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Available system properties

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Available system properties

Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Sometimes, the property does not exist in a base instance, but can be added if you change the value.

com.glide.attachment.max_size
Sets the maximum file attachment size in megabytes. A blank value in this field allows attachments up to a maximum of 1 KB.
  • Type: integer
  • Default value: 1024
  • Location: System Properties > Security
com.glide.csv.loader.ignore_non_parseable_lines
Enables (true) or disables (false) ignoring one or more lines (rows) in an import set that contain bad data, such as a row that is missing a column of data.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
com.glide.csv.loader.max_errors_allowed
Sets the maximum number of lines (rows) that an import can ignore before failing. If the import succeeds, the import lists the number of rows ignored due to errors.
  • Type: integer
  • Default value: 100
  • Location: Add the property to the System Property [sys_properties] table.
com.glide.email.max_read
Specifies the maximum number of emails a POP3 reader should process concurrently.
  • Type: integer
  • Default value: 20
  • Location: Add the property to the System Property [sys_properties] table.
com.glide.loader.verify_target_field_size
Controls whether import set fields can automatically increase in size during an import (true) or not (false). By default, data that exceeds the import field size is truncated. Set this property to true to allow any import set field to increase the column size to match the length of the data.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
com.glide.soap.include_non_db_fields
Controls whether non-database fields, such as the sys_tags field, are included in WSDLs and SOAP responses (true) or not (false).
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
com.glide.ssl.read.timeout
Sets the time-out value in seconds for SSL connections during read operations. Typically, this setting is used as part of LDAPS. If you enter timeout values for both this system property and the LDAP Read timeout field, the lowest timeout value takes precedence.
  • Type: integer
  • Default value: 10
  • Location: Add the property to the System Property [sys_properties] table.
com.glide.ui.virtual_host
Specifies Guided Tour Designer callout icons. When set, callout icons appear in the designer instead of letters.
  • Type: String
  • Value: pa,html,script,include scripts,glide,custprefix,_sn
  • Location: System Property [sys_properties] table
com.glideapp.canvas
Enables (true) or disables (false) responsive canvas for dashboards. When enabled, all new dashboards use responsive canvas. Non-responsive dashboards are not converted to responsive dashboards.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.apps.publish.include_inactive_choices
Specifies whether choice table selections marked as inactive (sys_choice inactive attribute = true) should be included when publishing an application.
  • Type: integer
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.apps.publish.maxrows
Defines the maximum number of data records to include when publishing an application.
  • Type: integer
  • Default value: 1,000
  • Location: System Property [sys_properties] table
com.snc.assessment.decision_matrix_filter_max_entries
Defines the maximum number of items to show for a decision matrix field filter.
  • Type: integer
  • Default value: 1,000
  • Location: System Property [sys_properties] table
com.snc.assessment.signature_authentication
Requires authentication for a user signature.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.hr.core.impersonateCheck
Allows a user to have identical permissions/access as the person they are impersonating.

If true, access and restrictions apply when impersonating another user. If false, the user has identical permissions/access as the person they are impersonating.

  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.iam.log_level
Logging level for the business rule MapUpstreamImpactedCI. Debug is the most detailed option with full trace of how the Impacted CI List is calculated. Error is the minimal logging option with only severe errors being logged.
  • Type: string
  • Default value: info
  • Possible values: debug, info, error
  • Location: System Property [sys_properties] table
com.snc.on_call_rotation.reminders.showtz
Specifies whether to show the user time zone (true) or not (false).
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
com.snc.pa.dc.max_breakdown_elements_limit
Maximum number of breakdown elements for a breakdown to be included in data collection.
  • Type: integer
  • Default value: 10000
  • Location: System Property [sys_properties] table
com.snc.pa.dc.max_error_count
Maximum errors that may occur before data collection is stopped.
  • Type: integer
  • Default value: 500
  • Location: System Property [sys_properties] table
com.snc.pa.dc.max_records
Maximum number of records that are stored during a data collection.
  • Type: integer
  • Default value: 5000
  • Location: System Property [sys_properties] table
com.snc.dd.publish_to_app_repo_enabled
Enables (true) or disables (false) display of the Publish To App Repo permission in Manage Developers.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.dd.publish_to_app_store_enabled
Enables (true) or disables (false) display of the Publish To App Store permission in Manage Developers.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.dd.publish_to_update_set_enabled
Enables (true) or disables (false) display of the Publish To Update Set permission in Manage Developers.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
com.snc.dd.upgrade_app_enabled
Enables (true) or disables (false) display of the Update App permission in Manage Developers.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.pa.dc.max_row_count_indicator_source
Maximum number of rows that are allowed to be fetched from an Indicator Source.
  • Type: integer
  • Default value: 50000
  • Location: System Property [sys_properties] table
com.snc.pa.dc.script_timeout
Maximum time in seconds that a script is allowed to run during a data collection cycle.
  • Type: integer
  • Default value: 30
  • Location: System Property [sys_properties] table
com.snc.project.default_schedule
Stores the sys_id of the default schedule attached to projects.
  • Type: string
  • Location: System Property [sys_properties] table
com.snc.project.loglevel
Automatically resubmits timed-out Ajax requests.
  • Type: choice list
  • Default value: 0 (debugging disabled)
  • Location: System Property [sys_properties] table
com.snc.project.wbs_gantt
Automatically resubmits timed-out Ajax requests.
  • Type: true | false
  • Default value: false
  • Location: Project > Administration > Properties
com.snc.task.associate_ci
List of all task types where user wants to associate CIs using a List system.
  • Type: string
  • Default: incident,problem,change_request
  • Location: System Property [sys_properties] table
com.snc.task.refresh_impacted_services
List of all task types where Refresh Impacted Services UI action is enabled.
  • Type: string
  • Default value: incident,change_request
  • Location: System Property [sys_properties] table
com.snc.time_card.default_rate
(Cost Management plugin) Sets a default hourly rate to use if no labor rate cards apply to the user.
  • Type: integer
  • Default value: 50
  • Location: System Property [sys_properties] table
com.snc.time_worked.update_task_timer
Enables (true) or disables (false) updating the task timer value based on changes to the task time worked records. Uses the Update task time business rule.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
css.assessment.caption.background.color
Sets the background color of the caption on assessment and survey questionnaires.
  • Type: color
  • Default value: #eee
  • Location:
    • Assessments > Admin > Assessment Properties
    • Survey Management > Administration > Properties
css.assessment.caption.font.color
Sets the font color of the caption text on assessment and survey questionnaires.
  • Type: color
  • Default value: #ffffff
  • Location:
    • Assessments > Admin > Assessment Properties
    • Survey Management > Administration > Properties
css.assessment.question.header.background.color
Sets the background color of question headers on assessment and survey questionnaires.
  • Type: color
  • Default value: #767676
  • Location:
    • Assessments > Admin > Assessment Properties
    • Survey Management > Administration > Properties
css.$nav-highlight-main
Sets the color for the navigation expanded items highlight background.
  • Type: color
  • Default Value: #3D4853
  • Location: System Property [sys_properties] table
css.$nav-hr-color
Sets the color for the navigation separator.
  • Type: color
  • Default Value: #303A46
  • Location: System Property [sys_properties] table
css.$navpage-header-bg
Sets the color for the header background.
  • Type: color
  • Default Value: #303A46
  • Location: System Property [sys_properties] table
css.$navpage-header-color
Sets the color for the banner text.
  • Type: color
  • Default Value: #FFFFFF
  • Location: System Property [sys_properties] table
css.$navpage-nav-bg-sub
Sets the color for the background for navigator and sidebars.
  • Type: color
  • Default Value: #455464
  • Location: System Property [sys_properties] table
css.$navpage-nav-border
Sets the color for the border for UI16.
  • Type: color
  • Default Value: #DDD
  • Location: System Property [sys_properties] table
css.$navpage-nav-color-sub
Sets the color for module text in UI16.
  • Type: color
  • Default Value: #BEC1C6
  • Location: System Property [sys_properties] table
css.$navpage-nav-selected-bg
Sets the color for navigator selected tab background.
  • Type: color
  • Default Value: #4B545F
  • Location: System Property [sys_properties] table
css.$navpage-nav-selected-color
Sets the color for the currently selected navigation tab icon color for UI16.
  • Type: color
  • Default Value: #FFFFFF
  • Location: System Property [sys_properties] table
css.tablet.gradient.start
Start color of the gradient for the tablet UI header.
  • Type: color
  • Default value: #666
  • Location: System Properties > Tablet UI Properties
css.tablet.gradient.end
End color of the gradient for the tablet UI header.
  • Type: color
  • Default value: #111
  • Location: System Properties > Tablet UI Properties
css.tablet.headerfooter.text.color
Color of the text and icons in the tablet UI header and footer.
  • Type: color
  • Default value: lightgrey
  • Location: System Properties > Tablet UI Properties
glide.allow.new.cert_follow_on_task
Allows Desired State audit to create a new follow-on task for the same failure at each audit run.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.apps.hub.current
URL of the team development parent instance.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.attachment.extensions
Comma-separated list of file extensions that can be attached. No value means there are no restrictions.
  • Type: string
  • Default value: none
  • Location: System Properties > Security
glide.attachment.role
Comma-separated list of roles that can create attachments.
  • Type: string
  • Default value: public
  • Location: System Properties > Security
glide.authenticate.multisso.login_locate.user_field
Identifies a common login identifier.
  • Type: string
  • Default value: user_name
  • Location: Add the property to the System Property [sys_properties] table.
glide.authenticate.sso.saml2.require_signed_authnrequest
Enables the Identity Provider Single sign-on service to receive a signed AuthnRequest.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.banner.image.url
URL used when clicking the banner image.
  • Type: string
  • Default value: home.do
  • Location: System Property [sys_properties] table
glide.banner.image.url_target
Target frame used when clicking the banner image. Use gsft_main for the main frame, _top to replace the current browser window,_blank for a new window or tab.
  • Type: string
  • Default value: gsft_main
  • Location: System Property [sys_properties] table
glide.bsm.color.affect_neighbors
Color of an affected neighbor node. When a node has a service issue, all nodes that depend on that node are considered affected nodes. In the map, the affected nodes are parents or grandparents of the node with the service issue.
  • Type: color
  • Default value: Beige
  • Location: BSM Map > Map Properties
glide.bsm.map.style.font_family
Font family name used in the map text. If you designate a font that is not on the user system, the browser substitutes another font and the text may not render as you expect.
  • Type: font name
  • Default value: Arial
  • Location: BSM Map > Map Properties
glide.bsm.map.style.font_size
Font size of the text that appears with a CI node. The default size is magnified for nodes with more connections and reduced for downstream nodes.
  • Type: integer
  • Default value: 14
  • Location: BSM Map > Map Properties
glide.bsm.map.style.selection_background_color
Background color of a selected CI node. This color is also used with a node's Highlight Hierarchy option.
  • Type: color
  • Default value: RoyalBlue
  • Location: BSM Map > Map Properties
glide.bsm.map.style.selection_text_color
Color of the text that appears under a selected CI node.
  • Type: color
  • Default value: White
  • Location: BSM Map > Map Properties
glide.bsm.map.style.text_color
Color of the text that appears under an unselected CI node.
  • Type: color
  • Default value: Black
  • Location: BSM Map > Map Properties
glide.bsm.max_levels
Maximum level depth from the root CI that can be initially displayed in business service maps. Level depth is the graph distance between the root CI and a node. This value must be an integer.
  • Type: integer (1-10)
  • Default value: 5
  • Location: BSM Map > Map Properties
glide.bsm.max_nodes
Maximum number of downstream nodes to retrieve from the database for a CI. If more nodes exist in the database, they are not displayed in the map.
  • Type: integer
  • Default value: 1000
  • Location: BSM Map > Map Properties
glide.bsm.new_node_color
Color for nodes that became viewable from the last expand operation.
  • Type: color
  • Default value: PaleGreen
  • Location: BSM Map > Map Properties
glide.bsm.refresh_interval
Seconds between each automatic reloading of troubles and tasks.
  • Type: integer
  • Default value: 30
  • Range of possible values: 1 to 3600
  • Location: BSM Map > Map Properties
glide.bsm.task_threshold
Maximum number of child nodes to display. Nodes are collapsed for the map to meet this limit.
  • Type: integer, valid values 1 or greater
  • Default value: 10
  • Location: BSM Map > Map Properties
glide.bsm.too_many_children
Change the CI glyph color from orange to red when the number of tasks reaches this threshold.
  • Type: integer
  • Default value: 3
  • Location: BSM Map > Map Properties
glide.businessrule.async_condition_check
Specifies whether the instance checks the condition statement of async business rules (the When field is set to async) prior to running the business rule. If true, the instance evaluates the async business rule conditions a second time before running the rule. If false or missing, the instance does not evaluate the conditions a second time.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.businessrule.callstack
Specifies whether business rule executions are logged in the daily log when they start and finish (true) or are not logged (false). Logging is useful for troubleshooting a problem where you need to know which business rules are running and in which order.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.canvas.grid.widget_render_concurrent_max
Defines the maximum number of widgets that can render simultaneously on a dashboard. With smaller values, individual widgets load more quickly. With larger values, fewer Ajax requests to the server are needed. Set the value of this property to half of the number of widgets that are visible when your most-used dashboard loads. For example, if six widgets are visible on the dashboard set the value to 3.
Note: This system property applies to responsive dashboards only.

