Contents Now Platform Capabilities Previous Topic Next Topic Email properties Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Email properties The Email Properties page is where you can configure settings for inbound and outbound email. Email properties are available from either of these modules: System Mailboxes > Email Properties System Properties > Email Properties <span>Troubleshooting steps to take when a ServiceNow instance does not receive email</span> Figure 1. Email Properties page Email accounts are configured in the System Mailboxes > Administration > Email Accounts module. For more information and instructions, see Configure an email account. Email diagnostics are available from the System Mailboxes > Email Diagnostics module. Outbound mail configurationThe Outbound Mail Configuration section of the Email Properties page contains properties for sending email.Inbound mail configurationThe Inbound Mail Configuration section of the Email Properties page contains properties to control inbound email.Email image filtering propertiesUse email image filtering properties to control how inbound email images are handled as attachments to and displayed in the activity formatter of target records.Email digest propertiesSeveral properties are available to manage digest intervals for email digests.Additional email propertiesThere are several advanced email properties that you can use to fine tune the way your instance sends or receives email.Email size limitsTo prevent issues with large email messages, the system enforces configured limits on the maximum allowed email body size, total attachment file size, and number of attachments per email.Related ConceptsBasic email setupAdvanced email setupEmail accounts On this page Send Feedback Previous Topic Next Topic
Email properties The Email Properties page is where you can configure settings for inbound and outbound email. Email properties are available from either of these modules: System Mailboxes > Email Properties System Properties > Email Properties <span>Troubleshooting steps to take when a ServiceNow instance does not receive email</span> Figure 1. Email Properties page Email accounts are configured in the System Mailboxes > Administration > Email Accounts module. For more information and instructions, see Configure an email account. Email diagnostics are available from the System Mailboxes > Email Diagnostics module. Outbound mail configurationThe Outbound Mail Configuration section of the Email Properties page contains properties for sending email.Inbound mail configurationThe Inbound Mail Configuration section of the Email Properties page contains properties to control inbound email.Email image filtering propertiesUse email image filtering properties to control how inbound email images are handled as attachments to and displayed in the activity formatter of target records.Email digest propertiesSeveral properties are available to manage digest intervals for email digests.Additional email propertiesThere are several advanced email properties that you can use to fine tune the way your instance sends or receives email.Email size limitsTo prevent issues with large email messages, the system enforces configured limits on the maximum allowed email body size, total attachment file size, and number of attachments per email.Related ConceptsBasic email setupAdvanced email setupEmail accounts
Email properties The Email Properties page is where you can configure settings for inbound and outbound email. Email properties are available from either of these modules: System Mailboxes > Email Properties System Properties > Email Properties <span>Troubleshooting steps to take when a ServiceNow instance does not receive email</span> Figure 1. Email Properties page Email accounts are configured in the System Mailboxes > Administration > Email Accounts module. For more information and instructions, see Configure an email account. Email diagnostics are available from the System Mailboxes > Email Diagnostics module. Outbound mail configurationThe Outbound Mail Configuration section of the Email Properties page contains properties for sending email.Inbound mail configurationThe Inbound Mail Configuration section of the Email Properties page contains properties to control inbound email.Email image filtering propertiesUse email image filtering properties to control how inbound email images are handled as attachments to and displayed in the activity formatter of target records.Email digest propertiesSeveral properties are available to manage digest intervals for email digests.Additional email propertiesThere are several advanced email properties that you can use to fine tune the way your instance sends or receives email.Email size limitsTo prevent issues with large email messages, the system enforces configured limits on the maximum allowed email body size, total attachment file size, and number of attachments per email.Related ConceptsBasic email setupAdvanced email setupEmail accounts
