Contents Now Platform Administration Previous Topic Next Topic Schedules Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Schedules Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks. For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only counts time during those hours. Generate and validate schedules in the System Scheduler > Schedules menu. Default schedulesDefault schedules are available in a base system. HolidaysEach individual holiday can be defined as a schedule entry to create exceptions to existing schedules.Create a holiday schedule for multiple regionsYou can create holiday schedules for multiple regions that follow the same work schedule but have different holidays.Parent and child schedulesSchedules can have one of two parent-child relationship with other schedules.Schedule entry fieldsThe Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.Schedule fieldsThe Schedule form uses these fields.Define a scheduleSchedules are configured with two types of records.Schedule calendarGraphically represent a defined schedule and its related schedule spans.Domain support for schedulesDomain separation is a way to separate data into (and optionally to separate administration) by logically-defined domains. You must activate the Domain Support [com.glide.domain] plugin to enable the domain separation functionality for schedules.Schedule for the fifth instance of a day of the weekWhen selecting a date near the end of a month for a repeating monthly schedule, it is possible to select a date that computes to the fifth instance of that week day.Repeat a monthly scheduleRepeat a monthly schedule to reduce the amount of time required to define schedules and to provide consistency in scheduling.Related conceptsCalendar views from the schedule pagesFiscal calendars On this page Send Feedback Previous Topic Next Topic
Schedules Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks. For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only counts time during those hours. Generate and validate schedules in the System Scheduler > Schedules menu. Default schedulesDefault schedules are available in a base system. HolidaysEach individual holiday can be defined as a schedule entry to create exceptions to existing schedules.Create a holiday schedule for multiple regionsYou can create holiday schedules for multiple regions that follow the same work schedule but have different holidays.Parent and child schedulesSchedules can have one of two parent-child relationship with other schedules.Schedule entry fieldsThe Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.Schedule fieldsThe Schedule form uses these fields.Define a scheduleSchedules are configured with two types of records.Schedule calendarGraphically represent a defined schedule and its related schedule spans.Domain support for schedulesDomain separation is a way to separate data into (and optionally to separate administration) by logically-defined domains. You must activate the Domain Support [com.glide.domain] plugin to enable the domain separation functionality for schedules.Schedule for the fifth instance of a day of the weekWhen selecting a date near the end of a month for a repeating monthly schedule, it is possible to select a date that computes to the fifth instance of that week day.Repeat a monthly scheduleRepeat a monthly schedule to reduce the amount of time required to define schedules and to provide consistency in scheduling.Related conceptsCalendar views from the schedule pagesFiscal calendars
Schedules Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks. For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only counts time during those hours. Generate and validate schedules in the System Scheduler > Schedules menu. Default schedulesDefault schedules are available in a base system. HolidaysEach individual holiday can be defined as a schedule entry to create exceptions to existing schedules.Create a holiday schedule for multiple regionsYou can create holiday schedules for multiple regions that follow the same work schedule but have different holidays.Parent and child schedulesSchedules can have one of two parent-child relationship with other schedules.Schedule entry fieldsThe Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.Schedule fieldsThe Schedule form uses these fields.Define a scheduleSchedules are configured with two types of records.Schedule calendarGraphically represent a defined schedule and its related schedule spans.Domain support for schedulesDomain separation is a way to separate data into (and optionally to separate administration) by logically-defined domains. You must activate the Domain Support [com.glide.domain] plugin to enable the domain separation functionality for schedules.Schedule for the fifth instance of a day of the weekWhen selecting a date near the end of a month for a repeating monthly schedule, it is possible to select a date that computes to the fifth instance of that week day.Repeat a monthly scheduleRepeat a monthly schedule to reduce the amount of time required to define schedules and to provide consistency in scheduling.Related conceptsCalendar views from the schedule pagesFiscal calendars