Two is the minimum value, and 1 is interpreted as 2. For values of zero or lower, all widgets load simultaneously.

  • Type: integer
  • Default value: none
  • Location: Add the property to the System Property [sys_properties] table.
glide.cms.dashboards.sharing_with_secure_search
When enabled, the list of users, user groups, and roles that are visible in the sharing panel is restricted. The restriction is based on the configuration of the sys_user, sys_user_group, and sys_user_role ACLs. For more information, see Access control list rules.

There is a performance penalty associated with enabling this property. Performance degradation may be based on the number and complexity of business rules and ACLs on your instance.

  • Type: true | false
  • Default value: false
  • Location: System Properties > Dashboard Properties
glide.cms.share_dashboards.role
When this property is empty, all users can share their own dashboards.
Note: This property does not apply to users with the admin and dashboard_admin roles. Users with these roles can always share any dashboard.
  • Type: string
  • Default value: empty
  • Location: System Properties > Dashboard Properties
glide.chart.decimal.precision
Controls the rounding precision of non-currency numeric values displayed on reports. A Decimal Precision value specified in a report's style options overrides this property. Currency values always have a precision of 2.
  • Type: integer
  • Default value: 2
  • Maximum value: 4
  • Location: Add the property to the System Property [sys_properties] table.
glide.chat.invite_fields
(Chat plugin) Comma-separated list of fields (glide_list or references to sys_user or sys_group) used to generate the invitations when creating a chat room from a task. Users can select a check box for each of the specified fields to invite to the chat room users that are referenced by the fields.
  • Type: string
  • Default value: none
  • Location: Social IT > Chat Administration > Properties
glide.chat_room.create_roles
(Chat plugin) Comma-separated list of roles that are allowed to create chat rooms.
  • Type: string
  • Default value: none
  • Location: Social IT > Chat Administration > Properties
glide.chat.show_emoticons
(Chat plugin) Enables (true) or disables (false) rendering text emoticons as images.
  • Type: true | false
  • Default value: true
  • Location: Social IT > Chat Administration > Properties
glide.class.downgrade.enabled
Flag for allowing class downgrade during identification and reconciliation.
  • Type: true | false
  • Default value: true
  • Location: System Properties [sys_properties] table
glide.class.switch.enabled
Flag for allowing class switching during identification and reconciliation.
  • Type: true | false
  • Default value: true
  • Location: System Properties [sys_properties] table
glide.class.upgrade.enabled
Flag for allowing class update during identification and reconciliation.
  • Type: true | false
  • Default value: true
  • Location: System Properties [sys_properties] table
glide.cmdb_model.display_name.shorten
If true, generates shorter display names for product models if the name of the product model contains the manufacturer name.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.cookies.http_only
Enables (true) or disables (false) the generation of HTTP-only cookies. Set this property to false to use Approval with E-Signature.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.cost_mgmt.calc_actual_cost
(Cost Management plugin) When an expense line is created for any task with a Type of Planned task, sums all task expense lines and adds the total to the Work cost field on the task record.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.cost_mgmt.debug
(Cost Management plugin) Enables debugging of cost management processing. All logging events are recorded in the Financial Management Log [fm_log] table.
Note: This feature can generate a large number of log records. Enable the feature only during initial testing or when troubleshooting.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.cost_mgmt.process_task_cis
(Cost Management plugin) Creates expense lines to affected configuration items when creating a task expense line.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.cost_mgmt.service_allocation.method
(Cost Management plugin) Defines whether business service to cost center allocation costs should be calculated based on total units or allocated units.
  • Type: choice list
  • Default value: all_units
  • Location: System Property [sys_properties] table
glide.csv.export.line_break
Enables the user to control how exported CSV data appears in Notepad. Valid values are LF for a line feed between records and CRLF for a carriage return followed by a line feed.
  • Type: string
  • Default value: LF
  • Location: System Property [sys_properties] table
glide.custom.ip.authenticate.allow
Comma-separated list or dash-separated range of IP addresses that are allowed access to view the stats.do, threads.do, and replication.do pages.
  • Type: string
  • Default value: none
  • Location: Add the property to the System Property [sys_properties] table.
glide.db.audit.ignore.delete
Specifies the tables where the sys_audit_delete file is not updated when records are deleted.
  • Type: string — comma-separated list of tables
  • Location: System Property [sys_properties] table
glide.db.clone.allow_clone_target
Enables (true) or disables (false) use of a non-production instance as the target for a system clone.
  • Type: true | false
  • Default value: false for production instances, true for non-production instances
  • Location: System Property [sys_properties] table
glide.db.impex.XMLLoader.max.file.size.mb
Controls the maximum file size allowed when importing an XML file, in megabytes. Attempting to import an XML file larger than this limit results in an error.
Warning: Use caution when modifying this property. Uploading a large XML file may impact performance and can cause an instance outage.
  • Type: integer
  • Default value: 100
  • Location: System Properties > Import Export
glide.db.large.threshold
Sets the number of rows above which a table is considered large and uses a different method of querying for results. When this property is absent, the instance uses the default query method.
  • Type: integer
  • Default value: none
  • Location: Add the property to the System Property [sys_properties] table.
glide.db.loguser
Displays (true) or suppresses (false) the display of database errors (such as Unique Key violation detected by database (Duplicate entry 'ABC' for key 'name') to user.) to logged in user.
  • Type: true | false
  • Default value: none
  • Location: Add the property to the System Property [sys_properties] table.
glide.db.max.aggregate.size
Sets the maximum number of groups that a grouped report or list renders. Larger values may affect system performance.
  • Type: string
  • Default value: 100
  • Location: Add the property to the System Property [sys_properties] table.
glide.db.max_view_records
Sets the maximum number of records returned when running a GlideRecord query in a script. Values larger than the default are not recommended as they may cause queries to consume excessive memory on the application server and can, in extreme cases, cause a system outage. This property does not control the maximum number of records that appear in a list, report, or exported file.
  • Type: integer
  • Default value: 10000
  • Location: Add the property to the System Property [sys_properties] table.
glide.db.table.update_inactive_choices_enabled
Specifies whether choice table selections marked as inactive (sys_choice inactive attribute = true) should be loaded into client databases when applications are installed.
  • Type: integer
  • Default value: true
  • Location: System Property [sys_properties] table
glide.discovery.application_mapping
Enables (true) or disables (false) the Application Dependency Mapping (ADM) feature.
  • Type: string
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.discovery.log_message_chars
Specifies the maximum length a log message can be before ServiceNow creates a preview for it in the list view. When a log message is longer than this value, ServiceNow creates a preview of the message with an ellipsis at the end of the message to indicate that there is content that is not shown. The preview size prevents any one list row from taking up the entire screen.
  • Type: integer
  • Default value: 200 (characters)
  • Location: Discovery Definition > Properties
glide.discovery.use_cmdb_identifiers
Controls whether Discovery uses the CMDB Identification and Reconciliation Framework (introduced with the Geneva release) or the legacy identifiers from previous releases.
  • Type: true | false
  • Default value: true
  • Location: Discovery Definition > Properties
glide.domain.notify_change
Displays a notification message telling the user that the domain picker automatically changed.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.domain.notify_record_change
Displays a notification message telling the user that the domain picker automatically changed because the record that the user is viewing changed the domain of the user.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ecmdb.all_relationship_role
An example value is: itil,asset,configuration.
  • Type: string
  • Default value: none
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.append.timezone
Specifies whether to append the time zone to all dates and times in outbound emails.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
glide.email.forward_subject_prefix
Specifies the comma-separated list of prefixes in the subject line that identify a forwarded email.
  • Type: string
  • Default value: fw:,fwd:
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.journal.lines
Specifies the number of entries from a journal field (such as Additional comments and Work notes) included in email notifications. A value of -1 includes all journal entries.
  • Type: integer
  • Default value: 3
  • Location: System Properties > Email
glide.email.mail_to
Specifies the email address to send notifications that use the ${mailto:} variable.
  • Type: string
  • Default value: value of glide.email.user property
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.name_split
Delimiter between the first and last name in an email address to identify users from incoming emails. For example, a delimiter of "." in the email address john.smith@company.com tells the system to look for a user record for John Smith.
  • Type: string
  • Default value: period (.)
  • Location: System Properties > Email
glide.email.notification.save_when_no_recipients
Controls whether a notification-generated sys_mail record is saved even if there are no recipients. Used in conjunction with other notification recipient logging properties, this property enables troubleshooting problems with notifications.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.override.url
Sets the URL to use in emailed links in place of the instance URL. The URL should end with nav_to.do. An example value is: https://servicenow.customerdomain.com/production/nav_to.do.
  • Type: string
  • Default value: Instance URL
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.read.active
Enables (true) or disables (false) the inbound mail server.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
glide.email.reply_subject_prefix
Specifies the comma-separated list of prefixes in the subject line that identify an email reply.
  • Type: string
  • Default value: re:aw:,r:
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.server
Specifies the URL of the outgoing SMTP mail server. Also used as incoming (POP) mail server if one is not specified. This server must be accessible from the ServiceNow domain. SMTP requires port 25 unless you specify another port with glide.smtp.port. Leave this value blank to disable email.
  • Type: string
  • Default value: relay
  • Location: System Properties > Email
glide.email.smtp.active
Enables (true) or disables (false) the outgoing mail server.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
glide.email.smtp.max_recipients
Specifies the maximum number of recipients the instance can list in the To: line for a single email notification. Notifications that would exceed this limit instead create duplicate email notifications addressed to a subset of the recipient list. Each email notification has the same maximum number of recipients.
  • Type: integer
  • Default value: 100
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.smtp.max_send
Specifies how many emails to send through each new SMTP connection. The instance establishes a new SMTP connection if there are more emails to send than the specified value.
  • Type: integer
  • Default value: 100
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.test.user
Specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes.
  • Type: string
  • Default value: none
  • Location: System Properties > Email
glide.email.text_plain.strip_xhtml
Indicates whether both outbound and inbound emails that are shown in comments convert the XML to plain text (true) or preserve the XML (false).
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.email.user
Specifies the email address to use for SMTP authentication. The string before the @ (such as helpdesk) is used as the incoming (POP) if no account name is specified.
  • Type: string
  • Default value: <yourinstance>@service-now.com
  • Location: System Properties > Email
glide.email.username
Specifies the display name for the email address you use for SMTP mail.
  • Type: string
  • Default value: IT Service Desk
  • Location: System Properties > Email
glide.email.user_password
Specifies the password for the outgoing SMTP mail server. Also used as the incoming mail server password if one is not specified.
  • Type: string
  • Default value: encrypted password
  • Location: System Properties > Email
glide.email.watermark.visible
Indicates whether the watermark in email notifications is visible (true) or is wrapped in a hidden div tag (false).
Note: Email clients that use the plain text version of the email show the watermark.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.email_client.show_sms_option
Specifies whether a check box appears in the email client for sending the message to the user's SMS device. If no SMS device exists, the email client sends the message to the primary email device.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.entry.loggedin.page_ess
Specified the page that an ESS user, who by definition has no roles, is redirected to when the user logs in.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.excel.max_cells
Sets the maximum number of cells in an Excel export.
  • Type: integer
  • Default value: 500000
  • Location: Add the property to the System Property [sys_properties] table.
glide.excel.use_user_date_format
Specifies whether Excel exports use the date/time format specified in a user's profile (true). If false, exports the instance date/time format defined by the glide.sys.date_format property.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.export.csv.charset
Specifies the character set used to export CSV files. See Supported Character Encodings for a list of supported character encoding options.
  • Type: string
  • Default value: windows-1252
  • Location: Add the property to the System Property [sys_properties] table.
glide.export.csv.raw.value
When true, raw database values are exported instead of the display values when you export to CSV. When false, display values are exported.
  • Type: true | false
  • Default value: false
  • Location: System Properties > Import Export
glide.export.escape_formulas
When true, string values that start with the characters +, -, =, or @ are prepended with a single apostrophe when you export to CSV, XLS, or XLSX files.
  • Type: true | false
  • Default value: true for new instances starting with Istanbul
  • Location: System Property [sys_properties] table for new instances starting with Istanbul. For upgraded instances, Add the property to the System Property [sys_properties] table.
glide.export.excel.wrap_cells
When true, values in cells in exported Excel files are wrapped automatically. When false, the width of exported Excel columns is resized to fit 256 characters and values are not wrapped.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.export.force_ui_list_behavior
When true, journal fields such as worknotes and comments are not included when you export records. When false, these fields are included.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.glidesoap.proxy_host
Specifies the proxy server hostname or IP address for SOAP clients.
  • Type: string
  • Default value: value of glide.http.proxy_host
  • Location: System Property [sys_properties] table
glide.glidesoap.proxy_port
Specifies the port number for the proxy server for SOAP clients.
  • Type: string
  • Default value: value of glide.http.proxy_port
  • Location: System Property [sys_properties] table
glide.guest.session_timeout
Sets the session timeout for a guest session, in minutes.
Note: This setting decouples a guest session timeout from the glide.ui.session_timeout. Any changes to the glide.ui.session_timeout property do not affect a guest session timeout.
  • Type: integer
  • Default value: 30
  • Location: System Property [sys_properties] table
glide.help.default.page
Sets the overall help URL for the system if you are using context-sensitive help. This URL is used when there is not any context-sensitive help available for the form, list, or record.
  • Type: string
  • Default value: http://wiki.servicenow.com/
  • Location: System Property [sys_properties] table
glide.history.max_entries
Sets the number of characters to display as a preview of journal input fields.
  • Type: integer
  • Default value: 250
  • Location: System Property [sys_properties] table
glide.home.page
Specifies which page to load when a user selects a homepage from the banner.
  • Type: string
  • Default value: home_splash.do?sysparm_direct=true
  • Location: System Property [sys_properties] table
glide.home.refresh_disabled
Enables (true) or disables (false) homepage refresh.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.home.refresh_intervals
Comma-separated list of refresh intervals available on homepages.
  • Type: string
  • Default value: 300,900,1800,3600
  • Location: Add the property to the System Property [sys_properties] table.
glide.html.escape_script
Enables (true) or disables (false) JavaScript tags in HTML fields.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.html.sanitize_all_fields
Specifies whether all HTML fields are sanitized to remove unwanted code.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.http.connection_timeout
Specifies the maximum number of milliseconds an outbound HTTP request (such as Web Services) waits to establish a connection.
  • Type: integer
  • Default value: 10000 (10 seconds)
  • Location: System Property [sys_properties] table
glide.http.outbound.max_timeout
Specifies the number of seconds that RESTMessageV2 and SOAPMessageV2 APIs wait for a response from a synchronous call. The maximum value is 30 seconds.

