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CI relations formatter

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CI relations formatter

The default CI form includes a CI relations formatter from which you can examine a CI and its relationships in various views. From the CI relations formatter, you can also launch the CI relationship editor for the CI.

If the domain separation plugin is activated, then only relationships in which the logged on user is authorized to view both CIs, are displayed.

The CI relations formatter contains a list of related CIs and a toolbar with controls for viewing the relationships between the current CI and related CIs. You can configure the controls in this formatter to modify varying aspects of the view. For more information about formatters, see Create a formatter and add it to the form.

  • If an endpoint is a child in one relationship and the same endpoint is a parent in another relationship, then that endpoint is hidden and does not appear in the relations formatter view. Similarly, relationship qualifier chains are also hidden and do not appear in the relationship formatter view.
    • Example: CI1 > endpoint > CI2

      In this example, CI1 is related to CI2 through relationships with endpoint. A single relationship appears in the relations formatter:

      CI1 > CI2 (These relationships appear as a direct relationship without endpoint, because endpoint is a parent in one relationship and a child in another relationship)

    • Example: CI1 > endpoint1 > CI2 > endpoint2

      Two relationships appear in the relations formatter:

      CI1 > CI2 (endpoint1 is hidden because it is a parent in one relationship and a child in another relationship)

      CI1 > CI2 > endpoint2 (appears as level 2 relationship – endpoint1 is hidden and endpoint2 appears as it a child and not a parent in any other relationship)

  • On instances that do not meet the internet browser requirements for the CI relations formatter, the default CI form includes the legacy CI relations formatter instead. For more information, see Legacy CI relations formatter.
  • CIs not extended from the Configuration Item [cmdb_ci] table, are not displayed in Dependency Views maps and in CI relation formatters.
  • The Applicative Flow To::Application Flow From relationship is a special relationship type used only between Service Mapping endpoints. This relationship type is not intended for use in the CMDB as a relationship between CIs and therefore it is not displayed in the relations formatter.
Table 1. Controls for viewing related CIs
Control Definition
Add CI relationship icon

Add CI relationship

Starts the relationship editor to manually create CI relationships. For more information, see Create or edit a CI relationship.
Show dependency views icon

Show dependency views

Launches a Dependency Views map in another window or tab. The CI is the central node in the map, with a configurable number of levels above and below that node in the hierarchy. Map indicators next to the nodes indicate the number of tasks, incidents, problems, changes, or outages related to that node. Right-click to expand collapsed nodes or display a list of related tasks or problems. For more information, see Dependency Views map.
Search for CI Filters the CIs included in the display.

Click the Settings (Settings.) icon to configure additional view settings that filter the data displayed. Settings are preserved through logging out and logging back in.

Table 2. Related items settings
Setting Description
Show Relations in Flat/Tree Layout To view a flat list of related CIs that are grouped by relationship type in alphabetical order, click Flat.

To view groups of related CIs in a hierarchical tree, click Tree. If you select the tree view, you cannot configure any other settings for viewing related CIs. A single list of upstream and downstream relationships is displayed.

Show Relations in Split/Merge Layout To view separate lists for upstream and downstream relationships, click Split.

To view a single list that includes both upstream and downstream relationships, click Merge. Relationships are grouped by relationship type.

Filter Relations by Max Level Select the number of levels in the hierarchy to include when displaying CIs in a flat view.
Filter Relations by Relationship Type Select the types of relationships to view.
Filter Relations by CMDB View Filter by tables specified in CMDB views, if any relationship filters exist.
The relations formatter uses the following icons to provide additional information about changes, problems, and outages related to CIs in the relationship:
Table 3. Icons related to CIs
Icon Description
Recently closed changes icon Recently closed changes
Planned changes icon Planned changes
Currently open changes icon Currently open changes
Recently closed outages icon Recently closed outages
Problems icon Problems
Incidents icon Incidents
Planned outages icon Planned outages
Currently open outages icon Currently open outages

In large networks, a list of related CIs might be excessively long, which can slow performance when a CI form is rendered. You can configure these properties to control the amount of data that is displayed. To find a property, enter sys_properties.list in the left navigation filter and search for the property.

Table 4. Properties related to performance
Property Description
glide.ecmdb.find_relationship_issues Hides or displays an icon in the CI relations formatter that links to open issues for the CI. This property defaults to true (displays the icon).
glide.ui.max_relation_levels Specifies the maximum level for displaying CIs in flat view before reaching the maximum relations limit. The default value is 5.
glide.ui.max_relations Specifies the maximum number of related CIs to display. When exceeded, a notification is displayed indicating that the limit has been reached, and that not all relations are displayed. The default value is 1000.