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    Home Madrid Now Platform Capabilities Now Platform capabilities Knowledge Management Configure Knowledge Management

    Configure Knowledge Management

    • Save as PDF Selected topic Topic & subtopics All topics in contents
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    Configure Knowledge Management

    Configure various aspects of Knowledge Management based on the specific requirements of your organization.

    The following podcast offers additional information on using Knowledge Management.

    • Create a knowledge base

      Create a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.

    • Create a custom knowledge homepage

      As a system administrator, you can create a module allowing users to open a knowledge homepage for a specific knowledge base or category.

    • Knowledge workflows

      The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.

    • Activate the Knowledge Management Advanced plugin

      Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.

    • Knowledge article templates

      Article templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles.

    • Article versioning

      Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.

    • Knowledge manager

      Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.

    • User criteria diagnostics for Knowledge Management

      Manage user access to a knowledge base or an article using user criteria diagnostics. Understand what access users have to a knowledge base or an article and determine which user criteria define those permissions.

    • I18N - Knowledge internationalization

      Organizations with knowledge users who speak multiple languages can activate the optional knowledge internationalization features.

    • Enable ownership groups

      Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.

    • Configure the Knowledge Management Service Portal

      The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.

    • Configure knowledge bases for a portal

      Select which knowledge bases are displayed in a portal to view the associated knowledge articles. If no knowledge bases are configured, users can view articles from all knowledge bases in the portal.

    • Configure knowledge subscriptions

      Configure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.

    • Out-of-the-box Knowledge Management Performance Analytics Solutions

      Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

    • Integration with external knowledge sources

      Use the external content integration feature to integrate content from various external sources and enable unified knowledge search results.

    • Use extension points for Knowledge Management

      Use UI extension points to add knowledge article headers and footers to knowledge articles and to customize the email template for notifications when a knowledge article is commented on. Use scripted extension points to customize the feedback object used in the email template for notifications when a knowledge article is commented on.

    • Duplicate knowledge article numbers

      Importing knowledge articles into an instance can create articles with duplicate numbers.

    Related topics
    • Knowledge Management FAQs

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    Release version
    Choose your release version

      Configure Knowledge Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure Knowledge Management

      Configure various aspects of Knowledge Management based on the specific requirements of your organization.

      The following podcast offers additional information on using Knowledge Management.

      • Create a knowledge base

        Create a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.

      • Create a custom knowledge homepage

        As a system administrator, you can create a module allowing users to open a knowledge homepage for a specific knowledge base or category.

      • Knowledge workflows

        The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.

      • Activate the Knowledge Management Advanced plugin

        Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.

      • Knowledge article templates

        Article templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles.

      • Article versioning

        Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article.

      • Knowledge manager

        Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.

      • User criteria diagnostics for Knowledge Management

        Manage user access to a knowledge base or an article using user criteria diagnostics. Understand what access users have to a knowledge base or an article and determine which user criteria define those permissions.

      • I18N - Knowledge internationalization

        Organizations with knowledge users who speak multiple languages can activate the optional knowledge internationalization features.

      • Enable ownership groups

        Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.

      • Configure the Knowledge Management Service Portal

        The Knowledge Management Service Portal enables users to perform the same operations that are available with the Knowledge Management V3 plugin. From the portal, users can view knowledge bases and articles, search for information, sort and filter search results, and provide feedback.

      • Configure knowledge bases for a portal

        Select which knowledge bases are displayed in a portal to view the associated knowledge articles. If no knowledge bases are configured, users can view articles from all knowledge bases in the portal.

      • Configure knowledge subscriptions

        Configure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.

      • Out-of-the-box Knowledge Management Performance Analytics Solutions

        Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

      • Integration with external knowledge sources

        Use the external content integration feature to integrate content from various external sources and enable unified knowledge search results.

      • Use extension points for Knowledge Management

        Use UI extension points to add knowledge article headers and footers to knowledge articles and to customize the email template for notifications when a knowledge article is commented on. Use scripted extension points to customize the feedback object used in the email template for notifications when a knowledge article is commented on.

      • Duplicate knowledge article numbers

        Importing knowledge articles into an instance can create articles with duplicate numbers.

      Related topics
      • Knowledge Management FAQs

      Tags:

      Feedback

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