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Configure a survey in the Connect chat support

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Configure a survey in the Connect chat support

Enable a user to take a survey after chatting with a survey agent.

Before you begin

Role required: admin or survey_admin
Note: The Connect Support plugin (com.glide.connect.support) should be activated.

Procedure

  1. Navigate to Survey > Chat survey.
  2. Click New.
  3. In the Chat Survey form, fill the fields.
    Table 1. Chat Survey form fields
    Field Description
    Survey Survey whose instance should be available in Connect Support.
    Type Type of chat where the survey is available.
    • Connect: Survey is available in Connect Support.
    Chat queue Chat queue where the survey is available.
    Active Specifies if the chat survey configuration is active.
    Description Description of the chat survey configuration.
  4. Click Submit.
    When a support agent of the assignment group associated with the chat queue ends a chat with a user, the survey instance is available in the chat window for the users.
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