The ServiceNow® Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with an easy-to-use, modular portal framework. Service Portal was enhanced and updated in the Xanadu release.

Service Portal highlights for the Xanadu release

Deactivate a portal and optionally redirect users to an alternate portal.

See Service Portal for more information.

New in the Xanadu release

Deactivate portals
Turn off access to a portal that you don't want users to visit and redirect them to another portal.

Changed in this release

Show the current user in the team members list of the User Profile widget
Indicate whether to include the logged-in user in the team members list when viewing another team member's user profile from the User Profile widget.
Additional multi-factor authentication options
Log in to portals using a biometric authenticator or hardware security key with multi-factor authentication (MFA).

Activation information

Service Portal is a Now Platform feature that is active by default.

Browser requirements

The Xanadu release doesn't support Internet Explorer 11.

The iOS version of Firefox doesn’t support Service Portal pages.

For more information about Service Portal browser support, see Browser support.

Related ServiceNow applications and features

Sitemap Generator
Define and automatically generate XML sitemaps to improve the search engine optimization (SEO) of your public portal pages.
AI Search
The ServiceNow AI Search application provides modern search capabilities for Service Portal, Now Mobile, and Virtual Agent.
User Experience Analytics
After you enable User Experience Analytics for Service Portal, you can view detailed key performance indicator (KPI) data on a dashboard and on list views.
Authentication
Validate the identity of users who access an instance and allow them to use features that match their role or job function. You can allow portal users to log in without a password by enabling PIV/CAC card authentication.