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ServiceNow Accessibility Conformance Report

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ServiceNow Accessibility Conformance Report

This page details the level of accessibility support for the Madrid release, according to the Web Content Accessibility Guidelines (WCAG) 2.0.

VPAT® Version 2.3 – December 2018

Date: 23 January 2019

Product Name: ServiceNow Service Automation

Product Version Number: Madrid

Vendor Company Name: ServiceNow

Vendor Contact Name: ServiceNow Compliance

Vendor Contact information: compliance@servicenow.com

Note: This is a web only application.
The following product categories contain exceptions, but accessible alternatives exist or the product is in the process of being deprecated.
  • Forms Designer Alternate: Accessibility Path Exists: Use Slushbucket
  • Mobile: Category is deprecated: to be replaced with new Mobile (SkyNow)
  • Live Feed: Component is deprecated and will no longer be supported from an accessibility perspective

Evaluation methods used

To make the interface accessible to users with disabilities, ServiceNow includes features that support several specifications in the Web Content Accessibility Guidelines (WCAG) 2.0. ServiceNow® products are developed with the goal of adhering to the accessibility guidelines and principles which are set by the Section 508 Amendment to the Rehabilitation Act of 1973 and the Web Content Accessibility Guidelines (WCAG) 2.0 Level A. The assistive technologies JAWS, NVDA, and VoiceOver are used to test ServiceNow products. The Madrid Web Content Accessibility Guidelines (WCAG) 2.0 document describes accessibility features and limitations. Web Content Accessibility Guidelines (WCAG) 2.0 This page details the level of accessibility support for the Madrid release, according to the Web Content Accessibility Guidelines (WCAG) 2.0

Applicable standards/guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:
Standard/Guideline Included in report
Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A (Yes)

Level AA (Yes)

Level AAA (No)

Revised Section 508 standards as published by the U.S. Access Board in the Federal Register on January 18, 2017

Corrections to the ICT Final Rule as published by the US Access Board in the Federal Register on January 22, 2018
(Yes)
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V1.1.2 (2015-04) at http://mandate376.standards.eu/standard (No)

Terms

The terms used in the Conformance Level information are defined as follows:
  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Supports with Exceptions: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with:
  • EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Success criteria: Level A

Criteria Conformance level Remarks and explanations

1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.1.1 (Web)
  • 10.1.1.1 (non-web document)
  • 11.1.1.1.1 (Open Functionality)
  • 11.1.1.1.2 (Closed Functionality Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
CSM Communities
Some elements do not have alternative text
Forms and fields
Some elements do not have alternative text
Human Resources Service Management
Some elements do not have alternative text
Operational Intelligence
Some elements do not have alternative text
Performance Analytics
Some elements do not have alternative text
Service Portal
Some elements do not have alternative text
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.2.1 (Web)
  • 10.1.2.1 (non-web document)
  • 11.1.2.1.1 (Open Functionality Software)
  • 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Not Applicable Product does not use prerecorded media
1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.2.2 (Web)
  • 10.1.2.2 (non-web document)
  • 11.1.2.2 (Open Functionality Software)
  • 11.1.2.2 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Not applicable Product does not use prerecorded media.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.2.3 (Web)
  • 10.1.2.3 (non-web document)
  • 11.1.2.3.1 (Open Functionality Software)
  • 11.1.2.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Not applicable Product does not use prerecorded media.
1.3.1 Info and Relationships (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.3.1 (Web)
  • 10.1.3.1 (non-web document)
  • 11.1.3.1.1 (Open Functionality Software)
  • 11.1.3.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not properly associated.
Some elements do not have appropriate markup.
Assessments
Some elements do no have appropriate headers.
Cloud Management application
Some elements do no have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Forms and fields
Some elements do not have appropriate labels.
Knowledge Management
Some elements do no have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not properly associated.
Live Feed
Some elements do not have appropriate markup.
On-call Scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Security Incident Response
Labels/information for filters and records in a table is not read correctly.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.3.2 (Web)
  • 10.1.3.2 (Non-web document)
  • 11.1.3.2.1 (Open Functionality Software)
  • 11.1.3.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supported
1.3.3 Sensory Characteristics (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.3.3 (Web)
  • 10.1.3.3 (Non-web document)
  • 11.1.3.3 (Open Functionality Software)
  • 11.1.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supported
1.4.1 Use of Color (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.4.2 (Web)
  • 10.1.4.1 (Non-web document)
  • 11.1.4.1 (Open Functionality Software)
  • 11.1.4.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.1.4.2 (Web)
  • 10.1.4.2 (Non-web document)
  • 11.1.4.2 (Open Functionality Software)
  • 11.1.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
2.1.1 Keyboard (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.1.1 (Web)
  • 10.2.1.1 (Non-web document)
  • 11.2.1.1.1 (Open Functionality Software)
  • 11.2.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Agent Workspace
Some elements are not keyboard accessible.
Agile Development
Some elements are not keyboard accessible.
Automated Test Framework
Some elements are not keyboard accessible.
Benchmarks Application
Some elements are not keyboard accessible.
Customer Service Management
Some elements are not keyboard accessible.
Dashboards and Home Pages
Some elements are not keyboard accessible.
Field Service Management
Some elements are not keyboard accessible.
Flow Designer
Some elements are not keyboard accessible.
Forms and fields
Some elements are not keyboard accessible.
Human Resources Service Management
Some elements are not keyboard accessible.
Incident Management
Some elements are not keyboard accessible.
On-call scheduling
Some elements are not keyboard accessible.
Performance Analytics
Some elements are not keyboard accessible.
Project Portfolio Management
Some elements are not keyboard accessible.
Service Portal
Some elements are not keyboard accessible.
Software Asset Management Professional
Some elements are not keyboard accessible.
Test Management
Some elements are not keyboard accessible.
Visual Task Boards
Some elements are not keyboard accessible.
Vulnerability Response
Some elements are not keyboard accessible.
Web Services
Some elements are not keyboard accessible.
Workflow
Some elements are not keyboard accessible.
2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.1.2 (Web)
  • 10.2.1.2 (Non-web document)
  • 11.2.1.2 (Open Functionality Software)
  • 11.2.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supported
User experience engineering
Some elements trap keyboard focus.
Workflow
Some elements trap keyboard focus.
2.1.4 Character Key Shortcuts (Level A 2.1 only)

