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View a survey scorecard

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View a survey scorecard

A survey scorecard provides a visual breakdown of survey responses by category, based on the way questions were answered.

Before you begin

Role required: survey_admin or survey_reader

About this task

A scorecard displays charts for survey results, in which category and question responses are analyzed and current ratings are compared with previous ratings. Users can examine ratings over time, compare question ratings, or compare the ratings of all categories. All ratings are averages for the time range selected. The system dynamically updates a scorecard each time you view it, so the ratings reflect recently completed surveys.


  1. Navigate to Survey > View Surveys.
  2. Open a survey definition.
  3. Under Related Links, click View Scorecard. The interactive scorecard displays the following filters:
    • Question Results: Displays the result of all questions or an individual question.
    • Category Results: Displays the results of all questions associated with an individual category or all categories.
    • Average Ratings: Displays the result of weighted average rating for each survey question in an individual category or all categories.
    • History: Displays the result of all questions in comparison with their history (by calendar year or quarters).
    • Sentiment Analysis Results: Displays the results of sentiment analysis for the survey.
    Note: The scorecard link is hidden if there are no survey results to report.