Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Manage user administration system properties

Log in to subscribe to topics and get notified when content changes.

Manage user administration system properties

The administrator can add or modify system properties to let users view their profile, automatically create a user record from a registration request, and modify the impersonate option

Allow a user to view a profile

Users are able to view their profile by clicking their name in the Welcome banner. If your users cannot do this, enable a system property.

Before you begin

Role required: admin

Procedure

  1. Navigate to the System Properties [sys_properties] table.
  2. Search for the glide.ui.welcome.profile_link property.
  3. Set the value to true.

Enable auto processing of a request

You can enable auto processing of user self-registration requests by setting a property.

Before you begin

Role required: admin

About this task

When the Enable auto processing of user registration requests property is enabled, user accounts are automatically created upon registration.

Procedure

  1. Activate the User Registration Request (com.snc.user_registration) plugin. The User Registration Request plugin provides the ability for unregistered users to request access to a ServiceNow instance.
    For more information, see Activate a plugin.
  2. Navigate to System Properties > System.
  3. Select the check box for the property Enable auto processing of user registration requests.
  4. Click Save.
    If enabled, registration requests do not require approval. Instead, the business rule Auto-Process User Registration creates the user record from the information provided.

What to do next

Request activation of the Explicit Roles (com.glide.explicit_roles) plugin. The Explicit Roles plugin creates two roles to differentiate between internal and external users.

Show or hide impersonation button

You can set a system property to show or hide the impersonation button. By default, the system shows the impersonation button.

Before you begin

Role required: admin

About this task

The system property only controls the visibility of the impersonation button, which is rendered by the impersonate_button UI macro. The impersonation button opens the impersonate_dialog UI page. Modifying either the impersonation UI macro or impersonation UI page are not recommended.

Procedure

  1. Navigate to System Properties > UI Properties.
  2. Clear Enable impersonation button in banner line to hide the impersonation button, or select it to show the impersonation button.
  3. Click Save.

What to do next

Administrators can still access impersonation by navigating directly to the impersonate_dialog UI page.
Feedback