false, manually reassign all knowledge articles associated with any ownership group, close all article approvals sent to ownership groups, and resolve all open feedback tasks assigned to ownership groups.

    You may also need to configure the Knowledge form to add the Ownership Group field.

    • Manage ownership groups

      Create ownership groups and associate them to knowledge articles. Knowledge group managers or knowledge administrators can edit ownership groups.

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    Release version
    Choose your release version

      Enable ownership groups

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Enable ownership groups

      Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.

      As a knowledge administrator, you perform the following tasks to configure ownership groups.
      • Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced).
      • Set the glide.knowman.ownership_group.enabled property to true.
        Note: Once you have set this property to true, it is not recommended to set it back to false. Before setting this property back to false, manually reassign all knowledge articles associated with any ownership group, close all article approvals sent to ownership groups, and resolve all open feedback tasks assigned to ownership groups.

      You may also need to configure the Knowledge form to add the Ownership Group field.

      • Manage ownership groups

        Create ownership groups and associate them to knowledge articles. Knowledge group managers or knowledge administrators can edit ownership groups.

      Tags:

      Feedback

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