Contents Now Platform Capabilities Previous Topic Next Topic Activate push notifications Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Activate push notifications Several plugins must be activated to use push notifications. If you have the Mobile UI (com.snc.service_management_m) plugin active, push notification plugins are automatically activated. Before you beginRole required: admin About this task You must have the following plugins active on your instance: Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices. Notification System Push Addon: Adds support for push notifications to the existing notification system. This plugin is installed in the push notification infrastructure: Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications. Procedure In the HI Service Portal, click Service Requests > Activate Plugin. Fill out the form. Target Instance Instance on which to activate the plugin. Plugin Name Name of the plugin to activate. Specify the date and time you would like this plugin to be enabled Date and time must be at least 2 business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments. Reason/Comments Provide any information that would be helpful for the ServiceNow personnel activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows. Click Submit. Related TasksRequeue failed push notification messagesRelated ConceptsPush notification retentionRelated ReferencePush notification systemInstalled with push notificationsPush notification propertiesPush notification setup with the ServiceNow Classic mobile appPush notification setup with a custom push application On this page Send Feedback Previous Topic Next Topic
Activate push notifications Several plugins must be activated to use push notifications. If you have the Mobile UI (com.snc.service_management_m) plugin active, push notification plugins are automatically activated. Before you beginRole required: admin About this task You must have the following plugins active on your instance: Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices. Notification System Push Addon: Adds support for push notifications to the existing notification system. This plugin is installed in the push notification infrastructure: Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications. Procedure In the HI Service Portal, click Service Requests > Activate Plugin. Fill out the form. Target Instance Instance on which to activate the plugin. Plugin Name Name of the plugin to activate. Specify the date and time you would like this plugin to be enabled Date and time must be at least 2 business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments. Reason/Comments Provide any information that would be helpful for the ServiceNow personnel activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows. Click Submit. Related TasksRequeue failed push notification messagesRelated ConceptsPush notification retentionRelated ReferencePush notification systemInstalled with push notificationsPush notification propertiesPush notification setup with the ServiceNow Classic mobile appPush notification setup with a custom push application
Activate push notifications Several plugins must be activated to use push notifications. If you have the Mobile UI (com.snc.service_management_m) plugin active, push notification plugins are automatically activated. Before you beginRole required: admin About this task You must have the following plugins active on your instance: Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices. Notification System Push Addon: Adds support for push notifications to the existing notification system. This plugin is installed in the push notification infrastructure: Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications. Procedure In the HI Service Portal, click Service Requests > Activate Plugin. Fill out the form. Target Instance Instance on which to activate the plugin. Plugin Name Name of the plugin to activate. Specify the date and time you would like this plugin to be enabled Date and time must be at least 2 business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments. Reason/Comments Provide any information that would be helpful for the ServiceNow personnel activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows. Click Submit. Related TasksRequeue failed push notification messagesRelated ConceptsPush notification retentionRelated ReferencePush notification systemInstalled with push notificationsPush notification propertiesPush notification setup with the ServiceNow Classic mobile appPush notification setup with a custom push application