To define a timeout longer than 30 seconds, set the glide.http.outbound.max_timeout.enabled system property to false and use the waitForResponse() method to set the timeout. For examples, see Asynchronous RESTMessageV2 example and Asynchronous SOAPMessageV2 example. If glide.http.outbound.max_timeout.enabled is set to true and a value is passed in the waitForResponse() method, the system uses the smallest value from either the waitForResponse() method or the glide.http.outbound.max_timeout system property.

  • Type: integer
  • Default value: 30
  • Location: Add the property to the System Property [sys_properties] table.
glide.http.outbound.max_timeout.enabled
Enables setting a timeout in the glide.http.outbound.max_timeout system property.

To define a timeout longer than 30 seconds, set the glide.http.outbound.max_timeout.enabled system property to false and use the waitForResponse() method to set the timeout. For examples, see Asynchronous RESTMessageV2 example and Asynchronous SOAPMessageV2 example. If glide.http.outbound.max_timeout.enabled is set to true and a value is passed in the waitForResponse() method, the system uses the smallest value from either the waitForResponse() method or the glide.http.outbound.max_timeout system property.

  • Type: boolean
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.http.proxy_bypass_list
Specifies the semicolon-separated list of addresses that bypass the proxy server. Use an asterisk (*) as a wildcard character to specify all or part of an address.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_host
Specifies the proxy server hostname or IP address.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_ntdomain
Specifies the domain used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_nthost
Specifies the hostname used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_ntpassword
Specifies the password used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_ntusername
Specifies the username used to authenticate the proxy server with NTLM authentication.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_port
Specifies the port number for the proxy server.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_password
Specifies the password used to authenticate the proxy server.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.proxy_username
Specifies the username used to authenticate the proxy server.
  • Type: string
  • Default value: none
  • Location: System Property [sys_properties] table
glide.http.timeout
(Web Service Consumer Plugin) Specifies the maximum number of milliseconds to wait before an outbound transaction times out.
  • Type: integer
  • Default value: 175000 (175 seconds)
  • Location: Add the property to the System Property [sys_properties] table.
glide.i18n.force_index
Enables (true) or disables (false) indexing all translated fields, regardless of the value of the table attribute text_index_translations.
  • Type: true | false
  • Default value: true
glide.identification_engine.skip_duplicates
Controls how identification processes a small set of duplicate CIs.
  • When true: If the number of duplicate CIs is less than the threshold specified by glide.identification_engine.skip_duplicates.threshold, then one of the duplicate CIs is picked as a match and gets updated. The rest of the duplicate CIs are tagged as duplicates.
  • When false: Matching a CI fails, and an error is logged.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.identification_engine.skip_duplicates.threshold
Maximum number of CIs that can be in a set of duplicate CIs to allow identification to process the duplicate CIs according to the setting of glide.identification_engine.skip_duplicates.

If the number of duplicate CIs exceeds the threshold, then identification processes the duplicate CIs as if glide.identification_engine.skip_duplicates is set to false, regardless of what it is set to.

  • Type: integer
  • Default value: 5
  • Location: Add the property to the System Property [sys_properties] table.
glide.image_provider.security_enabled
Controls the security settings for images. If true, images are visible only to authenticated and authorized users. If false, images are visible to anyone with a URL to the attachment.
  • Type: true | false
  • Default value:
    • New/zbooted instances: property is present and set to true
    • Upgraded instances: false if property is not present, unchanged if property is present
  • Location: Add the property to the System Property [sys_properties] table.
glide.imap.secure
Enables (true) or disables (false) SSL encryption for connections to the IMAP server.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.imap.secure_port
Specifies the communications port for IMAP secure connections.
  • Type: string
  • Default value: 995
  • Location: Add the property to the System Property [sys_properties] table.
glide.imap.tls
Enables (true) or disables (false) starting the IMAP server in Transport Layer Security (TLS) mode.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.import.debug
Enables (true) or disables (false) debug logging for all import processes.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.import.error_message.generic
When true, failed imports display a generic error instead of a verbose SQL message. Enabling this property is highly recommended.
  • Type: true | false
  • Default value: true for new instances starting with Istanbul, false for upgraded instances
  • Location: System Property [sys_properties] table
glide.import.sftp.debug
Enables additional debug logging for SFTP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.import.scp.debug
Enables additional debug logging for SCP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.import_set.preserve.leading.spaces
Specifies whether the import process preserves leading spaces in Excel data cells. When false, the import process removes leading spaces from Excel data cells. When true, the import process preserves leading spaces.
Note: The import process always removes trailing spaces from Excel data cells.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.import_set_row.dynamically_add_fields
Specifies whether an import set can add new columns to the staging table (true) or not (false). Instances that contain large numbers of import sets can sometimes become unresponsive when an import adds a column because the instance must alter every row in the staging table. Sometimes the database alter table action causes an outage. Setting this property to false prevents an import set from adding columns to the staging table and produces a log message. As a workaround, administrators can manually add a column to the staging table by creating a new dictionary entry and then reimporting the import set.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ir.query_method
Sets the query method for global text search. Only the Simple query method is supported.
  • Type: choice list
  • Default value: simple
  • Location: System Properties > Global Text Search
glide.integration.session_timeout
Length of time, in minutes, that an inactive integration session is maintained before the session times out.
  • Type: integer
  • Default value: 1
  • Location: Add the property to the System Property [sys_properties] table.
glide.invalid_query.returns_no_rows
Controls how invalid GlideRecord queries are handled. When this property is true, invalid queries always return no rows. When this property is false (default), if a query is incorrect, such as by including an invalid field name, the invalid part of the query condition is ignored and results are based on the valid part of the query.

