Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

View attachments with Document Viewer

Log in to subscribe to topics and get notified when content changes.

View attachments with Document Viewer

Use Document Viewerto view documents directly within the platform rather than downloading them to your own file system.

Before you begin

No role required. Make sure that Document Viewer is enabled for the table containing the record.

About this task

You can view enterprise class documents (*.pdf only) inline within the platform. Other document types should be downloaded to view them.
Note: Document Viewer is not supported for FedRAMP. It is also not supported for instances that are on-premise or using Encryption Support.

Procedure

  1. Navigate to a record (incident, form, list and so on) with an attachment.
  2. Click View next to the PDF file attachment name.
    Clicking the file name opens the document viewer.

Result

The file opens in the document viewer.
Figure 1. Document Viewer PDF view
Document Viewer showing PDF of mobile documentation
Table 1. Icons in Document Viewer
Icon Description
Sidebar Toggle icon from left header of Document Viewer Toggle the sidebar to see a preview of all the pages in the document.
Download attachment icon from Document Viewer header Download the attachment.
Document Viewer icons from header indicating page up or page down Page up or down using the arrow buttons. You can also scroll or use your keyboard arrow keys.
Document Viewer icon from header that has a clockwise pointing arrow Rotate the page to the right
Document Viewer icon from header that has a counter clockwise pointing arrow Rotate the page to the left
Document Viewer header menu icon with plus or minus magnifying glasses Zoom in or out on document
Document Viewer header menu icon with arrows pointing to page width Increase page to full width of document viewer
Document Viewer header menu icon with search bar and arrows to toggle to next search result Search for keywords in the document. Use the arrows to toggle to the next search result.
Feedback