Contents Now Platform Administration Previous Topic Next Topic Data lookup rules Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Data lookup rules Data lookup rules offer a generic way to change any field value, not just assignment fields. Data lookup rules offer the following improvements over the Assignment module: Ability to change any field value not just an assignment field More options to define when a rule runs: On form change (Allows assignment rules to apply to unsaved changes on a form) On record insert On record update Option to replace existing values (including default values) Note: You can define data lookup and Assignment rules at the same time. The system ignores any duplicate rules after an incident has been assigned unless you are using a data lookup definition option to replace existing values. Related tasksCreate an assignment ruleData lookup rulesRelated conceptsAssignment lookup rules exampleAssignment rules moduleCondition editor examplePrecedence between data lookup, assignment, and business rulesWorkflow assignmentsPrecedence between data lookup, assignment, and business rulesRelated referenceBaseline assignment rules example On this page Send Feedback Previous Topic Next Topic
Data lookup rules Data lookup rules offer a generic way to change any field value, not just assignment fields. Data lookup rules offer the following improvements over the Assignment module: Ability to change any field value not just an assignment field More options to define when a rule runs: On form change (Allows assignment rules to apply to unsaved changes on a form) On record insert On record update Option to replace existing values (including default values) Note: You can define data lookup and Assignment rules at the same time. The system ignores any duplicate rules after an incident has been assigned unless you are using a data lookup definition option to replace existing values. Related tasksCreate an assignment ruleData lookup rulesRelated conceptsAssignment lookup rules exampleAssignment rules moduleCondition editor examplePrecedence between data lookup, assignment, and business rulesWorkflow assignmentsPrecedence between data lookup, assignment, and business rulesRelated referenceBaseline assignment rules example
Data lookup rules Data lookup rules offer a generic way to change any field value, not just assignment fields. Data lookup rules offer the following improvements over the Assignment module: Ability to change any field value not just an assignment field More options to define when a rule runs: On form change (Allows assignment rules to apply to unsaved changes on a form) On record insert On record update Option to replace existing values (including default values) Note: You can define data lookup and Assignment rules at the same time. The system ignores any duplicate rules after an incident has been assigned unless you are using a data lookup definition option to replace existing values. Related tasksCreate an assignment ruleData lookup rulesRelated conceptsAssignment lookup rules exampleAssignment rules moduleCondition editor examplePrecedence between data lookup, assignment, and business rulesWorkflow assignmentsPrecedence between data lookup, assignment, and business rulesRelated referenceBaseline assignment rules example