Also applies to:

EN 301 549 Criteria
  • 9.2.1.4 (Web)
  • 10.2.1.4 (Non-web document)
  • 11.2.1.4.1 (Open Functionality Software)
  • 11.2.1.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
2.2.1 Timing Adjustable (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.2.1 (Web)
  • 10.2.2.1 (Non-web document)
  • 11.2.2.1 (Open Functionality Software)
  • 11.2.2.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.2.2 (Web)
  • 10.2.2.2 (Non-web document)
  • 11.2.2.2 (Open Functionality Software)
  • 11.2.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.3.1 (Web)
  • 10.2.3.1 (Non-web document)
  • 11.2.3.1 (Open Functionality Software)
  • 11.2.3.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
2.4.1 Bypass Blocks (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.4.1 (Web)
  • 10.2.4.1 (Non-web document)
  • 11.2.4.1 (Open Functionality Software)
  • 11.2.4.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) - Does not apply to non-web docs
Partially supports
Application Portfolio Management (APM)
Skip links are not provided.
Benchmarks application
Skip links are not provided.
Service Portal
Skip-link targets are not available.
2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.4.2 (Web)
  • 10.2.4.2 (Non-web document)
  • 11.2.4.2 (Open Functionality Software)
  • 11.2.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Lists
There is no indication to the user that they are on a page that contains a table.
2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.4.3 (Web)
  • 10.2.4.3 (Non-web document)
  • 11.2.4.3 (Open Functionality Software)
  • 11.2.4.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Application navigator and banner frame
Focus does not follow logical order.
Automated Test Framework
Focus does not follow logical order.
Benchmark application
Focus does not follow logical order.
Condition builder
Focus does not follow logical order.
Continual Improvement Management (CIM)
Focus does not follow logical order.
Dashboards and homepage
Focus does not follow logical order.
Flow Designer
Focus does not follow logical order.
Forms and fields
Focus does not follow logical order.
Human Resources Service Management
Focus does not follow logical order.
Operational Intelligence
Focus does not follow logical order.
Orchestration
Focus does not follow logical order.
Performance Analytics
Focus does not follow logical order.
Reporting
Focus does not follow logical order.
Security Incident Response
Focus does not follow logical order.
Service Catalog: Service Portal widgets
Focus does not follow logical order.
UI components
Focus does not follow logical order.
User Experience engineering
Focus does not follow logical order.
Workflow
Focus does not follow logical order.
2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.2.4.4 (Web)
  • 10.2.4.4 (Non-web document)
  • 11.2.4.4 (Open Functionality Software)
  • 11.2.4.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Lists
Focus does not follow logical order.
Performance Analytics
JAWS cannot distinguish link purpose.
3.1.1 Language of Page (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.3.1.1 (Web)
  • 10.3.1.1(Non-web document)
  • 11.3.1.1.1 (Open Functionality Software)
  • 11.3.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
3.2.1 On Focus (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.3.2.1 (Web)
  • 10.3.2.1 (Non-web document)
  • 11.3.2.1 (Open Functionality Software)
  • 11.3.2.1 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.3.2.2 (Web)
  • 10.3.2.2 (Non-web document)
  • 11.3.2.2 (Open Functionality Software)
  • 11.3.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Event Management
Selecting an option within the All drop down reloads the page.
Forms and fields
No confirmation action for selecting various UI actions.
3.3.1 Error Identification (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.3.3.1 (Web)
  • 10.3.3.1(Non-web document)
  • 11.3.3.1.1 (Open Functionality Software)
  • 11.3.3.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
CSM Communities
Malformed handling of error messages.
3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.3.3.2 (Web)
  • 10.3.3.2 (Non-web document)
  • 11.3.3.2 (Open Functionality Software)
  • 11.3.3.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Condition builder
Some buttons do not have unique descriptions.
Forms and fields
JAWS does not read /narrate the state and control types of the elements on Active Section.
User Experience engineering
Labels are not provided to indicate when content requires user input.
4.1.1 Parsing (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.4.1.1 (Web)
  • 10.4.1.1 (Non-web document)
  • 11.4.1.1.1 (Open Functionality Software)
  • 11.4.1.1.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Agent Workspace
Parsing errors are present.
Forms and fields
Duplicate containers for output messages on each form.
Operational Intelligence
Parsing errors are present.
Performance Analytics
Some elements do not have the required or appropriate Aria attribute.
4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria
  • 9.4.1.2 (Web)
  • 10.4.1.2 (Non-web document)
  • 11.4.1.2.1 (Open Functionality Software)
  • 11.4.1.2.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Application Navigator and Banner Frame
Some elements are not accessible with assistive tools.
Toggle options in system settings are not treated as buttons.
Assessments
Some elements are not accessible with assistive tools.
Automated Test Framework
Some elements are not accessible with assistive tools.
Change Management
Some elements do not have the appropriate role.
Chat
Some elements are not accessible with assistive tools.
Some elements do not have the required or appropriate Aria attribute.
Continual Improvement Management (CIM)
Some elements do not have the required or appropriate Aria attribute.
CSM Communities
Some elements do not have the appropriate role.
Discovery
Some elements are not accessible with assistive tools.
Forms and fields
Some elements are not accessible with assistive tools.
Some elements do not have the required or appropriate Aria attribute.
Guided Tours
Some elements do not have the required or appropriate Aria attribute.
Human Resources
Some elements do not have the appropriate role.
List v2
Some elements do not have the required or appropriate Aria attribute.
Lists
Some elements are not accessible with assistive tools.
Performance Analytics
Some elements are not accessible with assistive tools.
Performance Analytics Application
Some elements are not accessible with assistive tools.
Project Management
Some elements do not have the required or appropriate Aria attribute.
Security Incident Response
Many elements include redundant tooltips.
Some elements do not have the required or appropriate Aria attribute.
Service Catalog
Some elements do not have the required or appropriate Aria attribute.
Service Catalog: Service Portal widgets
Some elements are not accessible with assistive tools.
Service Portal
Some elements are not accessible with assistive tools.
Some elements do not have the required or appropriate Aria attribute.
Some elements are not readable by assistive technology.
UI components
Some elements are not properly read with assistive tools.
VA-Designer
Some elements are not accessible with assistive tools.
VA-Web client
Visibly removed content is still in the DOM.
Vulnerability response
Some elements are not accessible with assistive tools.
Workflow
Some elements are not accessible with assistive tools.

