This is an overview of domain separation in Dependency Views. Domain
separation enables you to separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including
which users can see and access data.
Support: Level 1
Domain separation is
supported in this application. Not all ServiceNow applications support domain
separation; some include limitations on the data and administrative settings that can be
domain separated. To learn more, see Application support for domain
How domain separation works in Dependency Views
Dependency views are generated using both Configuration Item [cmdb_ci] and CI Relationship
[cmdb_rel_ci] tables. The [cmdb_ci] table is domain separated, but the [cmdb_rel_ci] table is
not. You can create relationships only by selecting two CIs. They should be in the same domain
for you to be able to see them.
To be successful with domain separation in Dependency Views, make sure that relevant CIs are
visible for the current domain. If the instance is domain separated, ServiceNow domain separation rules apply
(see Related information link below).
Tenant domains will be able to see only their domain and global CIs.