Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Exclude a class from prediction

Log in to subscribe to topics and get notified when content changes.

Exclude a class from prediction

Exclude a class from prediction if its precision or coverage statistics do not meet your threshold of usefulness. For example, exclude it if you do not want the model to predict a particular output field value.

Before you begin

  • Train the solution definition whose output field values you want to exclude.
  • Role required: admin or ml_admin

About this task

If your classification solution does not provide sufficient precision or coverage, you can exclude a particular incident category from prediction.

Excluding a class from prediction only lasts until the next time you train your solution. If a class still does not provide sufficient precision or coverage values, you may want to consider deactivating the solution until it provides better results.

Typically, you exclude a class from prediction if you only want a person to manually set the excluded class value. For example, exclude the class if the solution does not offer sufficient precision or coverage, or because the class triggers other business logic that requires review or approval.


  1. Navigate to Agent Intelligence > Classification > Solutions.
  2. In the ML Solutions list, select the solution whose classes you want to exclude.
    This solution must have a State of Solution Complete.
  3. In the Class Confidence related list, select the class you want to exclude.
  4. In the Class Confidence record, review the precision and coverage combinations available from the Precision Coverage Lookups embedded list.
  5. Select the check box for the 100 precision and 0 coverage combination.

    You can only select one check box.

  6. From the Actions on selected rows control, select Apply Values.
    The system shows a Precision / Coverage Setting confirmation window.
  7. Click OK to confirm the change or Cancel to discard it.


The solution excludes the class from all predictions until the next training cycle.

What to do next

If you conclude this class will never produce meaningful predictions, consider deactivating the solution or changing the solution definition.