Success Criteria, Level AA

Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.1.2.4 (Web)
  • 10.1.2.4 (Non-web document)
  • 11.1.2.4 (Open Functionality Software)
  • 11.1.2.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Not applicable Product does not use prerecorded media.
1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.1.2.5 (Web)
  • 10.1.2.5 (Non-web document)
  • 11.1.2.5 (Open Functionality Software)
  • 11.1.2.5 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Not applicable Product does not use prerecorded media.
1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.1.4.3 (Web)
  • 10.1.4.3 (Non-web document)
  • 11.1.4.3 (Open Functionality Software)
  • 11.1.4.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Activity Stream
Some elements have insufficient contrast ratio.
Agent Workspace
Some elements have insufficient contrast ratio.
Antivirus scanning
Some elements have insufficient contrast ratio.
Assessments
Some elements have insufficient contrast ratio.
Core Platform
Some elements have insufficient contrast ratio.
Dashboards and homepages
Some elements have insufficient contrast ratio.
Financial Management
Some elements have insufficient contrast ratio.
Forms and Fields
Some elements have insufficient contrast ratio.
Performance Analytics
Some elements have insufficient contrast ratio.
Reporting
Some elements have insufficient contrast ratio.
Service Creator
Some elements have insufficient contrast ratio.
Service Portal
Some elements have insufficient contrast ratio.
Software Asset Management Professional
Some elements have insufficient contrast ratio.
System Applications
Some elements have insufficient contrast ratio.
Templates
Some elements have insufficient contrast ratio.
VA-Web Client
Some elements have insufficient contrast ratio.
Walk-up experience
Some elements have insufficient contrast ratio.
1.4.4 Resize text (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.1.4.4 (Web)
  • 10.1.4.4 (Non-web document)
  • 11.1.4.4.1 (Open Functionality Software)
  • 11.1.4.4.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supported
Forms and Fields
Resizing the page is disabled.
1.4.5 Images of Text (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.1.4.5 (Web)
  • 10.1.4.5 (Non-web document)
  • 11.1.5.1 (Open Functionality Software)
  • 11.1.5.2 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
2.4.5 Multiple Ways (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.2.4.5 (Web)
  • 10.2.4.5 (Non-web document) – Does not apply
  • 11.2.4.5 (Open Functionality Software) – Does not apply
  • 11.2.4.5 (Closed Software) – Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs
Supports
2.4.6 Headings and Labels (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.2.4.6 (Web)
  • 10.2.4.6 (Non-web document)
  • 11.2.4.6 (Open Functionality Software)
  • 11.2.4.6 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Forms and Fields
Some fields do not have appropriate labels.
Import/Export
Some fields do not have appropriate labels.
Operational Intelligence
Some fields do not have appropriate labels.
Reporting
Some fields do not have appropriate labels.
2.4.7 Focus Visible (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.2.4.7 (Web)
  • 10.2.4.7 (Non-web document)
  • 11.2.4.7 (Open Functionality Software)
  • 11.2.4.7 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Partially supports
Application Navigator and Banner Frame
Focus indication is inadequate.
Dashboards and homepages
Focus indication is inadequate.
Forms and fields
Focus indication is inadequate.
Lists
Focus indication is inadequate.
Performance Analytics
Focus indication is inadequate.
Service Catalog
Focus indication is inadequate.
Service Portal
Focus indication is inadequate.
Workflow
Focus indication is inadequate.
3.1.2 Language of Parts (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.3.1.2 (Web)
  • 10.3.1.2 (Non-web document)
  • 11.3.1.2 (Open Functionality Software) - Does not apply
  • 11.3.1.2 (Closed Software) - Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
3.2.3 Consistent Navigation (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.3.2.3 (Web)
  • 10.3.2.3 (Non-web document) - Does not apply
  • 11.3.2.3 (Open Functionality Software) - Does not apply
  • 11.3.2.3 (Closed Software) - Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software) – Does not apply to non-web software.
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs.
Partially supports
Knowledge Management
Pressing the spacebar on the Subscribe button for a article on the KB portal is not working as expected.
Reporting
Inconsistent navigation.
Lack of consistency between hover status and keyboard focusable status
3.2.4 Consistent Identification (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.3.2.4 (Web)
  • 10.3.2.4 (Non-web document) - Does not apply
  • 11.3.2.4 (Open Functionality Software) - Does not apply
  • 11.3.2.4 (Closed Software) - Does not apply
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software) – Does not apply to non-web software.
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs.
Partially supports
Chat
The Edit Group details button is not consistently identified.
Forms and fields
Date/Time fields are not part of the tab index when displayed as Time Ago.
3.3.3 Error Suggestion (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.3.3.3 (Web)
  • 10.3.3.3 (Non-web document)
  • 11.3.3.3 (Open Functionality Software)
  • 11.3.3.3 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

EN 301 549 Criteria
  • 9.3.3.4 (Web)
  • 10.3.3.4 (Non-web document)
  • 11.3.3.4 (Open Functionality Software)
  • 11.3.3.4 (Closed Software)
  • 11.8.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)
Revised Section 508
  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)
Supports

Success Criteria, Level AAA

Not evaluated against AAA.

