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Ticket Conversations widget

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Ticket Conversations widget

Record of ticket items. Users can use this widget to communicate back and forth with the fulfiller and the receiver.

Journal entries are presented in chronological order, with the oldest entries appearing at the bottom of the widget. Entries made by the user that created the record appear on the right side of the center divider. Entries made by other users appear to the left.

The Ticket Conversations widget is intended only for tables that extend task.

Limit the number of journal entries that appears in the ticket conversation widget using the glide.service_portal.stream_entry_limit system property. The default number is 100. Change the number by navigating to Service Portal > Properties, and enter the new number in the Maximum number of stream entries displayed in Service Portal field.

Figure 1. Ticket Conversations widget
Ticket Conversations widget

Instance options

Table 1. Instance options fields
Field Description
Use dynamic placeholder Use a placeholder for journal fields. The default value is false.
No readable journal field message The message that displays when there are no readable journal fields. Forms that have added journal fields may not display in the Ticket Conversation widget.