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Set a CI field to be recommended

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Set a CI field to be recommended

Define a list of CI fields as recommended, noting that it is desirable that they are populated by a data source such as Discovery. You can then configure the CMDB completeness KPI to include recommended fields in its aggregated health reports.

Before you begin

Role required: itil has read access, itil_admin (on top of itil) has full access.

About this task

Use this for fields which should not be mandatory, but that might have useful information that the CI should have. For example, a field with information that might at some point help with diagnosis. Initially, a derived class is set with the recommended fields that are defined at the parent level. You can add or remove recommended fields for a derived class, setting it with its own recommended fields, without affecting the recommended fields at the parent or sibling levels. If all recommended fields for a derived class are removed, then the derived class automatically derives the recommended fields from its parent class.

For more information about child and parent classes, see Table extension and classes.


  1. Navigate to Configuration > CI Class Manager.
  2. Click Hierarchy to display the CI Classes list. Then select the class that contains the fields that need to be set as recommended.
  3. In the class navigation bar, expand Health and click Completeness. Then click Recommended Fields.
  4. In the Recommended Fields tab, use the slushbucket to move the fields that you want to designate as recommended, from the Available list to the Selected list.
  5. Click Save.