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Forward call workflow activity

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Forward call workflow activity

The Forward Call activity forwards a Notify call to an E.164-compliant phone number.

If the person receiving a forwarded call hangs up, the forward call activity completes and transitions to the next activity. Any further Notify activities in the workflow run for the caller only.

Input variables

Input variables determine the initial behavior of the activity.

Table 1. Input variables
Variable Description
Phone number to call Enter the phone number to forward the call to.
Timeout (in seconds) Enter the amount of time to wait for the call to be answered before hanging up.
Record Select this check box to record the conversation.


The conditions determine which transition comes after this activity.The forward call activity does not specify any conditions by default.

You can add an error condition to this activity. The activity transitions through the error condition if the phone number to call is invalid.