Revised Section 508 Report

Table 1. Functional Performance Criteria (FPC)
Criteria Conformance Level Remarks and Explanations
302.1 Without Vision Partially supports
Agent Workspace
Parsing errors are present.
Some elements are not keyboard accessible.
Agile Development
Some elements do not have appropriate markup.
Some elements are not keyboard accessible.
Application Navigator and banner frame
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Toggle options in system settings are not treated as buttons.
Application Portfolio Management (APM)
Skip links are not provided.
Assessments
Some elements are not accessible with assistive tools.
Some elements do not have appropriate headers.
Automated Test Framework
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Some elements are not keyboard accessible.
Benchmarks application
Focus does not follow logical order.
Skip links are not provided.
Some elements are not keyboard accessible.
Change Management
Some elements do not have the appropriate role.
Chat
There is not consistent identification for the Edit group details button.
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Change Management Application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have the appropriate role.
Condition Builder
Focus does not follow logical order.
Some buttons do not have unique descriptions.
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
Continual Improvement Management (CIM)
Focus does not follow logical order.
Some elements do not have required or appropriate Aria attribute.
CSM Communities
Malformed handling of error messages.
Some elements do not have alternative text.
Some elements do not have the appropriate role.
Some elements do not use proper structure.
Customer Service Management
Some elements are not keyboard accessible.
Dashboard and home pages
Focus does not follow logical order.
Some elements are not keyboard accessible.
Discovery
Some elements are not accessible with assistive tools.
Email
Some elements do not use proper structure.
Event Management
Selecting an option within the All drop down reloads the page.
Field Service Management
Some elements are not keyboard accessible.
Flow Designer
Focus does not follow logical order.
Some elements are not keyboard accessible.
Forms and fields
Date/Time fields are not part of the tab index when displayed as Time Ago.
There are duplicate containers for output messages on each form.
Focus does not follow logical order.
JAWS does not read/narrate the state and control types of the elements on Active Section.
No confirmation action for selecting various UI actions.
Some elements are not accessible with assistive tools.
Some elements do not have alternative text.
Some elements do not have the appropriate labels.
Some elements do not have required or appropriate Aria attribute.
Some elements are not keyboard accessible.
Some fields do not have appropriate labels.
Guided Tours
Some elements do not have required or appropriate Aria attribute.
Human Resources
Some elements do not have the appropriate role.
Human Resources Service Management
Focus does not follow logical order.
Some elements do not have alternative text.
Some elements are not keyboard accessible.
Import/Export
Some fields do not have appropriate labels.
Incident Management
Some elements are not keyboard accessible.
Knowledge Management
Pressing the spacebar on the Subscribe button for a article on the KB portal is not working as expected.
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
List v2
Some elements do not have required or appropriate Aria attribute.
Lists
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Some elements are not appropriately associated.
There is not indication to the user that they are on a page that contains a table.
Live Feed
Some elements do not have appropriate markup.
On-call Scheduling
Some elements do not have appropriate markup.
Some elements are not keyboard accessible.
Operational Intelligence
Focus does not follow logical order.
Parsing errors are present.
Some elements do not have alternative text.
Some fields do not have appropriate labels.
Orchestration
Focus does not follow logical order.
Performance Analytics
Focus does not follow logical order.
JAWS cannot distinguish link purpose.
Some elements are not accessible with assistive tools.
Some elements do not have alternative text.
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Some elements do not have required or appropriate Aria attribute.
Some elements are not keyboard accessible.
Performance Analytics Application
Some elements are not accessible with assistive tools.
Project Management
Some elements do not have required or appropriate Aria attribute.
Project Portfolio Management
Some elements are not keyboard accessible.
Reporting
Focus does not follow logical order.
Inconsistent navigation.
Lack of consistency between hover status and keyboard focusable status.
Some elements do not have the appropriate role.
Some fields do not have appropriate labels.
User has no indication that the report is published.
Security Incident Response
Focus does not follow logical order.
Many elements include redundant tooltips.
Some elements do not have required or appropriate Aria attribute.
Service Analytics
Some pages do not have appropriate titles.
Service Catalog
Some elements do not have required or appropriate Aria attribute.
Service Catalog: Service Portal widgets
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Service Portal
Skip link targets are not available.
Some elements are not accessible with assistive tools.
Some elements do not have alternative text.
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Some elements do not have required or appropriate Aria attribute.
Some elements are not keyboard accessible.
Some elements are not readable by assistive technology.
Software Asset Management Professional
Some elements do not have appropriate markup.
Some elements are not keyboard accessible.
Test Management
Some elements are not keyboard accessible.
UI components
Focus does not follow logical order.
Some elements are not properly read by assistive tools.
User Experience Engineering
Focus does not follow logical order.
Labels are not provided to indicate when content requires user input.
Some elements do not have appropriate labels.
Some elements trap keyboard focus.
VA-Designer
Some elements are not accessible with assistive tools.
VA-Web Client
Visibly removed content is still in the DOM.
Visual Task Boards
Some elements are not keyboard accessible.
Vulnerability Response
Some elements are not accessible with assistive tools.
Some elements are not keyboard accessible.
Web Services
Some elements are not keyboard accessible.
Workflow
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Some elements do not have appropriate roles.
Some elements are not keyboard accessible.
Some elements trap keyboard focus.
302.2 With Limited Vision Partially supports
Activity Stream
Some elements have insufficient contrast ratio.
Agent Workspace
Some elements have insufficient contrast ratio.
Some elements are not keyboard accessible.
Agile Development
Some elements do not have appropriate markup.
Some elements are not keyboard accessible.
Antivirus Scanning
Some elements have insufficient contrast ratio.
Application Navigator and banner frame
Focus does not follow logical order.
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Application Portfolio Management (APM)
Focus indication is inadequate.
Assessments
