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Set a CI attribute to be mandatory

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Set a CI attribute to be mandatory

Configure a CI attribute as mandatory so it is included in the CMDB Health tests for the required metric if enabled. Required is a metric of the CMDB Health completeness KPI.

Before you begin

Role required: itil_admin

About this task

When a field is configured as mandatory, then if the required metric is enabled, the CMDB health tests check whether that field is populated or not. The CMDB dashboard displays the aggregated report of the percentage of CIs for which one or more required fields is empty.


  1. Navigate to Configuration > CI Class Manager.
  2. Click Hierarchy to display the CI Classes list. Then select the class with the field that needs to be set as mandatory.
  3. In the class navigation bar, expand Class Info and then select Attributes. In the Attributes view, click Added.
  4. Locate the attribute that you want to set as mandatory, and then double-click its Mandatory value and set it to true.
    The next time the form is opened, a field status indicator appears next to the field label, indicating that a value is mandatory.
    Note: Mandatory fields are global. The field is marked as mandatory everywhere it appears on a form.