Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Service Portal security

Log in to subscribe to topics and get notified when content changes.

Service Portal security

Control user access to a portal.

Control who accesses your portal and what they can see in the following ways:
  • Authentication: Configure login and single sign on for users
  • Limit page access by role: Use roles to limit the users who can see a page.
  • Public pages: Use the public check box on a page record to make the page publicly accessible.
    Note: A number of portal pages that are installed by default are marked public. Filter your list of Service Portal pages for Public [is] true to identify these pages. Setting the Public value to false will prevent these pages from being publicly available.
  • User criteria: For a more advanced way of limiting user access, create and apply user criteria to pages, widgets, widgets instances, and search sources.
  • Multifactor authentication: If an instance is configured to require multifactor authentication, users are automatically directed to set up multifactor authentication upon initial login. For setup instructions, see Set up multifactor authentication upon initial login. If multifactor authentication is optional, users can still enable or disable authentication from their user profile. For setup instructions, see Set up multifactor authentication on your own profile.
Feedback