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Madrid release notes

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Madrid release notes

The ServiceNow® Madrid release contains new functionality and fixes to existing functionality. Patch releases and hotfixes provide problem fixes and are released on an as-needed schedule.

Path to successful upgrades

Upgrade cycle. 1. Learn. 2. Prepare. 3. Upgrade.
Learn - Find out what's new and changed in Madrid
Prepare - Choose your target version and prepare for your upgrade
Upgrade - Review the upgrade process and upgrade your instance