Forms in the classic environment
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- UpdatedJan 30, 2025
- 3 minutes to read
- Yokohama
- Navigation and UI
A form displays information from one record in a data table.
Note: This content pertains to the classic environment, which refers to working in lists of records and on record forms directly, not in the Configurable Workspace interface. You can work in the classic environment with Next Experience active, or with it inactive, which is referred to as Core UI (formerly known as UI16).
The specific information on a form depends on the type of record displayed. Users can view and edit records in forms. Administrators can configure what appears on forms. Watch this ten-minute video for an overview of the features and functions of ServiceNow forms:
| Form element | Function |
|---|---|
| Form header | Provides navigation tools and actions related to the record. |
| Fields | Stores specific data about the record. |
| Sections | Groups related information on the form. To enable or disable form tabs, click the gear icon in the banner frame ( ) and toggle the Tabbed forms option.Users can use icons to collapse ( |
| Related links | Provides access to additional functions based on record type and system setup. Administrators can add related links to forms using UI actions. |
| Related lists | Displays records in other tables that have relationships to the current record. |
| Embedded lists | Allows for editing related lists without having to navigate away from the form. Changes are saved when the form is saved. |
| Response time indicator | Appears at the bottom of some forms to indicate the processing time required to display the form. |
) or expand (
) form sections when tabbed forms are disabled. When you collapse or expand a form section, your selection is saved as a user preference. The next time you access a record that uses the same form, the same
sections are collapsed or expanded.