Contents Now Platform Capabilities Previous Topic Next Topic Configure Knowledge Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Configure Knowledge Management Configure various aspects of Knowledge Management based on the specific requirements of your organization. The following podcast offers additional information on using Knowledge Management. soundcloudhttps://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/243779653&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&visual=true- topic/object file:/mnt/jenkins/workspace/dita/zoominV4_2.4.4_MCodeFreezebranch_004-test-sn-madrid-build/doc/source/product/knowledge-management/concept/c_KnowledgeAdministration.ditaobject:1;27:218 Create a knowledge baseCreate a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.Create a custom knowledge homepageAs a system administrator, you can create a module allowing users to open a knowledge homepage for a specific knowledge base or category.Knowledge workflowsThe publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.Activate the Knowledge Management Advanced pluginActivate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.Knowledge article templatesArticle templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles.Article versioningUse the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article. Knowledge managerHaving multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.User criteria diagnosis for Knowledge ManagementManage user access to a knowledge base or an article using user criteria diagnostics. Understand what access users have to a knowledge base or an article and determine which user criteria define those permissions.I18N - Knowledge internationalizationOrganizations with knowledge users who speak multiple languages can activate the optional knowledge internationalization features.Enable ownership groupsConfigure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.Configure the Knowledge Management Service PortalThe Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.Enable search on all knowledge basesConfigure the knowledge base search source in the service portal to perform a search on all knowledge bases.Configure knowledge subscriptionsConfigure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.Out-of-the-box Knowledge Management Performance Analytics SolutionsPerformance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.Integration with external knowledge sourcesUse the external content integration feature to integrate content from various external sources and enable unified knowledge search results.Use extension points for Knowledge ManagementUse UI extension points to add knowledge article headers and footers to knowledge articles and to customize the email template for notifications when a knowledge article is commented on. Use scripted extension points to customize the feedback object used in the email template for notifications when a knowledge article is commented on.Duplicate knowledge article numbersImporting knowledge articles into an instance can create articles with duplicate numbers. On this page Send Feedback Previous Topic Next Topic
Configure Knowledge Management Configure various aspects of Knowledge Management based on the specific requirements of your organization. The following podcast offers additional information on using Knowledge Management. soundcloudhttps://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/243779653&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&visual=true- topic/object file:/mnt/jenkins/workspace/dita/zoominV4_2.4.4_MCodeFreezebranch_004-test-sn-madrid-build/doc/source/product/knowledge-management/concept/c_KnowledgeAdministration.ditaobject:1;27:218 Create a knowledge baseCreate a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.Create a custom knowledge homepageAs a system administrator, you can create a module allowing users to open a knowledge homepage for a specific knowledge base or category.Knowledge workflowsThe publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.Activate the Knowledge Management Advanced pluginActivate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.Knowledge article templatesArticle templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles.Article versioningUse the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article. Knowledge managerHaving multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.User criteria diagnosis for Knowledge ManagementManage user access to a knowledge base or an article using user criteria diagnostics. Understand what access users have to a knowledge base or an article and determine which user criteria define those permissions.I18N - Knowledge internationalizationOrganizations with knowledge users who speak multiple languages can activate the optional knowledge internationalization features.Enable ownership groupsConfigure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.Configure the Knowledge Management Service PortalThe Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.Enable search on all knowledge basesConfigure the knowledge base search source in the service portal to perform a search on all knowledge bases.Configure knowledge subscriptionsConfigure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.Out-of-the-box Knowledge Management Performance Analytics SolutionsPerformance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.Integration with external knowledge sourcesUse the external content integration feature to integrate content from various external sources and enable unified knowledge search results.Use extension points for Knowledge ManagementUse UI extension points to add knowledge article headers and footers to knowledge articles and to customize the email template for notifications when a knowledge article is commented on. Use scripted extension points to customize the feedback object used in the email template for notifications when a knowledge article is commented on.Duplicate knowledge article numbersImporting knowledge articles into an instance can create articles with duplicate numbers.
Configure Knowledge Management Configure various aspects of Knowledge Management based on the specific requirements of your organization. The following podcast offers additional information on using Knowledge Management. soundcloudhttps://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/243779653&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&visual=true- topic/object file:/mnt/jenkins/workspace/dita/zoominV4_2.4.4_MCodeFreezebranch_004-test-sn-madrid-build/doc/source/product/knowledge-management/concept/c_KnowledgeAdministration.ditaobject:1;27:218 Create a knowledge baseCreate a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.Create a custom knowledge homepageAs a system administrator, you can create a module allowing users to open a knowledge homepage for a specific knowledge base or category.Knowledge workflowsThe publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.Activate the Knowledge Management Advanced pluginActivate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.Knowledge article templatesArticle templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles.Article versioningUse the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article. Knowledge managerHaving multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.User criteria diagnosis for Knowledge ManagementManage user access to a knowledge base or an article using user criteria diagnostics. Understand what access users have to a knowledge base or an article and determine which user criteria define those permissions.I18N - Knowledge internationalizationOrganizations with knowledge users who speak multiple languages can activate the optional knowledge internationalization features.Enable ownership groupsConfigure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.Configure the Knowledge Management Service PortalThe Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.Enable search on all knowledge basesConfigure the knowledge base search source in the service portal to perform a search on all knowledge bases.Configure knowledge subscriptionsConfigure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.Out-of-the-box Knowledge Management Performance Analytics SolutionsPerformance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.Integration with external knowledge sourcesUse the external content integration feature to integrate content from various external sources and enable unified knowledge search results.Use extension points for Knowledge ManagementUse UI extension points to add knowledge article headers and footers to knowledge articles and to customize the email template for notifications when a knowledge article is commented on. Use scripted extension points to customize the feedback object used in the email template for notifications when a knowledge article is commented on.Duplicate knowledge article numbersImporting knowledge articles into an instance can create articles with duplicate numbers.
