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    Home Madrid Now Platform Capabilities Now Platform capabilities Service administration Survey Management Survey administration Survey questions

    Survey questions

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    Survey questions

    Survey questions appear on survey questionnaires for the associated survey definition.

    The survey creator generates questions and answer options automatically. However, it provides only the basic configuration options for questions, such as the question text and the data type. You may want to create additional questions or set advanced configuration options for the questions, including making a question appear conditionally or making a question mandatory. You can also use question templates to define reusable sets of answer options.

    Survey questions are available from Survey > Questions. The list displays information about each question, including the associated survey definition listed in the Type column, and the data type. Survey administrators can modify these questions.

    • Create or modify survey questions

      You can create and administer survey questions.

    • Survey question data types

      You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.

    • Survey question template

      Question templates define reusable sets of answer options for survey questions.

    • Add a metric category and metric in the question bank for surveys

      Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.

    • Create or modify answer options

      You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.

    • Change the order of survey questions

      You can easily reorder survey questions at the category level or the question level.

    Related tasks
    • View the overview of all surveys
    • View a survey instance
    • Copy a survey
    • Publish a survey
    • Customize the appearance of a survey
    • Create a survey designer template question
    Related concepts
    • Surveys in Service Portal
    • Survey designer
    • Survey users and groups
    • Survey definitions
    • Survey trigger conditions
    • Survey distribution
    • Sentiment analysis for surveys
    • Legacy survey migration
    Related reference
    • Quick start tests for Assessments and Surveys

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    Release version
    Choose your release version

      Survey questions

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Survey questions

      Survey questions appear on survey questionnaires for the associated survey definition.

      The survey creator generates questions and answer options automatically. However, it provides only the basic configuration options for questions, such as the question text and the data type. You may want to create additional questions or set advanced configuration options for the questions, including making a question appear conditionally or making a question mandatory. You can also use question templates to define reusable sets of answer options.

      Survey questions are available from Survey > Questions. The list displays information about each question, including the associated survey definition listed in the Type column, and the data type. Survey administrators can modify these questions.

      • Create or modify survey questions

        You can create and administer survey questions.

      • Survey question data types

        You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.

      • Survey question template

        Question templates define reusable sets of answer options for survey questions.

      • Add a metric category and metric in the question bank for surveys

        Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.

      • Create or modify answer options

        You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.

      • Change the order of survey questions

        You can easily reorder survey questions at the category level or the question level.

      Related tasks
      • View the overview of all surveys
      • View a survey instance
      • Copy a survey
      • Publish a survey
      • Customize the appearance of a survey
      • Create a survey designer template question
      Related concepts
      • Surveys in Service Portal
      • Survey designer
      • Survey users and groups
      • Survey definitions
      • Survey trigger conditions
      • Survey distribution
      • Sentiment analysis for surveys
      • Legacy survey migration
      Related reference
      • Quick start tests for Assessments and Surveys

      Tags:

      Feedback

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