To override this logic at the session level, execute gs.getSession().setStrictQuery(false). To restore strict query, execute gs.getSession().setStrictQuery(true). To use this property, change the line gr.addQuery('table', arguments.length == 1 ? record.getRecordClassName() : tableName); in the Workflow script include to gr.addQuery('table', (tableName) ? tableName : record.getRecordClassName() );.

  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.itil.assign.number.on.insert
Controls whether a task number is generated and assigned on load (Create New) or when the task is submitted. This feature helps prevent unused task numbers.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.jdbcprobeloader.retry
Sets the number of times a JDBC probe attempts to connect to a JDBC data source.
  • Type: integer
  • Default value: 60
  • Location: Add the property to the System Property [sys_properties] table.
glide.jdbcprobeloader.retry_millis
Sets the number of milliseconds a JDBC probe waits between retry attempts to a JDBC data source.
  • Type: integer
  • Default value: 5000
  • Location: Add the property to the System Property [sys_properties] table.
glide.knowman.search.apply_role_based_security
If true, honors read access of knowledge bases or articles specified for roles. If false, enables specified user criteria to override read access specified for roles.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.knowman.search_character_limit
Minimum number of characters required for knowledge search. Search terms with fewer than this number of characters return no results.
  • Type: integer
  • Default value: 3
  • Location: Add the property to the System Property [sys_properties] table.
glide.knowman.search.default_language
(Knowledge Management Internationalization Plugin v2) Default language for knowledge articles. If empty, defaults to the language of the logged-in user.
  • Type: string
  • Default value: empty
  • Location: System Property [sys_properties] table
glide.knowman.show_language_option
(Knowledge Management Internationalization Plugin v2) Specifies whether the Language box appears (true) or is hidden (false) on articles with multiple translations.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.knowman.show_language_option.roles
(Knowledge Management Internationalization Plugin v2) Comma-separated list of roles that can see the Language box on articles with multiple translations.
  • Type: string
  • Default value: none
  • Location: Add the property to the System Property [sys_properties] table.
glide.knowman.show_links
Specifies whether the Link line appears (true) or is hidden (false) in a knowledge article.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ldap.allow_empty_group
Specifies whether all members can be removed from an Active Directory security group (true) or not (false).
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ldap.binary_attributes
Comma-separated list of LDAP attributes that should be converted from binary format to encoded64 strings. If you set this property, only the values listed are converted. The most common attributes are objectSID and objectGUID. These converted values are unique and can be used as the coalesce field on the LDAP import mapping. If this property is blank, ServiceNow tries to map these binary attributes without the conversion and they are not guaranteed to be unique since they are not properly converted to string values.
  • Type: string
  • Default value: objectsid,objectguid
  • Location: System Property [sys_properties] table
glide.ldap.paging
Enables (true) or disables (false) LDAP paging query support. LDAP paging is a more efficient LDAP querying method for environments with more than 1000 users.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.legacy.excel.export
Enables (true) or disables (false) exporting to XLS format when exporting to an Excel file. By default, only XLSX export is enabled. This property does not affect the Excel web service. When true, this property also allows users to select XLS or XLSX as the Easy Import template format.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.list.filter_max_length
Sets a maximum character limit for the condition builder query.
  • Type: integer
  • Default value: 0
  • Location: Add the property to the System Property [sys_properties] table.
glide.live_feed.company_feed_exclude_groups
Controls whether messages posted to a public group appear (true) or are omitted (false) on the Company Feed.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.live_services
(Chat plugin) Enables (true) or disables (false) Live Services, such as chat support.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.login.no_blank_password
Prevents (true) or allows (false) logins from users with blank passwords. Often, importing lists of users creates many users with blank passwords. By default, this property is set to true on production instances.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.login.home
Sets the default homepage that users see after login. If blank, the last page visited is used. The format is <page>.do.
  • Type: string
  • Default value: home.do
  • Location: System Property [sys_properties] table
glide.max_journal_list_size
Sets the maximum size, in megabytes, of journal input fields.
  • Type: integer
  • Default value: 10
  • Location: Add the property to the System Property [sys_properties] table.
glide.notification.recipient.include_logging
Master switch to enable/disable logging all reasons a recipient was included. If false, no include logging is performed.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.notification.recipient.exclude_logging
Master switch to enable/disable logging all reasons a recipient was excluded. If false, no exclude logging is performed.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.notification.recipient.exclude_logging.device_inactive
Logs recipients who are excluded because their chosen notification device record is marked as inactive.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.exclude_logging.device_schedule
Logs recipients who are excluded because the chosen notification device record’s schedule field excludes it.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.exclude_logging.event_creator
Logs recipients who are excluded because they initiated the notification event, such as updating an incident record, and the Send to Event Creator check box is cleared on the notification record.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.exclude_logging.invalid_email
Logs recipients who are excluded because the email address for that user is invalid, for example the @ is missing, or empty.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.exclude_logging.user_calendar_integration_disabled
Logs recipients of calendar invitations who are excluded because the Calendar Integration field is set to None on the user record.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.exclude_logging.user_inactive
Logs recipients who are excluded because the Active check box is cleared on the user record.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.exclude_logging.user_notification_disabled
Logs recipients who are excluded because the Notification field is set to Disabled on the user record.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging
Enables (true) or disables (false) logging all reasons that a recipient was included. This property is a master switch. If true, the subsequent properties dealing with the inclusion of logging are enabled. If false, none of the subsequent properties relating to the inclusion of logging are enabled.
  • Type: true | false
glide.notification.recipient.include_logging.delegate
Logs recipients who are included because they are delegates of another user.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging.event_parm
Logs recipients who are included because they are in the parm1 or parm2 fields of the event record.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging.recipient_fields
Logs recipients who are included via a notification target record, such as an incident record, specified in the Users/Groups in Field field for the notification record. The recipient_fields are fields in the target record that contain a recipient to add. For example, if the record that triggered the notification is an incident, and the assigned_to field for the incident is listed in recipient_fields, that user is included as a recipient.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging.recipient_groups.group_email
Logs recipients who are included in a group email for any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging.recipient_groups.manager
Logs recipients who are included because they manage any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging.recipient_groups.membership
Logs recipients who are included via membership in any group provided in the notification record recipient_groups or the event parm1 or parm2 field.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging.recipient_users
Logs recipients who are included via notification record’s Users field (recipient_users).
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.notification.recipient.include_logging.subscription
Logs recipients because they are subscribed via User Notification Preferences.
  • Type: true | false
  • Default value: true
You must enable the glide.notification.recipient.exclude_logging property in the System Properties > Email to be able to modify this property.
glide.pdf_export_from_form_list.show_report_attrs
Enables (true) or disables (false) displaying the PDF page header for all PDFs generated from a list.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.pdf.max_rows
Sets the maximum number of rows in an exported PDF file.
  • Type: integer
  • Default value: 1000
  • Location: Add the property to the System Property [sys_properties] table.
glide.pdf.font.size
Sets the font size for exported PDF files.
  • Type: integer
  • Default value: 8
  • Location: Add the property to the System Property [sys_properties] table.
glide.pg.any_rejection_rejects
Controls the default process guide rejection handling. If true, the first rejection rejects the entity. If false, all users must reject the approval.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.phone_number_e164.allow_national_entry
Specifies whether users can enter phone numbers in the local format or whether they must enter phone numbers in international format. When true, users can enter phone numbers in the local format listed in the territory selector. When false, users must enter phone numbers in the international format listed in the territory selector.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.phone_number_e164.display_national
Specifies how a Phone Number (E164) field displays phone numbers. When set to true or form, a Phone Number (E164) field displays phone numbers in a local format on forms but as an international format on lists. When set to all, a Phone Number (E164) field always displays phone numbers in a local format. When set to user, a Phone Number (E164) field only displays phone numbers in a local format when the phone number matches the locale setting of the current user.
  • Type: string
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.phone_number_e164.display_territory_selector
Specifies whether to display the territory selector. Hiding the territory selector restricts users to entering only local or national phone numbers.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.phone_number_e164.display_territory_text
