Create a filtered list, select list columns, and assign it to specific teams to give agents focused list results in Agent Workspace.

1. Navigate to Agent Workspace > Lists > List Filters.
2. Click New.
3. Complete the form with the following information.

   Table 1. List filter form fields

   Field	Description
   List name	Name for the list. Choose something that agents can easily identify. For example, Open incidents.
   Category	The category a list is filed under. Select a category that you previously configured.
   Order	The order in which the list appears by levels of 100. Lower numbers appear first. For example, 100 appears before 200.
   Active	Whether the list appears in workspace. Select Active to ensure it appears.
   Table	The table you want to show records from.
   Conditions	The filters that apply to the list. Use the condition builder to show or hide relevant items in the list. For example, Active is true. For more information on creating a filter, see Create a filter.
   Columns	The columns that display information from the records in the list. Use the slushbucket to configure relevant fields to show in the list, for example, number, short description, priority, and state.
   Groups	List of users who can view the list. Add any group to limit list access to just that group, for example Customer Service Support. You can add more than one group to the list. If you do not add a group, any user who can access Agent Workspace can access the list.
   Roles	Specific roles that can view the list. Limit list access by role. If you do not add a role, any user who can access Agent Workspace can access the list.

4. Click Submit.