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    Home Madrid Service Management Service Management Facilities Service Management Facilities Service Management overview

    Facilities Service Management overview

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    Facilities Service Management overview

    The Facilities Service Management application lets users request changes to the operation and maintenance of your facilities. The facilities staff can then track these requests and make the necessary changes.

    The Facilities Service Management application offers the following benefits:
    • Indicates the location of a facility request so the facilities team knows exactly where users encountered the issue.
    • Identifies configuration items (CIs) for each facility request so you know which items in your infrastructure are also impacted.
    • Allows any user in the system to view all open facilities requests. Users can see the facilities issues that have already been reported before they submit a new request.
    • Activate Facilities Service Management

      The Facilities Service Management plugin (com.snc.facilities_service_automation) is no longer available for activation.

    • Activate Facilities Move Management

      A license for Facilities Service Management is required to activate the Facilities Move Management plugin (com.snc.facilities_service_automation.move).

    • Activate Facilities Visualization Workbench

      A license for Facilities Service Management is required to activate the Facilities Visualization Workbench plugin (com.snc.facilities_service_automation.fvw).

    • Facilities service management process

      The facilities administrator creates the campus and configures the application with workflow, agent assignment, and other considerations. Employees make facilities and move requests that are tracked to specific locations anywhere on the campus.

    • Domain separation in Facilities Service Management

      This is an overview of domain separation and Facilities Service Management. Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    • Space management

      The concept of space has been added to the Facilities Service Management application. Spaces are defined at all levels with the same unit measure, providing metrics that are readily available for analysis. These metrics include occupancy percentage, total space available, and so on.

    • Facilities move management

      Employees and managers can request single user moves. Members of the facilities staff can use the enterprise move tool to plan and execute large move scenarios involving multiple people, assets/CIs, and departments.

    • Interactive facility maps

      The interactive facility maps, including the Workbench and the Floor Plan, provide a campus-level hierarchy, improving your facilities request tracking and space management. Decision makers in your organization can track, manage, and analyze spaces in support of organizational needs and users can find other users and assets.

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    Release version
    Choose your release version

      Facilities Service Management overview

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Facilities Service Management overview

      The Facilities Service Management application lets users request changes to the operation and maintenance of your facilities. The facilities staff can then track these requests and make the necessary changes.

      The Facilities Service Management application offers the following benefits:
      • Indicates the location of a facility request so the facilities team knows exactly where users encountered the issue.
      • Identifies configuration items (CIs) for each facility request so you know which items in your infrastructure are also impacted.
      • Allows any user in the system to view all open facilities requests. Users can see the facilities issues that have already been reported before they submit a new request.
      • Activate Facilities Service Management

        The Facilities Service Management plugin (com.snc.facilities_service_automation) is no longer available for activation.

      • Activate Facilities Move Management

        A license for Facilities Service Management is required to activate the Facilities Move Management plugin (com.snc.facilities_service_automation.move).

      • Activate Facilities Visualization Workbench

        A license for Facilities Service Management is required to activate the Facilities Visualization Workbench plugin (com.snc.facilities_service_automation.fvw).

      • Facilities service management process

        The facilities administrator creates the campus and configures the application with workflow, agent assignment, and other considerations. Employees make facilities and move requests that are tracked to specific locations anywhere on the campus.

      • Domain separation in Facilities Service Management

        This is an overview of domain separation and Facilities Service Management. Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      • Space management

        The concept of space has been added to the Facilities Service Management application. Spaces are defined at all levels with the same unit measure, providing metrics that are readily available for analysis. These metrics include occupancy percentage, total space available, and so on.

      • Facilities move management

        Employees and managers can request single user moves. Members of the facilities staff can use the enterprise move tool to plan and execute large move scenarios involving multiple people, assets/CIs, and departments.

      • Interactive facility maps

        The interactive facility maps, including the Workbench and the Floor Plan, provide a campus-level hierarchy, improving your facilities request tracking and space management. Decision makers in your organization can track, manage, and analyze spaces in support of organizational needs and users can find other users and assets.

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