Specifies when a Phone Number (E164) field displays a territory label. When set to all, a Phone Number (E164) always displays the territory label. When set to national, a Phone Number (E164) displays the territory label only if the phone number is in local format. When set to read-only, a Phone Number (E164) displays the territory label in read-only mode regardless of whether the number is in local or global format. When set to read-only-national, a Phone Number (E164) displays the territory label in read-only mode only if the number is in local format. When set to list, a Phone Number (E164) displays the territory label in a list. When set to list-national, a Phone Number (E164) displays territory label in a list if the number is in national format. When set to none, a Phone Number (E164) does not display the territory label.
  • Type: string
  • Default value: read-only
  • Location: Add the property to the System Property [sys_properties] table.
glide.phone_number_e164.display_users_idd
Specifies whether to display the international direct dialing prefix between the territory selector and the input box on forms.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.phone_number_e164.strict
Specifies whether all phone number fields must match the display format of the field's select territory. When true, the phone number input box displays a red line underneath phone numbers that do not match the territory format listed in the territory selector. Users cannot save an invalid phone number. When false, the phone number input box displays a green line underneath phone numbers that do not match the territory format listed in the territory selector. Users can save an invalid phone number, and the territory selector offers the option to select an Other / Unknown territory format.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.pop3.ignore_headers
Specifies the comma-separated list of email headers that cause the instance to ignore an email message. Use the format name:value to specify email header types and values. You can use a wildcard (*) for the subtype. For example, "Content-Type:multipart/*; report-type=delivery-status;" ignores emails containing a type of multipart and a parameter of report-type=delivery-status. For syntax specifications, see http://www.w3.org/Protocols/rfc1341/4_Content-Type.html.
  • Type: string
  • Default value: Auto-Submitted:auto-replied,X-FC-MachineGenerated:true,Content-Type:multipart/report; report-type=delivery-status;
  • Location: System Properties > Email
glide.pop3.ignore_senders
Specifies the comma-separated list of senders that cause the instance to ignore an email message. Enter only the name before the at (@) sign.
  • Type: string
  • Default value: mailer-daemon,postmaster
  • Location: System Properties > Email
glide.pop3.ignore_subjects
Specifies the comma-separated list of strings that cause the instance to ignore an email message if they are present at the start of a subject line. Values are case-insensitive.
  • Type: string
  • Default value: out of office autoreply, undeliverable:, delivery failure:,returned mail:,autoreply
  • Location: System Properties > Email
glide.pop3.parse_end
[Legacy] Text indicating the end of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body.
  • Type: string
  • Default value: none
  • Location: System Properties > Email
glide.pop3.parse_start
[Legacy] Text indicating the beginning of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body.
  • Type: string
  • Default value: none
  • Location: System Properties > Email
glide.pop3.password
Password for the POP3 server. Contact your mail server administrator for the value.
  • Type: string
  • Default value: same encrypted password in glide.email.user_password
  • Location: System Properties > Email
glide.pop3.process_locked_out
Enables (true) or disables (false) the ability for locked out users to trigger inbound actions.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.pop3.reply_separators
Comma-separated list of separators that cause the instance to disregard everything below the text string in the message body. This list is case-sensitive.
  • Type: string
  • Default value: \n\n-----Original Message-----,\n\n _____ \n\nFrom:
  • Location: System Properties > Email
glide.pop3.secure
Controls whether the instance connects to the incoming POP mail server using SSL encryption.
  • Type: true | false
  • Default value: false
  • Location: System Properties > Email
glide.pop3.server
Specifies the URL of the incoming POP mail server.
  • Type: string
  • Default value: value of glide.email.server
  • Location: System Properties > Email
glide.pop3.user
Incoming mail account name for the POP3 server.
  • Type: string
  • Default value: <yourinstance>
  • Location: System Properties > Email
glide.pop3readerjob.create_caller
Controls the behavior when an instance receives an email from an email address not associated with a user record. If true, the instance creates a new user record for the email address and places that new user in the Caller field of any created tickets. If false, the instance associates the new ticket to the Guest user record.
  • Type: true | false
  • Default value: false
  • Location: System Properties > Email
glide.processor.json.row_limit
Specifies the maximum number of rows a JSON query returns.
  • Type: integer
  • Default value: 250
  • Location: Add the property to the System Property [sys_properties] table.
glide.product.description
The value of this property is displayed as text in the banner next to the company logo.
  • Type: string
  • Default value: Service Management
  • Location: System Properties > Basic Configuration UI16
glide.product.help_url
glide.product.help_show
Controls whether the help icon, help.gifx, appears in (true) or is omitted from (false) the welcome banner.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.product.image.light
The Banner image displayed for UI16 Interface.
  • Type: uploaded image
  • Default value: none
  • Location: System Properties > Basic Configuration UI16
glide.product.icon
Stores the favicon image displayed in bookmarks, tabs, and the browser address bar.
  • Type: image
  • Default value: favicon.ico?v=4
  • Location: System Properties > System
glide.product.name
Specifies text to use in place of Service-now.com in the browser top title bar (and in browser tabs). This text is duplicated in the banner to the right of the logo unless you add display: none; to the end of the value field within the glide.product.name.style property.
Glide Product Name
  • Type: string
  • Default value: ServiceNow
  • Location: System Property [sys_properties] table
glide.product.name.style
Specifies the CSS properties used to display the glide.product.name text in the banner to the right of the logo. To not display the text, add display: none; to the end of the value field in this property.
  • Type: string
  • Default value: padding-bottom: 0px; padding-top: 0px;
  • Location: System Property [sys_properties] table
glide.quota.manager.debug
Controls whether to display (true) or hide (false) additional information related to the Quota Manager, such as running transactions, canceled transactions, and which quotas are matched to transactions.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.quota.manager.heartbeat
Sets the number of seconds between the start of each Quota Manager heartbeat. This value determines how often the Quota Manager checks for transactions exceeding a quota and how often the Quota Manager writes status in the log file.
  • Type: integer
  • Default value: 1
  • Location: Add the property to the System Property [sys_properties] table.
glide.quota.manager.minimum_transaction_time
Sets the minimum number of seconds that a transaction must run before the Quota Manager matches it to a transaction quota. ServiceNow recommends setting this value to at least 1 second because smaller values decrease performance and because transactions shorter than 1 second are probably not worth canceling. For optimal performance, set this value to the value of your most restrictive quota. For example, if your most restrictive quota cancels transactions longer than 1 minute, set the minimum transaction time to 60 seconds.
  • Type: integer
  • Default value: 1
  • Location: Add the property to the System Property [sys_properties] table.
glide.reconciliation.override.null
Flag for allowing or disallowing the update of an empty field by a lower priority data source.
  • Type: true | false
  • Default value: true
  • Location: System Properties [sys_properties] table
glide.remote_glide_record.max_count
Control the maximum number of records that the GlideRecord query method returns when using the SOAP web service. The instance primarily uses this property to control the records returned when using a Perl API GlideRecord query.
Warning: If you set this property to a large value, such as 10000, socket timeout errors might occur with MID Servers. Keep the value of this property less than 1000.
  • Type: integer
  • Default value: 250
  • Location: Add the property to the System Property [sys_properties] table.
glide.report.calendar.max_more_events_per_day
Defines the maximum number of calendar events that can appear in the + <number> popup for:
  • A calendar day when calendar is in month or year view
  • The top 'full day' section of a calendar day when a calendar is in day or week view
When this number is exceeded, a + many link appears, which opens a list of events instead of a popup. For more information about the maximum number of events that can be displayed in a calendar day, see system property glide.report.calendar.max_events_displayed_per_cell.
  • Type: integer
  • Default value: 30
  • Location: Add the property to the System Property [sys_properties] table.
glide.report.calendar.max_events_displayed_per_cell
Defines the maximum number of events that can appear in calendar report for:
  • A calendar day when calendar is in month or year view
  • The top 'full day' section of a calendar day when a calendar is in day or week view
Events that exceed this value are visible via a link in the calendar cell. See glide.report.calendar.max_more_events_per_day for more information.
  • Type: integer
  • Default value: 3
  • Location: Add the property to the System Property [sys_properties] table.
glide.report.new_calendar
Enables (true) or disables (false) new calendar reports. Internet Explorer 7 and 8 do not support new calendars. If you open a calendar report in one of these browsers, the old version of calendar reports is always used.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the system Property [sys_properties] table.
glide.report_home.group_report.show_usr_grp
Enables (true) or disables (false) the Reporting preferences link in the user profile.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.required.attribute.enabled
Flag for enforcing required attributes (cannot be null) during identification and reconciliation.
  • Type: true | false
  • Default value: true
  • Location: System Properties [sys_properties] table.
glide.rest.apis.disabled
Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API. If neither this property nor glide.rest.apis.enabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you disable specific APIs without explicitly enabling any APIs, all REST APIs except the disabled APIs are available.
  • Type: string
  • Default value: all REST APIs are enabled by default
  • Location: Add the property to the System Property [sys_properties] table.
glide.rest.apis.enabled
Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API. If neither this property nor glide.rest.apis.disabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you enable specific APIs, only those APIs are available.
  • Type: string
  • Default value: all REST APIs are enabled by default
  • Location: Add the property to the System Property [sys_properties] table.
glide.rest.choice.allow_non_existing_value
Enables passing non-existing values to a choice field.
  • Type: true | false
  • Default value: false