Some elements do not have appropriate headers.
Some elements have insufficient contrast ratio.
Automated Test Framework
Focus does not follow logical order.
Some elements are not keyboard accessible.
Benchmarks application
Focus does not follow logical order.
Some elements are not keyboard accessible.
Chat
There is not consistent identification for the Edit group details button.
Multiple elements on the Conversation page are not visible in increased zoom mode (200%).
Change Management Application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have the appropriate role.
Condition Builder
Focus does not follow logical order.
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
Continual Improvement Management (CIM)
Focus does not follow logical order.
Core platform
Some elements have insufficient contrast ratio.
CSM Communities
Malformed handling of error messages.
Some elements do not use proper structure.
Customer Service Management
Some elements are not keyboard accessible.
Dashboard and home pages
Focus does not follow logical order.
Focus indication is inadequate.
Some elements have insufficient contrast ratio.
Some elements are not keyboard accessible.
Email
Some elements do not use proper structure.
Field Service Management
Some elements are not keyboard accessible.
Financial Management
Some elements have insufficient contrast ratio.
Flow Designer
Focus does not follow logical order.
Some elements are not keyboard accessible.
Forms and fields
Date/Time fields are not part of the tab index when displayed as Time Ago.
Focus does not follow logical order.
Focus indication is inadequate.
Resizing the page is disabled.
Some elements do not have the appropriate labels.
Some elements have insufficient contrast ratio.
Some elements are not keyboard accessible.
Some fields do not have appropriate labels.
Human Resources Service Management
Focus does not follow logical order.
Some elements are not keyboard accessible.
Import/Export
Some fields do not have appropriate labels.
Incident Management
Some elements are not keyboard accessible.
Knowledge Management
Pressing the spacebar on the Subscribe button for a article on the KB portal is not working as expected.
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Focus indication is inadequate.
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call Scheduling
Some elements do not have appropriate markup.
Some elements are not keyboard accessible.
Operational Intelligence
Focus does not follow logical order.
Some fields do not have appropriate labels.
Orchestration
Focus does not follow logical order.
Performance Analytics
Focus does not follow logical order.
Focus indication is inadequate.
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Some elements have insufficient contrast ratio.
Some elements are not keyboard accessible.
Project Portfolio Management
Some elements are not keyboard accessible.
Reporting
Focus does not follow logical order.
Inconsistent navigation.
Lack of consistency between hover status and keyboard focusable status.
Some elements do not have the appropriate role.
Some elements have insufficient contrast ratio.
Some fields do not have appropriate labels.
User has no indication that the report is published.
Security Incident Response
Focus does not follow logical order.
Service Analytics
Some pages do not have appropriate titles.
Service Catalog
Focus indication is inadequate.
Service Catalog: Service Portal widgets
Focus does not follow logical order.
Service Portal
Focus indication is inadequate.
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Some elements have insufficient contrast ratio.
Some elements are not keyboard accessible.
Software Asset Management Professional
Some elements do not have appropriate markup.
Some elements have insufficient contrast ratio.
Some elements are not keyboard accessible.
System Applications
Some elements have insufficient contrast ratio.
Templates
Some elements have insufficient contrast ratio.
Test Management
Some elements are not keyboard accessible.
UI components
Focus does not follow logical order.
User Experience Engineering
Focus does not follow logical order.
Some elements do not have appropriate labels.
Some elements trap keyboard focus.
VA-Web Client
Some elements have insufficient contrast ratio.
Visual Task Boards
Some elements are not keyboard accessible.
Vulnerability Response
Some elements are not keyboard accessible.
Walk-up experience
Some elements have insufficient contrast ratio.
Web Services
Some elements are not keyboard accessible.
Workflow
Focus does not follow logical order.
Focus indication is inadequate
Some elements do not have appropriate roles.
Some elements are not keyboard accessible.
Some elements trap keyboard focus.
302.3 Without Perception of Color Partially supports
Activity Stream
Some elements have insufficient contrast ratio.
Agent Workspace
Some elements have insufficient contrast ratio.
Antivirus Scanning
Some elements have insufficient contrast ratio.
Assessments
Some elements have insufficient contrast ratio.
Core platform
Some elements have insufficient contrast ratio.
Dashboard and home pages
Some elements have insufficient contrast ratio.
Financial Management
Some elements have insufficient contrast ratio.
Forms and fields
Some elements have insufficient contrast ratio.
Performance Analytics
Some elements have insufficient contrast ratio.
Reporting
Some elements have insufficient contrast ratio.
Service Creator
Some elements have insufficient contrast ratio.
Service Portal
Some elements have insufficient contrast ratio.
Software Asset Management Professional
Some elements have insufficient contrast ratio.
System Applications
Some elements have insufficient contrast ratio.
Templates
Some elements have insufficient contrast ratio.
VA-Web Client
Some elements have insufficient contrast ratio.
Walk-up experience
Some elements have insufficient contrast ratio.
302.4 Without Hearing Not Applicable Product does not use prerecorded media.
302.5 With Limited Hearing Not Applicable Product does not use prerecorded media.
302.6 Without Speech Not Applicable Product does not use prerecorded media.
302.7 With Limited Manipulation Supports with exceptions
Agent Workspace
Some elements are not keyboard accessible.
Agile Development
Some elements are not keyboard accessible.
Application Portfolio Management (APM)
Focus indication is inadequate.
Automated Test Framework
Some elements are not keyboard accessible.
Benchmarks application
Some elements are not keyboard accessible.
Chat
There is not consistent identification for the Edit group details button.
Customer Service Management
Some elements are not keyboard accessible.
Dashboard and home pages
Focus indication is inadequate.
Some elements are not keyboard accessible.
Field Service Management
Some elements are not keyboard accessible.
Flow Designer
Some elements are not keyboard accessible.
Forms and fields
Date/Time fields are not part of the tab index when displayed as Time Ago.
Focus indication is inadequate.
Some elements are not keyboard accessible.
Human Resources Service Management
Some elements are not keyboard accessible.
Incident Management
Some elements are not keyboard accessible.
Knowledge Management
Pressing the spacebar on the Subscribe button for a article on the KB portal is not working as expected.
Lists
Focus indication is inadequate.
On-call Scheduling
Some elements are not keyboard accessible.
Performance Analytics
Focus indication is inadequate.
