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SLA Percentage Timer workflow activity

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SLA Percentage Timer workflow activity

The SLA Percentage Timer activity pauses the workflow for a duration equal to a percentage of an SLA.

A workflow must run on the Task SLA table to use this activity.
Note: Timer activities run as the System user because the system scheduler advances the workflow.


Table 1. SLA Percentage Timer activity results
Result Description
Complete The activity successfully reached the specified duration
Cancelled The activity or workflow was canceled before the timer reached the specified duration

Input variables

Input variables determine the initial behavior of the activity.

Table 2. SLA Percentage Timer activity input variables
Field Description
Percentage The duration to pause the workflow for, as a percentage of the current SLA


The activity state tells the workflow engine what to do with the activity.

Table 3. SLA Percentage Timer states
State Description
Executing The activity is in this state very briefly while initializing, after which it immediately changes to Waiting.
Waiting The workflow engine waits until the SLA reaches the specified percentage. The engine then transitions the workflow to the next activity.
Finished The activity finished running. See the result value for the outcome of the activity.
Cancelled This activity, or the workflow that contains this activity, was canceled.
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