    If true, the choice field is set to a passed value, even if the passed value does not exist in the choice field.

  • Location: Add the property to the System Property [sys_properties] table.
glide.rest.debug
Logs all stages of REST processing, including processing times.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.rollback.version
Controls whether rollback behavior is used (true) or not (false).
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.rss.max_rows
Controls the maximum number of records returned by the RSS Feed Generator.
  • Type: integer
  • Default value: 1000
  • Location: Add the property to the System Property [sys_properties] table.
glide.sc.reset_cascade
If true, forces variable cascading when navigating between pages in an order guide.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.schedules.repeat_nth
Controls how a schedule entry with Repeats set to Monthly and Monthly Type set to Day of the Week is defined. Choices are Week or Day. The Week option is defined as choosing a day of the month in the nth week selects the nth day of the month. The Day option is defined as choosing the nth day of the month selects the nth day of the month.
  • Type: choice list
  • Default value: day
  • Location: System Property [sys_properties] table
glide.schedules.fifth
Controls how a schedule entry that selects the fifth occurrence of a day in month behaves in a month containing only four occurrences of the day. Choices are Last, Next, and Strict. The Last option selects the last (fourth) occurrence of the day. The Next option selects the first day of the next month. The Strict option skips the day completely. This property is only valid when the glide.schedules.repeat_nth property is set to Day.
  • Type: choice list
  • Default value: last
  • Location: System Property [sys_properties] table
glide.script.ccsi.ispublic
Provides privacy control over client-callable script includes that are accessed by public pages. If false, all client-callable script includes are private.
  • Type: true | false
  • Default value: false
  • Location: add to the System Property [sys_properties] table
glide.script.log_level
Controls the behavior of gs.log. Set this property to none to disable Glide script logging, or to print to save log data to the file system instead of the database. Use the default value all to save all Glide script logs to the database.
  • Type: string
  • Default value: all
  • Location: Add the property to the System Property [sys_properties] table.
glide.script_processor.admin
Specifies the user role necessary to access the Scripts - Background module. To require administrators to elevate privileges to access the module, set the value to security_admin.
  • Type: string
  • Default value: admin
  • Location: Add the property to the System Property [sys_properties] table.
glide.secondary.query.sysid
Controls whether a secondary sort using sys_id as a sort key is automatically applied when sorting requested database records on a list. This property is useful when sorting records that have multiple records found for a single value of the primary sort key. Use this property to ensure that the Next / Previous buttons on forms display the proper record. If false, there is no secondary sort, therefore records with the same primary sort value are returned as they are found in the database, and may be inconsistent.
Note: Setting this property to true may impact the load and sort processes.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.security.auto.resubmit.ajax
Automatically resubmits timed-out Ajax requests.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.security.checkacl.before.setvalue
Controls how the high security setting glide.security.strict.updates processes ACLs. When true, the instance checks ACL rules for all columns before applying any updates to a row. When false, the instance applies ACL rules as each column is processed in alphabetical order. This behavior may result in one update preventing another update from occurring. For example, suppose that you create a custom ACL rule to prevent updates after a record is closed. If you attempt to close an incident and also add information to a custom resolution code field in the same update, the close action is applied first because it is controlled by the [incident.state] column and the custom field by the [incident.u_resolution_code] column. After the instance applies the close action, the custom ACL rule prevents further write updates to the row.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.security.csrf.handle.ajax.timeout
Handles errors for timed out Ajax requests.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.security.csrf.strict.validation.mode
Enforces strict validation on CSRF tokens so that users cannot resubmit a request if the CSRF token does not match.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.security.diag_txns_acl
Controls who can view the stats.do, threads.do, and replication.do pages. If true, only administrators or users from a known IP address are allowed to view the pages. If false, all users have access to the pages.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.security.disable_ui_pages_sysparm_client_script
The system does not validate client scripts that are passed in URL parameters in UI pages. If you use URL parameters to load client scripts, you can add and disable this system property. Use this property only while you change the implementation to no longer depend on clients being passed in by URL parameters. Do not keep the system property disabled.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.security.mime_type.aliasset
Creates customized mime type alias sets. For example, image/png=image/x-png.
  • Type: string
  • Location: Add the property to the System Property [sys_properties] table.
glide.security.granular.create
Requires users to have write access on all individual fields on a table before they can create a record in that table.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.security.file.mime_type.validation
Enables (true) or disables (false) MIME type validation for file attachments.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.security.strict_elevate_privilege
Forces all elevated roles to be treated equally for users with the administrator role. When enabled (true), administrators must explicitly, manually elevate themselves to any roles that are marked as elevated. When disabled (false), administrators need only to manually elevate to the security_admin role. Other roles are automatically granted to administrators.
  • Type: true | false
  • Default value: true for new instances, false for upgraded instances
  • Location: For new instances, this property is available on the System Property [sys_properties] table. For upgrades, Add the property to the System Property [sys_properties] table.
glide.set_x_frame_options
Enables (true) or disables (false) the X-Frame-Options response header to SAMEORIGIN for all UI pages. The X-Frame-Options HTTP response header can be used to indicate whether a browser should be allowed to render a page in a <frame> or <iframe>. Set this property to true to avoid clickjacking attacks, by ensuring that CMS content cannot be embedded into other sites.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.short_poll_delay
(Chat plugin) Sets the short polling delay, in milliseconds, for XMPP requests. Polling is the method by which the browser gets information from the server to send instant messages in chat.
  • Type: integer
  • Default value: 1000 (1 second)
  • Location: Social IT > Chat Administration > Properties
glide.shortened_journal_length
Sets the number of characters to display as a preview of journal input fields.
  • Type: integer
  • Default value: 512000
  • Location: Add the property to the System Property [sys_properties] table.
glide.smtp.auth
Specifies whether to authenticate the outgoing SMTP mail server with the credentials provided in the user name (glide.email.user) and password (glide.email.user_password) properties.
  • Type: true | false
  • Default value: false
  • Location: System Properties > Email
glide.smtp.dateformat
Specifies the date format to use for outgoing email notifications
  • Type: string
  • Default value: date format listed in the user record of the email sender [sys_user.date_format].
  • Location: Add the property to the System Property [sys_properties] table.
glide.smtp.default_retry
Enables (true) or disables (false) resending email when an unknown SMTP error code is encountered. The instance recognizes only the SMTP error codes defined in the glide.smtp.defer_retry_ids property.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Email
glide.smtp.defer_retry_ids
Specifies the comma-separated list of SMTP error codes that force the instance to resend email.
  • Type: string
  • Default value: 421,450,451,452
  • Location: System Properties > Email
glide.smtp.encryption
Specifies how to encrypt communications with the SMTP server.
  • Type: choice
  • Default value: none
  • Location: System Properties > Email
glide.smtp.fail_message_ids
Specifies the comma-separated list of SMTP error codes that prevent the instance from resending email.
  • Type: string
  • Default value: 500,501,502,503,504,550,551,552,553,554
  • Location: System Properties > Email
glide.smtp.port
Communications port on which the instance listens for SMTP traffic.
  • Type: integer
  • Default value: 25
  • Location: Add the property to the System Property [sys_properties] table.
glide.smtp.secure
[Legacy] Specifies whether to enable SSL encryption for SMTP connections. Use glide.smtp.encryption (See Outgoing Mail Server settings) instead to specify how to encrypt communications with the SMTP server.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.smtp.timeformat
Specifies the time format to use for outgoing email notifications.
  • Type: string
  • Default value: time format listed in email sender's user record [sys_user.time_format].
  • Location: Add the property to the System Property [sys_properties] table.
glide.smtp.tls
[Legacy] Enables (true) or disables (false) Transport Layer Security (TLS) encryption for outgoing mail. Use glide.smtp.encryption (See Outgoing Mail Server settings) instead to specify how to encrypt communications with the SMTP server.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.soap.allow_null_numeric_output
When true, SOAP XML responses return an empty element for numeric fields with no value. When false, numeric fields with no value return a value of 0 in the SOAP response.
Note: The property glide.wsdl.show_nillable must be true to allow null values in SOAP responses.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.soap.default_security_policy
Specifies the name of SOAP security policy the instance uses when enforcing Web Services Security (WSS) for inbound requests.
  • Type: string
  • Default value: default security policy
  • Location: Add the property to the System Property [sys_properties] table.
glide.soap.import_set_insert_serialized.<table name>
Controls the processing of web service inserts. If true, the instance processes multiple simultaneous inserts one at a time (serially across nodes) to ensure an accurate transform. Serialized processing slows the speed at which the instance processes inserts. If false, multiple simultaneous inserts into an import set table result in simultaneous transforms that may produce duplicate target records due to the coalesce value being created at the same time.
Note: Set this value to false only to optimize for performance when the related transform map does not have a coalesce value that may be present simultaneously.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.soap.request_processing_timeout
Sets the maximum number of seconds that a SOAP request has to finish processing before the connection times out. This property computes a default value from the value of the property glide.http.timeout divided by 1000. There might be network infrastructure (such as proxy servers) in place that implements a shorter timeout. In this case, a socket timeout may occur unless this property is set to a shorter value. In general, you should set this property to a value several seconds less than the shortest socket inactivity timeout in effect anywhere in the network path between the client application and the ServiceNow instance.
  • Type: integer
  • Default value: 175 (value of glide.http.timeout divided by 1000)
  • Location: Add the property to the System Property [sys_properties] table.
glide.spell.dictionary.en
Sets the spell checker dictionary used in the system for English users. There are dictionaries available for Brazilian Portuguese, Dutch, English US, English UK, French, German, Italian, Portuguese, Russian, Spanish, and Thai.
  • Type: choice list
  • Default value: en.dic (English US)
  • Location: System Property [sys_properties] table
glide.spell.dictionary.max_matches
Sets the maximum number of spelling errors that the spell-check should detect. By default, spell-check finds only 10 spelling errors. The instance ignores any additional errors after reaching the maximum value.
  • Type: integer
  • Default value: 10
  • Location: Add the property to the System Property [sys_properties] table.
glide.sys.activity_using_audit_direct
[Not Supported] Controls whether the record's history is generated using the Audit table (true) or not (false). [Required] Set the value to false to generate history with History Sets.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.sys.audit_inserts
Controls whether the Audit table audits inserts (true) or not (false).
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.sys.date_format
System date format for all users unless overridden in the user record.
  • Type: date format
  • Default value: yyyy-MM-dd
  • Location: System Properties > Basic Configuration U116
glide.sys.default.tz
System timezone for all users unless overridden in the user's record.
  • Type: timezone
  • Default Value: none
  • Location: System Properties > Basic Configuration UI16
glide.sys.time_format
System time format for all users unless overridden in the user's record.
  • Type: time format
  • Default Value: HH:mm:ss
  • Location: System Properties > Basic Configuration UI16
glide.sys_reference_row_check
Controls whether the script conditions of Access Control Rules apply to a table's reference fields.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.template.max_context
Specifies the maximum number of templates displayed in a form's context menu. If more than this number are available, users can click Apply Template on the context menu to open the reference list of templates.
  • Type: integer
  • Default value: 15
  • Location: System Property [sys_properties] table
glide.translate.learn
Enables (true) or disables (false) adding the current language suffix to UI elements such as labels and messages. Enabling the language suffix assists with translating new customizations.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ts.index.attachment.debug
Enables (true) or disables (false) log messages for exceptions that occur when indexing attachments. You can leave this property enabled during normal operations to capture stack trace information about any exceptions.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ts.index.attachment.list_terms.debug
If true, the system logs all indexed terms when an attachment is indexed. For optimal performance, set this property to false during normal operations. Enable this property only when you are actively debugging an issue.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ts.reindex.sys_metadata.after.upgrade
When true, the system automatically reindexes the sys_metadata table after an upgrade, without noticeable performance impact. To disable automatic reindexing, set the value to false.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.activity.displayname
Specifies whether the activity formatter shows name values (true) or user_name values (false).
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.activity.email_roles
