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View your subscription applications and allocation levels

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View your subscription applications and allocation levels

The Subscriptions page lists the subscriptions that your organization has purchased and indicates how many users or resources are allocated to each subscription.

Before you begin

Role required: usage_admin or admin

About this task

The page lists only subscriptions that are currently active (have not expired). To view expired subscriptions as well, set the list filter to All.

Procedure

  1. On your production ServiceNow instance, navigate to Subscription Management > Subscriptions.
    • The page attempts to list all subscriptions that your organization has purchased. Some subscriptions do not appear. See Why a subscription might not appear in the list.
    • A color code indicates the allocation level (the number of resources that are subscribed to the application).
    • Headings on the Subscriptions list are described in Subscription form.
    Subscriptions list
  2. You can click a subscription Name to open the Subscription form, where you can:
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