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Activate push notifications

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Activate push notifications

Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.

Before you begin

Role required: admin

About this task

You must have the following plugins active on your instance:
  • Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices.
  • Notification System Push Addon: Adds support for push notifications to the existing notification system.
This plugin is installed in the push notification infrastructure:
  • Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications.


  1. From your instance, navigate to System Definition > Plugins.
  2. On the All Applications page, click Request Plugin to open the request form on HI.
    Select to request a plugin from the All Applications page.
  3. On HI, select to be redirected to the HI Service Portal Service Catalog.
    HI redirect to Service Catalog
  4. On the Activate Plugin request form, fill in the fields.
    Field Description
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least two business days from the current time.

    Reason/Comments Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.
  5. Click Submit.