Specifies the list of roles (comma-separated) that can view email in the Activity Formatter.
  • Type: string
  • Default value: itil
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.activity.email.use_display
Specifies whether to display the email address or the user IDs (display value of the User table) in email headers. If true, the instance searches for a user record with a matching email address. If the instance cannot find a matching user record, it displays the email address.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.activity_stream.form_button
Removes the activity stream button from forms.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.activity_stream.list_button
Removes the activity stream button from lists.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.activity_stream.page_size
Size of pages for UI16 form activity stream. A value of 0 means no paging.
  • Type: integer
  • Default value: 0
  • Location: Still appears in the System Properties [sys_properties] table, but is no longer available.
glide.ui.activity_stream.scale_animated_gifs
Creates a thumbnail of animated .gif files. The maximum dimensions are 525 px width and 350 px height. The animation is not preserved in the thumbnail, but previewing the image displays the animation at its original size.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.activity_stream.scale_images
Creates a thumbnail of large images to display in the activity stream. The maximum dimensions are 525 px width and 350 px height. If the user clicks the image or attachment, the preview is at full size.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.activity_stream.style.comments
Changes the color of the left bar in activity stream comments in UI16.
  • Type: color entry, either a name, such as blue or a code, such as #0000FF.
  • Default value: transparent
  • Location: System Property [sys_properties] table
glide.ui.activity_stream.style.work_notes
Changes the color of the left bar in activity stream work notes in UI16.
  • Type: color entry, either a name, such as blue or a code, such as #0000FF.
  • Default value: gold
  • Location: System Property [sys_properties] table
glide.ui.activity.style.comments
Changes the background color of the activity stream comments in UI15.
  • Type: string
  • Default value: background-color: background-color: WhiteSmoke
  • Location: System Property [sys_properties] table
glide.ui.activity.style.work_notes
Changes the background color of the activity stream work notes in UI15.
  • Type: string
  • Default value: background-color: LightGoldenRodYellow
  • Location: System Property [sys_properties] table
glide.ui.allow_deep_html_validation
Allows administrators to prevent users from saving invalid HTML in a journal field.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.attachment.force_download_all_mime_types
Forces download of all attachment files.
  • Type: true | false
  • Default value: true for new instances, false for upgraded instances
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.audit_deleted_tables
Comma-separated list of system tables for which the audit history tracks deletions.
  • Type: string
  • Default value: sys_user, sys_user_group, sys_user_role, sys_user_has_role, sys_user_grmember, sys_group_has_role, sys_security_acl_role
  • Location: System Property [sys_properties] table
glide.ui.auto.recovery
Allows users to recover unsaved changes while working in the developer studio.
  • Type: true | false
  • Default value: true
  • Location: Auto Recovery > Properties
glide.ui.auto.recovery.exclude.field.types
Comma-separated list of field types to exclude from automatic recovery.
  • Type: string
  • Default value: none
  • Location: Auto Recovery > Properties
glide.ui.auto.recovery.unsupported.field.types
Comma-separated list of field types not supported for automatic recovery.
  • Type: string
  • Default value: password,password2,glide_encrypted,video,user_image,image
glide.ui.auto.recovery.unsupported.tables
Comma-separated list of tables to exclude from automatic recovery.
  • Type: string
  • Default value: v_ws_editor
  • Location: Auto Recovery > Properties
glide.ui.auto_req.extend.session
If true, this property enables the user to extend their user session by selecting a homepage refresh time. If false, it enforces session timeout. The session timeout value is ignored when the user specifies an automatic refresh value. For example, if the user selects 5 minutes for automatic homepage refresh, the session is renewed every five minutes. By adding this property and setting the value to false, administrators can force the user session to time out even if the user page refreshes every x number of minutes. The user session times out after the value specified in the session timeout, plus the selected refresh value. This property takes effect when the Remember me check box is not selected for the user. Tablet and mobile devices do not support this feature.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.buttons_bottom
Controls whether UI actions appear at both the bottom and top of the form (true) or only at the top (false). This property only works in a deprecated version of the UI.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.cert_task_activity.fields
Defines which journal field is the task activity field.
  • Type: string
  • Default value: work_notes
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.chart.bar.horiz.max_col_slant_labels
Sets the maximum number of columns in a horizontal bar chart before slanting (angling) the labels.
  • Type: integer
  • Default value: 5
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.chart.height
Specifies the height of a chart in pixels.
  • Type: integer
  • Default value: 300
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.chart.pie.labels
Enables (true) or disables (false) labels on pie chart slices.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.chart.pie.labels.max_items
Sets the maximum number of pie chart slice values that can be returned to display their labels.
  • Type: integer
  • Default value: 8
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.clickthrough.popup
  • For reference fields, enables (true) or disables (false) displaying the pop-up diamond icon for reference fields and opening a new window when the icon is clicked.
  • For document ID fields, enables (true) or disables (false) displaying the information icon and opening a pop-up window with the document's form. For more information, see Document ID fieldDocument ID field.
Note: Related lists do not appear on forms opened in the pop-up window.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.clickthrough.replace
Enables (true) or disables (false) both the pop-up and click-through icons for reference fields.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.date_format.first_day_of_week
Specifies which day of the week that weeks start on for calendar reports (1=Sunday, 2=Monday...).
  • Type: integer
  • Default value: 1
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.date_picker.first_day_of_week
Specifies the first (leftmost) day of the week for the date and date/time picker (1=Sunday, 2=Monday...).
  • Type: integer
  • Default value: 1
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.default.applications
Comma-separated list of application names that open by default in the navigation pane when nothing is opened via user preferences. If the property is specified and is blank, no applications are opened in the navigation pane when no applications are opened via user preferences. If the property is not specified, the first application that is authorized for the user opens if no applications are opened via user preferences.
  • Type: string
  • Default value: first authorized application for the user
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.dirty_form_support
Enables (true) or disables (false) display of a confirmation message when a form has unsaved changes and the user leaves the form through any means except a submit (such as using the green back arrow, any form button, or other). This property is not supported in Safari.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.doctype
Enables (true) or disables (false) the UI15 interface.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.filter.first_day_of_week
Identifies the first day of the calendar week for the company. By default, the start of the week is Monday, meaning that the calendar week begins with Monday and ends with Sunday. To change this behavior, add the property glide.ui.filter.first_day_of_week to the instance as an integer property. Set the value to the integer corresponding with the day of the week that the calendar begins on, where 1 is Sunday, 2 is Monday, and so on. The function impacts all charts and calculations where the day of the week is used as a parameter.
  • Type: integer
  • Default value: 2
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.first.field.reference
Enables (true) or disables (false) having the first column in a list always link to the underlying record, even if it is a reference field. For example, if the first column on an Incident list is Assigned to, that value links to the Incident if this property is set to true.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.form_annotations
Enables (true) or disables (false) form annotations, which allow you to add Custom, Section Separator, and Line Separator to a form.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.form_multiple_splits
Enables (true) or disables (false) multiple splits and end splits in the form layout configuration slushbucket.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.gauge.view
Defines which view is the default for homepage gauges.
  • Type: string
  • Default value: portal
  • Location: System Property [sys_properties] table
glide.ui.glide_list.start.locked
Controls whether a glide_list (like the watch list) starts out locked (true) or unlocked (false) on a form.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.goto_use_contains
Controls whether the Go to navigation performs a "contains" query (true) or a "greater than" query (false) by default.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.homepage.parallel
Enables (true) or disables (false) use of parallel rendering.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.homepage.parallelism
Sets the maximum number of threads that should cooperate on rendering any given homepage.
  • Type: integer
  • Default value: 2
  • Location: System Property [sys_properties] table
glide.ui.homepage.preview
Enables (true) or disables (false) displaying the preview icon for lists on the homepage.
Homepage Preview Icon
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.html.editor
Specifies which HTML field editor to use, TinyMCE or htmlArea (legacy).
  • Type: string
  • Default value: tinymce
  • Location: System Properties > UI Properties
glide.ui.html.editor.extended_valid_elements
Defines which elements remain in the TinyMCE text when the editor saves. This functionality can be useful to add or override specific elements that should be kept.
  • Type: string
  • Default value: blank
  • Location: System property [sys_properties] table
glide.ui.html.editor.toolbar.line1
Configures the editing toolbar (first line) for HTML fields when TinyMCE is enabled. The spellchecker tool is not supported in UI16 or UI15.
  • Type: string
  • Location: System Properties > UI Properties
glide.ui.html.editor.toolbar.line2
Configures the editing toolbar (second line) for HTML fields when TinyMCE is enabled. The spellchecker tool is not supported in UI16 or UI15.
  • Type: string
  • Location: System Properties > UI Properties
glide.ui.html.image.allow_url
Enables (true) or disables (false) uploading an image via URL from HTML fields.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.html.editor.remove_trailing_brs
Specifies whether an empty line containing a <br> tag is converted to a <div>&nbsp;</div> tag for TinyMCE HTML fields. If true, the tag is converted. If false, the tag is left as <br>.
  • Type: true | false
  • Default value: true
  • Location: System Properties > UI Properties
glide.ui.html.toolbar
Configures the editing toolbar for HTML fields.
  • Type: string
  • Default value: list of buttons
  • Location: System Properties > UI Properties
glide.ui.incident_activity.fields
Defines what fields are visible in the activity formatter. If the activities are customized, the system updates this property automatically.
  • Type: string
  • Default value: list of fields
  • Location: System Properties > UI Properties
glide.ui.incident_activity.max_addresses
Specifies the maximum number of addresses to list in an email audit record. If the number of addresses exceeds this limit, the instance truncates the list after the maximum value and displays an ellipsis character (...).
  • Type: string
  • Default value: 5
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.incident_alert_activity.fields
Incident communication plan activity formatter fields — the list of fields tracked from the Incident Communication Plan form in the activity formatter.
  • Type: string
  • Default value: opened_by, work_notes, comments, severity, estd_distruption_time, actual_disruption_time
  • Location: System Property [sys_properties] table
glide.ui.js_error_notify
Displays client script errors to users with the client_script_admin role. Also displays a generic error message to other users who encounter a client script error.
  • Type: true | false
  • Default value: true
  • Location: System Properties > All Properties
glide.ui.label.enable
Enables (true) or disables (false) using labels, such as Most Active, Most Recent, or user-created.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.m.clear_pasteboard_when_backgrounded
Clears the copy/paste clipboard when the ServiceNow application enters the background.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table. In Categories, add the mobile_post_auth category.
glide.ui.max_calendar_duration
Maximum number of days that a single calendar report entry can display.
  • Type: integer
  • Default value: 90
  • Range of possible values: 90 to 400
  • Location: System Property [sys_properties] table
glide.ui.max_calendar_records
Maximum number of records saved in a calendar report.
  • Type: integer
  • Default value if the property is not configured: 10,000
  • Location: System Property [sys_properties] table
glide.ui.m_agents
Comma-separated list of browser agents considered as mobile browsers for the Smartphone Interface. These browsers are directed to the mobile pages instead of the full browser pages.
  • Type: string
  • Default value: iphone,android_phone,IEMobile,Windows Phone,iPod,Windows CE,BlackBerry,BB10
  • Location: System Property [sys_properties] table
glide.ui.max_ref_dropdown
Maximum number of records for a reference field that is displayed as a choice list. If the number of available records is greater than this value, the field appears as a reference field, not as a choice list.
  • Type: integer
  • Default value: 25
  • Location: System Property [sys_properties] table
glide.ui.mobile_agents
Comma-separated list of browser agents considered as mobile browsers for the Legacy Smartphone Interface. These browsers are directed to the mobile pages instead of the full browser pages.
  • Type: string
  • Default value: iPod,Windows CE,BlackBerry,Android,Opera Mini,IEMobile,Windows Phone,iphone
  • Location: System Property [sys_properties] table
glide.ui.nav.stripe.select.maxchars
Numerical character limit for list menu choices within the nav stripe. The nav stripe appears at the top of the page when using UI11.
  • Type: integer
  • Default value: none
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.reference.readonly.clickthrough
Enables (true) or disables (false) reference pop-ups on read-only reference fields. Reference pop-ups and click-throughs are hidden by default if a client script, UI policy, or ACL makes the field read-only. Being able to see or click through to the target record is unrelated to the reference field being writable.