Some elements are not keyboard accessible.
Project Portfolio Management
Some elements are not keyboard accessible.
Reporting
Inconsistent navigation.
Lack of consistency between hover status and keyboard focusable status.
Service Catalog
Focus indication is inadequate.
Service Portal
Focus indication is inadequate.
Some elements are not keyboard accessible.
Software Asset Management Professional
Some elements are not keyboard accessible.
Test Management
Some elements are not keyboard accessible.
User Experience Engineering
Some elements trap keyboard focus.
Visual Task Boards
Some elements are not keyboard accessible.
Vulnerability Response
Some elements are not keyboard accessible.
Web Services
Some elements are not keyboard accessible.
Workflow
Some elements do not have appropriate roles.
Some elements are not keyboard accessible.
Some elements trap keyboard focus.
302.8 With Limited Reach and Strength Not Applicable No hardware is produced.
302.9 With Limited Language, Cognitive, and Learning Abilities Supports with exceptions
Application Navigator and banner frame
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Toggle options in system settings are not treated as buttons.
Assessments
Some elements are not accessible with assistive tools.
Automated Test Framework
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Benchmarks application
Focus does not follow logical order.
Change Management
Some elements do not have the appropriate role.
Chat
There is not consistent identification for the Edit group details button.
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Condition Builder
Focus does not follow logical order.
Some buttons do not have unique descriptions.
Continual Improvement Management (CIM)
Focus does not follow logical order.
Some elements do not have required or appropriate Aria attribute.
CSM Communities
Malformed handling of error messages.
Some elements do not have the appropriate role.
Dashboard and home pages
Focus does not follow logical order.
Discovery
Some elements are not accessible with assistive tools.
Flow Designer
Focus does not follow logical order.
Forms and fields
Date/Time fields are not part of the tab index when displayed as Time Ago.
Focus does not follow logical order.
JAWS does not read/narrate the state and control types of the elements on Active Section.
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Some fields do not have appropriate labels.
Guided Tours
Some elements do not have required or appropriate Aria attribute.
Human Resources
Some elements do not have the appropriate role.
Human Resources Service Management
Focus does not follow logical order.
Import/Export
Some fields do not have appropriate labels.
Knowledge Management
Pressing the spacebar on the Subscribe button for a article on the KB portal is not working as expected.
List v2
Some elements do not have required or appropriate Aria attribute.
Lists
Some elements are not accessible with assistive tools.
Operational Intelligence
Focus does not follow logical order.
Some fields do not have appropriate labels.
Orchestration
Focus does not follow logical order.
Performance Analytics
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Performance Analytics Application
Some elements are not accessible with assistive tools.
Project Management
Some elements do not have required or appropriate Aria attribute.
Reporting
Focus does not follow logical order.
Inconsistent navigation.
Lack of consistency between hover status and keyboard focusable status.
Some fields do not have appropriate labels.
Security Incident Response
Focus does not follow logical order.
Many elements include redundant tooltips.
Some elements do not have required or appropriate Aria attribute.
Service Catalog
Some elements do not have required or appropriate Aria attribute.
Service Catalog: Service Portal widgets
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Service Portal
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Some elements are not readable by assistive technology.
UI components
Focus does not follow logical order.
Some elements are not properly read by assistive tools.
User Experience Engineering
Focus does not follow logical order.
Labels are not provided to indicate when content requires user input.
VA-Designer
Some elements are not accessible with assistive tools.
VA-Web Client
Visibly removed content is still in the DOM.
Vulnerability Response
Some elements are not accessible with assistive tools.
Workflow
Focus does not follow logical order.
Some elements are not accessible with assistive tools.
Table 2. Software
Criteria Conformance Level Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See the WCAG 2.0 section. See information in the WCAG section
502 Interoperability with Assistive Technology
502.2.1 User Control of Accessibility Features Partially supports
Application Navigator and banner frame
Elements are not accessible with assistive tools.
Assessments
Elements are not accessible with assistive tools.
Automated Test Framework
Elements are not accessible with assistive tools.
Chat
Elements are not accessible with assistive tools.
Discovery
Elements are not accessible with assistive tools.
Forms and fields
Elements are not accessible with assistive tools.
Lists
Elements are not accessible with assistive tools.
Performance Analytics
Elements are not accessible with assistive tools.
Performance Analytics application
Elements are not accessible with assistive tools.
Service Catalog: Service Portal Widgets
Elements are not accessible with assistive tools.
Service Portal
Elements are not accessible with assistive tools.
Some elements are not readable by assistive tools.
UI components
Some elements are not properly read by assistive tools
VA-Designer
Elements are not accessible with assistive tools.
Vulnerability Response
Elements are not accessible with assistive tools.
Workflow
Elements are not accessible with assistive tools.
502.2.2 No Disruption of Accessibility Features Partially supports
Application Navigator and banner frame
Elements are not accessible with assistive tools.
Assessments
Elements are not accessible with assistive tools.
Automated Test Framework
Elements are not accessible with assistive tools.
Chat
Elements are not accessible with assistive tools.
Discovery
Elements are not accessible with assistive tools.
Forms and fields
Elements are not accessible with assistive tools.
Lists
Elements are not accessible with assistive tools.
Performance Analytics
Elements are not accessible with assistive tools.
Performance Analytics application
Elements are not accessible with assistive tools.
Service Catalog: Service Portal Widgets
Elements are not accessible with assistive tools.
Service Portal
Elements are not accessible with assistive tools.
Some elements are not readable by assistive technology.
UI components
Some elements are not properly read by assistive tools.
VA-Designer
Elements are not accessible with assistive tools.
Vulnerability Response
Elements are not accessible with assistive tools.
Workflow
Elements are not accessible with assistive tools.
502.3 Accessibility Services
502.3.1 Object Information Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not accessible with assistive tools.
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Toggle options in system settings are not treated as buttons.
Assessments
Some elements are not accessible with assistive tools.
Some elements do not have appropriate headers.
Automated Test Framework
