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HTML field type

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HTML field type

The HTML editor provides WYSIWYG (what you see is what you get) functionality and HTML source mode editing. Administrators can customize some of the functionality associated with HTML fields.

The HTML editors available depend on your version of the UI.
Table 1. UI support for available HTML editors
HTML editor UI support
TinyMCE version 4 UI16, UI15
htmlArea (legacy) Basic support in UI16

Knowledge articles, service catalog item descriptions, release documentation, and HTML content blocks are common examples of HTML fields.

While HTML fields can be added to split forms, HTML fields are not intended for this use and can behave unexpectedly due to the limited available width in split pane forms.

If accessibility is enabled, a help icon appears with the HTML field. The help icon indicates how to use keys to access and escape the HTML field toolbar.