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    Home Madrid Now Platform Capabilities Now Platform capabilities Notifications Email and SMS notifications Email setup Email accounts

    Email accounts

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    Email accounts

    Email accounts store the connection details and credentials the system uses to access external email servers and services.

    By default, instances come with email accounts for ServiceNow-managed SMTP and POP3 servers to send and receive email. These accounts cannot be modified, but can be deactivated if you do not want to use them. To connect to other email servers and services you must create email accounts for them. You can create email accounts for servers and services that use these protocols:
    • SMTP
    • POP3
    • IMAP
    Note: The system only allows one SMTP email account to be active at a time and sends all email through this account. You can however receive email from multiple POP3 or IMAP accounts.

    The system stores individual email accounts in the sys_email_account table. Create separate email accounts to send and receive email. Use email properties to define how the system processes email for all email accounts.

    By default, the ServiceNow POP3 server provides each instance with its own mailbox at the address instance@service-now.com. Likewise, the ServiceNow SMTP server sends email from the address instance@service-now.com. To create another mailbox, provision your own POP3 or IMAP server and create an email account to the server on the instance. To change the sent from email address, update the address in the email account you use for sending email.

    Emails received via a POP3 or IMAP server account are stored in the Email [sys_email] table and then deleted from the account.

    Figure 1. A ServiceNow configured email account
    A sample email account for ServiceNow SMTP. Most of the fields are read-only because this record is ServiceNow Configured.
    • Configure an email account

      You can create email accounts in addition to the accounts provisioned for you.

    • Multiple email readers

      Organize POP3/IMAP email accounts into email account groups (subsets of email accounts) that can be processed by multiple email reader jobs. To improve the performance of inbound email account processing, you can incrementally add email account groups and if needed, email reader jobs to process email account groups concurrently.

    Related concepts
    • Basic email setup
    • Advanced email setup
    • Email properties

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      Email accounts

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Email accounts

      Email accounts store the connection details and credentials the system uses to access external email servers and services.

      By default, instances come with email accounts for ServiceNow-managed SMTP and POP3 servers to send and receive email. These accounts cannot be modified, but can be deactivated if you do not want to use them. To connect to other email servers and services you must create email accounts for them. You can create email accounts for servers and services that use these protocols:
      • SMTP
      • POP3
      • IMAP
      Note: The system only allows one SMTP email account to be active at a time and sends all email through this account. You can however receive email from multiple POP3 or IMAP accounts.

      The system stores individual email accounts in the sys_email_account table. Create separate email accounts to send and receive email. Use email properties to define how the system processes email for all email accounts.

      By default, the ServiceNow POP3 server provides each instance with its own mailbox at the address instance@service-now.com. Likewise, the ServiceNow SMTP server sends email from the address instance@service-now.com. To create another mailbox, provision your own POP3 or IMAP server and create an email account to the server on the instance. To change the sent from email address, update the address in the email account you use for sending email.

      Emails received via a POP3 or IMAP server account are stored in the Email [sys_email] table and then deleted from the account.

      Figure 1. A ServiceNow configured email account
      A sample email account for ServiceNow SMTP. Most of the fields are read-only because this record is ServiceNow Configured.
      • Configure an email account

        You can create email accounts in addition to the accounts provisioned for you.

      • Multiple email readers

        Organize POP3/IMAP email accounts into email account groups (subsets of email accounts) that can be processed by multiple email reader jobs. To improve the performance of inbound email account processing, you can incrementally add email account groups and if needed, email reader jobs to process email account groups concurrently.

      Related concepts
      • Basic email setup
      • Advanced email setup
      • Email properties

      Tags:

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