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Get licensed Performance Analytics

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Get licensed Performance Analytics

For unlimited access to all Performance Analytics features, purchase a subscription to the licensed Performance Analytics. After you purchase the subscription, activate the plugin associated with that subscription within the production instance.

All ServiceNow instances are provisioned with a complimentary version of Performance Analytics that has configuration limitations. If you attempt to use functionality that is outside those limits, you get a warning that a license is required.

Warning that you cannot do what you are trying to do unless you subscribe to Performance Analytics
Note: A subscription is necessary only on the production instance. You can activate a licensed Performance Analytics plugin on a development or test instance without purchasing a subscription.
The licensed Performance Analytics enables the following functionality beyond what is available on the complimentary version:
  • Creating new Performance Analytics indicators, breakdowns, widgets, or other configuration records
  • Ability to use out-of-the-box solutions besides Incident Management and Spotlight - Incident Management
  • Preserving scores for longer than 180 days
  • Creating in-form analytics
  • Creating interactive filters and using interactive analysis
  • Creating reports using a Microsoft Excel data source as part of the Report Designer report creation workflow
  • Creating text analytics widgets
  • Using Performance Analytics with external data

A complete guide to getting started with the licensed version of Performance Analytics is available at Getting Started with Performance Analytics in the ServiceNow Community pages. This guide includes the procedure for activating the licensed version of Performance Analytics and setting it up afterwards. The Customer Success Center also guides you through beginning to use Performance Analytics. The document you are currently reading contains only basic instructions for activating the relevant plugin.