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    • Now Platform capabilities
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    Home Madrid Now Platform Capabilities Now Platform capabilities

    Now Platform capabilities

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    Now Platform capabilities

    Digitize your workflows and run them at scale by using the core capabilities of the Now Platform®. When you activate and configure these features, you can create custom business logic, manage and secure data, and build alternate user interfaces.

    The Now Platform is an intelligent automated engine that provides anomaly detection, predictive modeling, peer benchmarking, and performance forecasting.

    Digitize your workflows with the Now Platform

    Use native platform intelligence to predict, prioritize, and proactively manage the work that matters most for your own organization.

    View and download the full infocard for a highlight of Now Platform capabilities features.

    Icon for low-code development tools
    Automate work with Flow Designer

    Use Flow Designer to quickly build and extend modern workflow apps on a single, unified platform that works across the enterprise.

    Icon for integrations and APIs
    Connect your enterprise with IntegrationHub

    Build your own reusable workflow apps that are powered by your business data on a single platform, or extend your own apps by using available integrations.

    Icon for Service Portal
    Create engaging app experiences with Service Portal

    Design a portal interface that lets your users browse options, discover articles, or get help.

    Icon for Agent Workspace
    Improve agent efficiency with Agent Workspace

    Enable your agents to work on multiple issues concurrently with an intuitive layout.

    Automate work with Flow Designer

    Image of the Flow Designer interface showing a trigger and several actions in sequence.

    Turn business processes into digital workflows to deliver more intuitive experiences by extending ServiceNow solutions or building new workflow apps with no-code development tools.

    Connect your enterprise with IntegrationHub

    Image of a list of Flow Designer actions with an IntegrationHub category called Documents highlighted. The Documents category shows actions for Document Management and Document Sharing.

    Connect your systems and apps using Now Platform APIs and tools. Use the ServiceNow Store to get access to an entire ecosystem of innovation for enterprise software.

    Create engaging app experiences with Service Portal

    Screen shot of the Service Portal user interface

    With Service Portal, you can deliver your apps to employees through a portal that they can access from any device, at any time.

    Improve agent efficiency with Agent Workspace

    Screen shot of Agent Workspace user interface

    Solve issues faster with a workspace that is built to facilitate resolutions. From a single view, agents get full context and AI-assisted recommendations to resolve issues quickly. Agents can communicate with customers from the same interface while reviewing issues.

    Get started

    • Learn how to build your first flow. See Getting started with flows
    • Review the list of available IntegrationHub spokes. See IntegrationHub available spokes
    • Learn how to build your first portal. See Understanding Service Portal

    Applications and features

    • Advanced Work Assignment
    • Agent Workspace
    • Configuration Management Database
    • Connect
    • Connections and Credentials
    • Content Management System
    • Dependency Views
    • Data Certification
    • Decision Tables
    • Edge Encryption
    • Flow Designer
    • IntegrationHub
    • Interaction Management
    • Knowledge Management
    • Legacy: Chat
    • Legacy Notify
    • Live Feed
    • Managed Documents
    • MetricBase
    • Notifications
    • Orchestration
    • Password Reset application
    • Response templates
    • Self-service
    • Service administration
    • Service Portal
    • Subscription Management
    • Survey Management
    • Timeline Visualizations
    • Visual Task Boards
    • Workflow

    Tags:

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    Release version
    Choose your release version

      Now Platform capabilities

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Now Platform capabilities

      Digitize your workflows and run them at scale by using the core capabilities of the Now Platform®. When you activate and configure these features, you can create custom business logic, manage and secure data, and build alternate user interfaces.

      The Now Platform is an intelligent automated engine that provides anomaly detection, predictive modeling, peer benchmarking, and performance forecasting.

      Digitize your workflows with the Now Platform

      Use native platform intelligence to predict, prioritize, and proactively manage the work that matters most for your own organization.

      View and download the full infocard for a highlight of Now Platform capabilities features.

      Icon for low-code development tools
      Automate work with Flow Designer

      Use Flow Designer to quickly build and extend modern workflow apps on a single, unified platform that works across the enterprise.

      Icon for integrations and APIs
      Connect your enterprise with IntegrationHub

      Build your own reusable workflow apps that are powered by your business data on a single platform, or extend your own apps by using available integrations.

      Icon for Service Portal
      Create engaging app experiences with Service Portal

      Design a portal interface that lets your users browse options, discover articles, or get help.

      Icon for Agent Workspace
      Improve agent efficiency with Agent Workspace

      Enable your agents to work on multiple issues concurrently with an intuitive layout.

      Automate work with Flow Designer

      Image of the Flow Designer interface showing a trigger and several actions in sequence.

      Turn business processes into digital workflows to deliver more intuitive experiences by extending ServiceNow solutions or building new workflow apps with no-code development tools.

      Connect your enterprise with IntegrationHub

      Image of a list of Flow Designer actions with an IntegrationHub category called Documents highlighted. The Documents category shows actions for Document Management and Document Sharing.

      Connect your systems and apps using Now Platform APIs and tools. Use the ServiceNow Store to get access to an entire ecosystem of innovation for enterprise software.

      Create engaging app experiences with Service Portal

      Screen shot of the Service Portal user interface

      With Service Portal, you can deliver your apps to employees through a portal that they can access from any device, at any time.

      Improve agent efficiency with Agent Workspace

      Screen shot of Agent Workspace user interface

      Solve issues faster with a workspace that is built to facilitate resolutions. From a single view, agents get full context and AI-assisted recommendations to resolve issues quickly. Agents can communicate with customers from the same interface while reviewing issues.

      Get started

      • Learn how to build your first flow. See Getting started with flows
      • Review the list of available IntegrationHub spokes. See IntegrationHub available spokes
      • Learn how to build your first portal. See Understanding Service Portal

      Applications and features

      • Advanced Work Assignment
      • Agent Workspace
      • Configuration Management Database
      • Connect
      • Connections and Credentials
      • Content Management System
      • Dependency Views
      • Data Certification
      • Decision Tables
      • Edge Encryption
      • Flow Designer
      • IntegrationHub
      • Interaction Management
      • Knowledge Management
      • Legacy: Chat
      • Legacy Notify
      • Live Feed
      • Managed Documents
      • MetricBase
      • Notifications
      • Orchestration
      • Password Reset application
      • Response templates
      • Self-service
      • Service administration
      • Service Portal
      • Subscription Management
      • Survey Management
      • Timeline Visualizations
      • Visual Task Boards
      • Workflow

      Tags:

      Feedback

          Share this page

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