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Communities release notes

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Communities release notes

ServiceNow® Communities product enhancements and updates in the Madrid release.

New in the Madrid release

Community profile time zone
Set a preferred time zone when registering with the community or from the community profile.
Antivirus protection for community attachments
If antivirus protection is enabled, all attachments that are uploaded into or downloaded from the community are scanned for viruses.
Forum hierarchy
Create sub forums and map them to a parent forum. The forum hierarchy is displayed on the community pages.
Last updated time stamp
Displays when updates were last made to replies, comments, answers marked as correct, and which user made the updates.
Enhancements to the community TinyMCE editor
Change the font and add tables when creating community content.
Automatic addition of secondary content types
Adds the respective secondary content types automatically when configuring primary content types for a community forum.
Exclude self-award
Checks that a user is not awarded gamification points for content they authored.
Created date sort option
Sort by the date on which content was created from the community homepage or forum landing page.
Contributions on the community profile page
Displays a list of the number of user contributions to the community.
Additional notification preferences
Select My Blog marked as helpful, My comment marked as helpful, My Question upvoted, and My Answer marked as helpful as activity feed options or email notifications.
Full-sized images
Open an image from community content, such as a question, to view a full-sized image.
Quick start tests for Communities
Validate the continued functionality of Communities after any configuration change such as an upgrade or after developing an application. All test suites and tests should pass on a default implementation. To validate a custom implementation, copy the automated tests and configure them for your customizations.

Activation information

Communities is only available for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

To implement knowledge harvesting, activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).