Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.

Before you begin

Role required: admin

About this task

Ensure the following plugins are active on your instance:
  • Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices.
  • Notification System Push Addon: Adds support for push notifications to the existing notification system.
  • Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. On the All Applications page, select Request Plugin to open the request form on Now Support.
  3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.
    HI redirect to Service Catalog
  4. Select your instance.
  5. Select Actions > Activate Plugin.
  6. On the form, fill in the fields.
    Table 1. Activate Plugin request form
    FieldDescription

    Target Instance

    Instance on which to activate the plugin.

    Plugin Name

    Name of the plugin to activate.

    Specify the date and time you would like this plugin to be enabled

    The date and time must be at least two business days from the current time.

    Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.

    Reason/Comments

    Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify that in the comments.
  7. Select Submit.