Some elements are not accessible with assistive tools.
Change Management
Some elements do not have appropriate role.
Chat
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
Continual Improvement Management (CIM)
Some elements do not have required or appropriate Aria attribute
CSM Communities
Some elements do not have appropriate role.
Some elements do not use proper structure.
Discovery
Some elements are not accessible with assistive tools.
Email
Some elements do not use proper structure.
Forms and fields
Some elements are not accessible with assistive tools.
Some elements do not have appropriate labels.
Some elements do not have required or appropriate Aria attribute.
Guided Tours
Some elements do not have required or appropriate Aria attribute.
Human Resources
Some elements do not have appropriate role.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
List v2
Some elements do not have required or appropriate Aria attribute.
Lists
Some elements are not accessible with assistive tools.
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements are not accessible with assistive tools.
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Performance Analytics application
Some elements are not accessible with assistive tools.
Project Management
Some elements do not have required or appropriate Aria attribute.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Security Incident Response
Many elements include redundant tooltips.
Some elements do not have required or appropriate Aria attribute.
Service Analytics
Some pages do not have appropriate titles.
Service Catalog
Some elements do not have required or appropriate Aria attribute.
Service Catalog: Service Portal Widgets
Some elements are not accessible with assistive tools.
Service Portal
Some elements are not accessible with assistive tools.
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Some elements do not have required or appropriate Aria attribute.
Some elements are not readable by assistive technology.
Software Asset Management Professional
Some elements do not have appropriate markup.
UI components
Some elements are not properly read by assistive tools.
User Experience Engineering
Some elements do not have appropriate labels.
VA-Designer
Some elements are not accessible with assistive tools.
VA-Web Client
Visibly removed content is still in the DOM.
Vulnerability Response
Some elements are not accessible with assistive tools.
Workflow
Some elements are not accesible with assistive tools.
Some elements do not have appropriate roles.
502.3.2 Modification of Object Information Partially supports
Agent Workspace
Some elements not keyboard accessible.
Agile Development
Some elements not keyboard accessible.
Automated Test Framework
Some elements not keyboard accessible.
Benchmarks application
Some elements not keyboard accessible.
Customer Service Management
Some elements not keyboard accessible.
Dashboards and home pages
Some elements not keyboard accessible.
Event Management
Selection of an option within the All drop-down reloads the page.
Field Service Management
Some elements not keyboard accessible.
Flow Designer
Some elements are not keyboard accessible.
Forms and fields
No confirmation action for selecting various UI actions.
Some elements are not keyboard accessible.
Human Resources Service Management
Some elements are not keyboard accessible.
Incident Management
Some elements are not keyboard accessible.
On-call scheduling
Some elements are not keyboard accessible.
Performance Analytics
Some elements are not keyboard accessible.
Project Portfolio Management
Some elements are not keyboard accessible.
Service Portal
Some elements are not keyboard accessible.
Software Asset Management Professional
Some elements are not keyboard accessible.
Test Management
Some elements are not keyboard accessible.
User Experience Engineering
Some elements trap keyboard focus.
Visual Task Boards
Some elements are not keyboard accessible.
Vulnerability Response
Some elements are not keyboard accessible.
Web Services
Some elements are not keyboard accessible.
Workflow
Some elements are not keyboard accessible.
Some elements trap keyboard focus.
502.3.3 Row, Column, and Headers Partially supports
Application Navigator and banner frame
Some elements are not accessible with assistive tools.
Toggle options in system settings are not treated as buttons.
Assessments
Some elements are not accessible with assistive tools.
Automated Test Frameworks
Some elements are not accessible with assistive tools.
Change Management
Some elements do not have appropriate role.
Chat
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Continual Improvement Management (CIM)
Some elements do not have required or appropriate Aria attribute.
CSM Communities
Some elements do not have appropriate role.
Discovery
Some elements are not accessible with assistive tools.
Forms and fields
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Some fields do not have appropriate label.
Guided Tours
Some elements do not have required or appropriate Aria attribute.
Human Resources
Some elements do not have appropriate role.
Import/Export
Some fields do not have appropriate label.
List v2
Some elements do not have required or appropriate Aria attribute.
Lists
Some elements are not accessible with assistive tools.
Operational Intelligence
Some fields do not have appropriate label.
Performance Analytics
Some elements are not accessible with assistive tools.
Performance Analytics application
Some elements are not accessible with assistive tools.
Project Management
Some elements do not have required or appropriate Aria attribute.
Reporting
Some fields do not have appropriate label.
Security Incident Response
Many elements include redundant tooltips.
Some elements do not have required or appropriate Aria attribute.
Service Catalog
Some elements do not have required or appropriate Aria attribute.
Service Catalog: Service Portal Widgets
Some elements are not accessible with assistive tools.
Service Portal
Some elements are not accessible with assistive tools.
Some elements do not have required or appropriate Aria attribute.
Some elements are not readable by assistive technology.
UI components
Some elements are not properly read by assistive tools.
VA-Designer
Some elements are not accessible with assistive tools.
VA-Web Client
Visibly removed content is still in the DOM.
Vulnerability Response
Some elements are not accessible with assistive tools.
Workflow
Some elements are not accessible with assistive tools.
502.3.4 Values Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Assessments
Some elements do not have appropriate headers.
Cloud Management Application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Forms and fields
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate labels.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
502.3.5 Modification of Values Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Assessments
Some elements do not have appropriate headers.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not use proper structure.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Event Management
Selection of an option within the All drop-down reloads the page.
Forms and fields
No confirmation action for selecting various UI actions.
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
502.3.6 Label Relationships Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Assessments
