Use the Knowledge Management article versioning feature to create and maintain multiple
versions of a knowledge article.
Knowledge contributors can create a new version of a knowledge article from an existing
published version. This existing version can be either the latest published version or an
older outdated version. All changes are stored in the new version of the article and the
information in the existing article remains the same.
If you import published knowledge articles from a ServiceNow instance that does not support
article versioning, you must run the Initialize Versions on Articles fix
script to enable article checkout and editing.
With the article versioning feature, knowledge users can:
- Check out a published article and create another version.
Note: Only the author,
knowledge base owner, and users with the knowledge_admin role can edit an article in the
Draft state.
- Select a previously published (outdated) version of an article and make it current.
- Recall an article that is being reviewed.
- Retire the latest published version of an article.
There are two types of article revisions: major and minor. Minor revisions include updates to
an article that has not yet been published. Major revisions include updates to an article that
has been published and is available to customers. To track the different revisions, the
article versioning feature introduces version numbering.
With the article versioning feature, the knowledge article number also includes the version
number. All references to knowledge articles use this number format. For example, KB0010003
v2.0.
Activation information
The article versioning feature requires the Knowledge Management Advanced plugin
(com.snc.knowledge_advanced) to be activated and the
glide.knowman.versioning.enabled property to be set to true (default
value). For more information, see Activate the Knowledge Management Advanced plugin and Article versioning properties.
