Enable ownership groups

Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.

As a knowledge administrator, you perform the following tasks to configure ownership groups.

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced).
Set the glide.knowman.ownership_group.enabled property to true.
Note: Once you have set this property to true, it is not recommended to set it back to false. Before setting this property back to false, manually reassign all knowledge articles associated with any ownership group, close all article approvals sent to ownership groups, and resolve all open feedback tasks assigned to ownership groups.

You may also need to configure the Knowledge form to add the Ownership Group field.

How search works:

Topics are ranked in search results by how closely they match your search terms

Enable ownership groups

Enable ownership groups

On this page

Enable ownership groups

Enable ownership groups

Log in to personalize your search results and subscribe to topics