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Set up multifactor authentication on your own profile

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Set up multifactor authentication on your own profile

You can set up multifactor authentication on your own User profile.

Before you begin

Role required: none
Note: If you are trying to reset multi-factor authentication, log in to the instance first by requesting the temporary code via email, and then follow the steps below.


  1. Navigate to Self-Service > My Profile.
  2. Click the Multifactor Authentication related link on your User record.

    The multifactor authentication window appears.

    Setting up multifactor authentication
  3. If you do not yet have the Google Authenticator application in your mobile device, you can download it from one of the links provided under Download the app.
  4. Take a photo of the QC code with the Google Authenticator application or enter the string in the application manually.
  5. Enter the code and click Validate Response.

    The application responds with a six digit code that refreshes every 30 seconds. If you entered the correct code, a message appears telling you that Multifactor Authentication is set up. If you entered an invalid code, look for the code on your mobile device again as it may have refreshed, and enter the code that you see.

    Note: For the code to work property, the system time on your computer must be in the same time zone as the time on your mobile device.