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Madrid Patch 4 Hot Fix 1

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Madrid Patch 4 Hot Fix 1

The Madrid Patch 4 Hot Fix 1 release contains problem fixes.

Build information:
Build date: 07-18-2019_1550
Build tag: glide-madrid-12-18-2018__patch4-hotfix1-07-01-2019
Important: For more information about how to upgrade an instance, see Upgrade to Madrid.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Madrid fixed problems, see KB0721455.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Madrid: Document Viewer, and ServiceNow mobile.

Fixed problems

Problem Short description Description

Domain Support


The getMyGroups() does not work in scoped applications The getMyGroups() does not work in scoped applications. It returns null instead of the group associated with the user.



Issues with thread deadlocks and instance nodes restarting Applying update sets can trigger a system-wide cache flush, which can result in all the UI nodes restarting.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.