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    Home Madrid Now Platform Capabilities Now Platform capabilities Notifications Push notifications Push notification setup with the ServiceNow Classic mobile app Create a push message

    Create a push message

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    Create a push message

    Before you create a push notification, create the push message with the actual message content for the notification.

    Before you begin

    The Push notification plugin must be active. The plugin is active by default.

    Role required: admin

    About this task

    The push message and notification must be for the same table.

    Procedure

    1. Navigate to System Notification > Push > Push Messages and click New.
    2. Fill out the fields on the form (see table).
    3. Click Submit.
      Table 1. Push Notification Message form fields
      Field Description
      Name Enter a descriptive name for the message.
      Push App Select the ServiceNow Classic mobile application.
      Push Message Content Select the JSON content to be included in the push notification payload.
      Note: For details on defining payloads that control push notification behavior, see KB0622333. For example, you can specify predefined button pairs (Yes/No, Approve/Reject, Accept/Decline) as part of the push message content.
      Message Enter the message. You can add variables just as you would for other notifications. Any message you enter here overrides the message in the notification.
      Related list
      Push Message Attribute Values Optional. Select the attributes that apply to this notification. For details, see Create an attribute value or action for a push message.

    What to do next

    Set up the push notification that contains the message created or update an existing push notification to use the push message.

    Tags:

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      Create a push message

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create a push message

      Before you create a push notification, create the push message with the actual message content for the notification.

      Before you begin

      The Push notification plugin must be active. The plugin is active by default.

      Role required: admin

      About this task

      The push message and notification must be for the same table.

      Procedure

      1. Navigate to System Notification > Push > Push Messages and click New.
      2. Fill out the fields on the form (see table).
      3. Click Submit.
        Table 1. Push Notification Message form fields
        Field Description
        Name Enter a descriptive name for the message.
        Push App Select the ServiceNow Classic mobile application.
        Push Message Content Select the JSON content to be included in the push notification payload.
        Note: For details on defining payloads that control push notification behavior, see KB0622333. For example, you can specify predefined button pairs (Yes/No, Approve/Reject, Accept/Decline) as part of the push message content.
        Message Enter the message. You can add variables just as you would for other notifications. Any message you enter here overrides the message in the notification.
        Related list
        Push Message Attribute Values Optional. Select the attributes that apply to this notification. For details, see Create an attribute value or action for a push message.

      What to do next

      Set up the push notification that contains the message created or update an existing push notification to use the push message.

      Tags:

      Feedback

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