Some elements do not have appropriate headers.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Forms and fields
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
502.3.7 Hierarchical Relationships Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Assessments
Some elements do not have appropriate headers.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Forms and fields
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some element do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
502.3.8 Text Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Assessments
Some elements do not have appropriate headers.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Forms and fields
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
502.3.9 Modification of Text Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Assessments
Some elements do not have appropriate headers.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Event Management
Selection of an option with the All drop-down reloads the page.
Forms and fields
No confirmation action for selecting various UI actions.
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
502.3.10 List of Actions Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not user proper structure.
Email
Some elements do not user proper structure.
Forms and fields
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portal
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks.
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriately labels.
Workflow
Some elements do not have appropriate roles.
502.3.11 Actions on Objects Partially supports
Agile Development
Some elements do not have appropriate markup.
Application Navigator and banner frame
Some elements are not appropriately associated.
Some elements do not have appropriate markup.
Assessments
Some elements do not have appropriate headers.
Cloud Management application
Some elements do not have appropriate headers.
Some elements do not have appropriate landmarks.
Some elements do not have appropriate markup.
Some elements do not have appropriate roles.
Condition Builder
Some elements do not have appropriate markup.
Configuration Management Database (CMDB)
Some elements do not have appropriate labels.
CSM Communities
Some elements do not use proper structure.
Email
Some elements do not use proper structure.
Forms and fields
Some elements do not have appropriate labels.
Knowledge Management
Some elements do not have appropriate headers.
Language and translations
Some elements do not have appropriate markup.
Lists
Some elements are not appropriately associated.
Live Feed
Some elements do not have appropriate markup.
On-call scheduling
Some elements do not have appropriate markup.
Performance Analytics
Some elements do not have appropriate labels.
Some elements do not have appropriate markup.
Reporting
Some elements do not have appropriate roles.
User has no indication that the report is published.
Service Analytics
Some pages do not have appropriate titles.
Service Portals
Some elements do not have appropriate labels.
Some elements do not have appropriate landmarks
Software Asset Management Professional
Some elements do not have appropriate markup.
User Experience Engineering
Some elements do not have appropriate labels.
Workflow
Some elements do not have appropriate roles.
502.3.12 Focus Cursor Partially supports
Application Navigator and banner frame
Focus does not follow logical order
Application Portfolio Management (APM)
Focus Indication is inadequate.
Automated Test Framework
Focus does not follow logical order.
Benchmarks application
Focus does not follow logical order.
Condition Builder
Focus does not follow logical order.
Continual Improvement Management (CIM)
Focus does not follow logical order.
Dashboards and home pages
Focus does not follow logical order.
Focus Indication is inadequate.
Flow Designer
Focus does not follow logical order.
Forms and fields
Focus does not follow logical order.
Focus Indication is inadequate.
Human Resources Service Management
Focus does not follow logical order.
Lists
Focus Indication is inadequate.
Operational Intelligence
Focus does not follow logical order.
Orchestration
Focus does not follow logical order.
Performance Analytics
Focus does not follow logical order.
Focus Indication is inadequate.
Reporting
Focus does not follow logical order.
Security Incident Response
Focus does not follow logical order.
Service Catalog
Focus Indication is inadequate.
Service Catalog: Service Portal Widgets
Focus does not follow logical order.
Service Portal
Focus Indication is inadequate.
UI components
Focus does not follow logical order.
User Experience Engineering
Focus does not follow logical order.
Workflow
Focus does not follow logical order.
Focus Indication is inadequate.
502.3.13 Modification of Focus Cursor Partially supports
Application Navigator and banner frame
Focus does not follow logical order.
Application Portfolio Management (APM)
Focus Indication is inadequate.
Automated Test Framework
Focus does not follow logical order.
Benchmarks application
Focus does not follow logical order.
Condition Builder
Focus does not follow logical order.
Continual Improvement Management (CIM)
Focus does not follow logical order.
Dashboards and home pages
Focus does not follow logical order.
Focus Indication is inadequate.
Flow Designer
Focus does not follow logical order.
Forms and fields
Focus does not follow logical order.
Focus Indication is inadequate.
Human Resources Service Management
Focus does not follow logical order.
Lists
Focus Indication is inadequate.
Operational Intelligence
Focus does not follow logical order.
Orchestration
Focus does not follow logical order.
Performance Analytics
Focus does not follow logical order.
Focus Indication is inadequate.
Reporting
Focus does not follow logical order.
Security Incident Response
Focus does not follow logical order.
Service Catalog
Focus Indication is inadequate.
Service Catalog: Service Portal Widgets
Focus does not follow logical order.
Service Portal
Focus Indication is inadequate.
UI components
Focus does not follow logical order.
User Experience Engineering
Focus does not follow logical order.
Workflow
Focus does not follow logical order.
Focus Indication is inadequate.
502.3.14 Event Notification Partially supports
CSM Communities
Malformed handling of error messages.
502.4 Platform Accessibility Features Supports
503 Applications
503.2 User Preferences Not applicable Web application only
503.3 Alternative User Interfaces Not applicable New UIs not created for assistive technology
503.4 User Controls for Captions and Audio Description
503.4.1 Caption Controls Not applicable Product does not have captions.
503.4.2 Audio Description Controls Not applicable Product does not use audio description.
504 Authoring Tools
504.2 Content Creation or Editing (if not authoring tool, enter not applicable) See the WCAG 2.0 section. See information in WCAG section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion Not applicable Product is not an authoring tool.
504.2.2 PDF Export Not applicable Product is not an authoring tool.
504.3 Prompts Not applicable Product is not an authoring tool.
504.4 Templates Not applicable Product is not an authoring tool.

Support Documentation and Services

This report covers accessibility conformance for the ServiceNow product and does not discuss Documentation or Support Services.

Hardware

The hardware section has been removed. No hardware is produced.

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