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Quick messages

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Quick messages

Quick messages allow you to insert predefined text into the message body of the email client.

Before you begin

Role required: admin

About this task

Selecting a quick message fills the Message Text field with the body specified in the quick message. After you define one or more quick messages, the Quick Message selector appears in the email client. Use the following syntax: ${variable_name}.

Note: If you add attachments to the Quick Message templates, the attachments are not sent as part of the email distribution.


  1. Navigate to System Policy > Email > Quick Messages.
  2. Click New.
  3. Fill in the Email Client Canned Messages form.
    Table 1. Email client canned messages form
    Field Description
    Title Enter a name to appear in the Quick Message selector.
    Active Select this check box to make the quick message available for selection. Clear this check box to remove the message from the Quick Message selector.
    User Select the user who has access to this quick message. Selecting a user restricts access to that user only. Leave the field blank to have no user-based restrictions.
    Group Select the group whose members have access to this quick message. Selecting a group restricts access to members of that group only. Leave the field blank to have no group-based restrictions.
    Body Enter the text you want to insert into the Message Text field. By default, the field supports HTML format.
  4. Click Submit.
    Email Client Canned Messages form for defining quick messages