If false, the administrator can override the system setting for a specific field by adding the readonly_clickthrough=true attribute to the dictionary entry.

  • Type: true | false
  • Default value: false
  • Location: System Properties > UI Properties
glide.ui.remember_view
Enables (true) or disables (false) use of user preferences for the last view.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.remember.me.default
Controls whether the Remember me check box is selected (true) or cleared (false) by default.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.report.extend_calendar_choices
Controls which field styles are applied during calendar highlighting. If false, field styles in only the Task table are used. If true, the calendar first uses field styles from the table that the report is based on. If no applicable styles exist in that table, the calendar uses field styles from the Task table.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.report.old_report_builder
Enables (true) or disables (false) use of the old report builder UI.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.section508
Enables (true) or disables (false) rendering of alternate text in place of images.
  • Type: true | false
  • Default value: false
  • Location: System Properties > UI Properties
glide.ui.show_live_feed_activity
Enables (true) or disables (false) live feed for a record in the activity formatter.
  • Type: true | false
  • Default value: false
  • Location: System Properties > UI Properties
glide.ui.show_template_bar.<TABLENAME>
Controls whether the template bar can be displayed on the specified table. For example: glide.ui.show_template_bar.incident = false.
  • Type: true | false
  • Default value: true
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.session_timeout
Sets the session timeout, in minutes.
  • Type: integer
  • Default value: 30
  • Location: System Property [sys_properties] table
glide.ui.stream_icon.<TABLENAME>
Toggles the displaying of the activity stream button on the specified table. For example: glide.ui.stream_icon.hr_case = true.
  • Type: true | false
  • Default value: false
glide.ui.table.labels
Controls whether the system uses verbose labels for table names (true) or literal table names (false).
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.ui.tablet_enabled
Enables (true) or disables (false) the tablet UI.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Tablet UI Properties
glide.ui.tablet_agents
Uses the tablet UI if one of the specified strings (comma-separated) appears in the browser user_agent header.
  • Type: string
  • Default value: ipad,android_tablet
  • Location: System Properties > Tablet UI Properties
glide.ui.tablet.title
Displays the specified text as a brief page title for tablet UI.
  • Type: string
  • Default value: ServiceNow
  • Location: System Properties > Tablet UI Properties
glide.ui.tablet.title.ios_webapp
Displays the specified text as the default home screen icon label used in iOS version6 and later.
  • Type: string
  • Default value: ServiceNow
  • Location: System Properties > Tablet UI Properties
glide.ui.task.insert
Enables (true) or disables (false) the use of Insert and Insert and Stay options on tables derived from Task (such as Incident, Change, and Problem).
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.textarea.character_counter
If true, displays a count of available characters for journal and multi-line text fields.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.textarea_initial_rows
Sets the number of rows initially displayed for multiline form elements. When the element is selected for editing, it is expanded. Set this value to 0 or blank to ignore this property. This functionality is used to conserve space on a form when multiline elements take up too much space.
  • Type: integer
  • Default value: 0
  • Location: System Property [sys_properties] table
glide.ui.update_on_iterate
Controls whether updates are saved (true) or discarded (false) when a user clicks the blue arrows on a form.
  • Type: true | false
  • Default value: false
  • Location: System Property [sys_properties] table
glide.ui.ui_policy_debug
Enables (true) or disables (false) logging of UI policy processing in the JavaScript debug window
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.ui.user_cookie.life_span_in_days
Sets the expiration time period for the 'remember me' cookie.
Note: When a user accesses an instance with 'remember me' enabled, the access resets the cookie expiration period until the maximum (glide.ui.user_cookie.max_life_span_in_days) life span limit is reached.
  • Type: integer
  • Default value: 15 (days)
    Note: Maximum value 30.
  • Location: System Property [sys_properties] table
glide.ui.user_cookie.max_life_span_in_days
Sets a maximum cap for the glide.ui.user_cookie.life_span_in_days cookie to expire before forcing a user to re-authenticate into the instance.
  • Type: integer
  • Default value: 30 (days)
    Note: Maximum value 365 days.
  • Location: System Property [sys_properties] table
glide.ui.welcome.profile_link
Enables (true) or disables (false) allowing users to click their name in the welcome message and see their user profile.
  • Type: true | false
  • Default value: In new instances true. In existing instances false.
  • Location: System Property [sys_properties] table
glide.ui11.show_switch_link
This property only affects a deprecated version of the UI. It is no longer supported. Displays (true) or hides (false) a banner link for switching between the UI11 and legacy interfaces.
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
glide.update.suppress_update_version
Comma-separated list of tables for which updates are not tracked in the Versions [sys_update_version] table. You cannot compare and revert versions for tables in this list.
  • Type: string
  • Default value: sys_user,sys_import_set_row
  • Location: Add the property to the System Property [sys_properties] table.
glide.user.default_password
Default password for new users created from incoming email. Users must reset the password at first login.
  • Type: string
  • Default value: password
  • Location: System Properties > Email
glide.user.trusted_domain
Comma-separated list of trusted domains for which the instance automatically creates a guest user based on incoming emails. Use an asterisk (*) to trust all domains. If an email is not from a trusted domain, the instance processes the inbound email as a "guest user" but does not create a guest user in the instance.
  • Type: string
  • Default value: *
  • Location: System Properties > Email
glide.userauthgate.extauth.check
Enables the UserAuthenticationGate checks for external authentication mechanisms as well as internal ones.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.workflow.model.cache.max
Maximum number of models held in the workflow cache. You must restart the instance after changing this property to apply the change.
  • Type: integer
  • Default value: 300
  • Location: Workflow > Properties
glide.wsdl.definition.use_unique_namespace
Enables (true) or disables (false) use of a unique WSDL namespace value when publishing a ServiceNow table through web services. When this property is set to true, the WSDL target namespace is www.service-now.com/<table name>.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.wsdl.maximum_hierarchy
Maximum number of hierarchical levels returned in a WSDL when hierarchical SOAP web service is enabled. This property has a maximum value of 3.
  • Type: integer
  • Default value: 3
  • Location: Add the property to the System Property [sys_properties] table.
glide.xmlhttp.excessive
Sets the number of items visible in the Available half of a many-to-many or one-to-many collection box (slushbucket).
  • Type: integer
  • Default value: 100
  • Location: Add the property to the System Property [sys_properties] table.
glide.xmlprocessor.use_unload_format
Enables (true) or disables (false) unloading the XML using the display_value format. To unload using this format, add the parameter useUnloadFormat=true to the request URL.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
glide.wsdl.show_nillable
Enables (true) or disables (false) allowing a WSDL element to be valid if it has no element content despite a {content type} which would otherwise require content.
  • Type: true | false
  • Default value: false
  • Location: Add the property to the System Property [sys_properties] table.
google.maps.auto_close
If true, automatically closes the current info window before opening a new one. Clear the check box to allow multiple pop-up windows to remain open at once.
  • Type: true | false
  • Default value: true
  • Location: System Properties > Google Maps
google.maps.client
Client ID for Google Maps API for Business. This is the client ID authorizing production use of Google Maps API for Business. By default, this ID is provided by ServiceNow. ServiceNow may require you to purchase a separate Client ID based on your usage.
  • Type: string
  • Default value: gme-servicenow
  • Location: System Properties > Google Maps
google.maps.key
Map key from Google, tied to the URL of the server. This key is the private key authorizing development use of Google Maps.
  • Type: string
  • Default value: empty
  • Location: System Properties > Google Maps
google.maps.latitude
Starting latitude of the map. This value determines the starting latitude displayed in Google Maps.
  • Type: string
  • Default value: 36.008522
  • Location: System Properties > Google Maps
google.maps.longitude
Starting longitude of the map. This value determines the starting longitude displayed in Google Maps.
  • Type: string
  • Default value: -95.221764
  • Location: System Properties > Google Maps
google.maps.max_items
Maximum number of items to display on the map. This setting determines how many icons can be displayed on a map.
  • Type: integer
  • Default value: 500
  • Location: System Properties > Google Maps
google.maps.table
Table used by the map. This setting names the table containing the name, longitude, and latitude fields.
  • Type: string
  • Default value: cmn_location
  • Location: System Properties > Google Maps
google.maps.zoom
Starting zoom level of the map (1 is the lowest).
  • Type: string
  • Default value: 4
  • Location: System Properties > Google Maps
help.base.default
(Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow wiki is false and an absolute URL is not specified.
  • Type: string
  • Default value: http://wiki.service-now.com/index.php?title=
  • Location: System Property [sys_properties] table
help.base.servicenow
(Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow wiki is true
  • Type: string
  • Default value: http://wiki.service-now.com/index.php?title=
  • Location: System Property [sys_properties] table
mid.server.rba_debug_powershell
Enables probe-level debugging for PowerShell probes. With this property enabled, PowerShell probes write detailed activity information to the MID Server log.
  • Type: true | false
  • Default value: false
  • Location: Orchestration > MID Server Properties
password_reset.activity_monitor.incident_threshold
Specifies the maximum number of lockouts before an alert is issued.
  • Type: integer
  • Default value: 10 (lockouts)
  • Location: Password Reset > Properties
password_reset.activity_monitor.incident_window
Specifies the amount of time that is used for recording and counting the number of user lockouts.
  • Type: integer
  • Default value: 60 (minutes)
  • Location: Password Reset > Properties
password_reset.captcha.ignore
Enables and disables CAPTCHA functionality. The password reset application uses Google re-CAPTCHA as the default CAPTCHA service. To use the base system CAPTCHA, change the password_reset.captcha.google.enabled system property to false.
  • Type: true | false
  • Default value: false
  • Location: Password Reset > Properties
password_reset.qa.num_enroll
Specifies the number of questions a user must select and answer to be enrolled in the password reset program.
Note: This security question property can be overridden by adding a value for the num_enroll parameter in a security question verification.
  • Type: integer
  • Default value: 5 (questions)
  • Location: Password Reset > Properties
password_reset.qa.num_reset
Specifies the number of questions a user must answer to verify their identity during the password reset process.
Note: This security question property can be overridden by adding a value for the num_reset parameter in a security question verification.
  • Type: integer
  • Default value: 3 (questions)
  • Possible values: integers that are less than the number specified for the num_enroll property.
  • Location: Password Reset > Properties
password_reset.request.max_attempt
Specifies the number of password reset attempts a user has before they are locked out for a period determined by the value in max_attempt_window.
  • Type: integer
  • Default value: 3 (attempts)
  • Location: Password Reset > Properties
password_reset.request.max_attempt_window
Specifies how long a user is locked out or prevented from changing their password after trying the maximum number of times.
  • Type: integer
  • Default value: 1440 (minutes)
  • Location: Password Reset > Properties
password_reset.request.retry_window
Specifies length of time before the count for password reset attempts refreshes.
  • Type: integer
  • Default value: 1440 (minutes)
  • Location: Password Reset > Properties
password_reset.request.success_window
Specifies how long a user is locked out after they have successfully reset their password.
  • Type: integer
  • Default value: 10 (minutes)
  • Location: Password Reset > Properties
password_reset.sms.default_complexity
Specifies the number of characters in the SMS code thatis required for a user to reset their password.
Note: This SMS code property can be overridden by adding a value for the complexity parameter in an SMS code verification.
  • Type: integer
  • Default value: 4 (digits)
  • Location: Password Reset > Properties
password_reset.sms.expiry
Specifies the amount of time, in minutes, until the SMS code sent to the user expires.
Note: This SMS code property can be overridden by adding a value for the expiry parameter in an SMS code verification.
  • Type: integer
  • Default value: 5 (minutes)
  • Location: Password Reset > Properties
password_reset.sms.max_per_day
Specifies the maximum number of SMS codes that are sent to a user within one 24-hour period. When a user clicks the Send Verification Code button, the 24-hour period begins.
Note: This SMS code property can be overridden by adding a value for the max_per_day parameter in an SMS code verification.
  • Type: integer
  • Default value: 10 (per day)
  • Location: Password Reset > Properties
password_reset.sms.pause_window
Specifies the amount of time to pass before another SMS code can be sent to a user.
Note: This SMS code property can be overridden by adding a value for the pause_window parameter in an SMS code verification.
  • Type: integer
  • Default value: 2 (minutes)
  • Location: Password Reset > Properties
password_reset.wf.refresh_rate
Specifies how often to check status of the workflow. Represented in the password reset process progress bar.
  • Type: integer
  • Default value: 90000 (milliseconds)
  • Location: Password Reset > Properties
password_reset.wf.timeout
Specifies the maximum wait time, in milliseconds, for the workflow to execute. The workflow is triggered during the password reset request when the user clicks Submit.
  • Type: integer
  • Default value: 500 (milliseconds)
  • Location: Password Reset > Properties
remember_me.max_duration_in_days
Sets a maximum cap for the remember_me_cookie.duration_in_days cookie to expire before forcing a user to reauthenticate into the instance.
  • Type: integer
  • Default value: 30 (days)
    Note: Maximum value: 365 days
  • Location: System Property [sys_properties] table
remember_me_cookie.duration_in_days
Sets the default expiration for the "remember me" cookie. When a user logs in with "remember me" enabled, each login within the expiration limit resets the expiration period.
  • Type: integer
  • Default value: 15 (days)
    Note: Maximum value: 30 days
  • Location: System Property [sys_properties] table
sa_analytics.aggregation.include_service
Include CIs associated with business services, in alert aggregation.
  • Type: true | false
  • Default value: true
  • Location: Alert Aggregation and RCA > Properties
sa_analytics.aggregation_enabled
Enable alert aggregation. Enables aggregation of correlated alerts for services and alert groups.
  • Type: true | false
  • Default value: true
  • Location: Alert Aggregation and RCA > Properties
sa_analytics.alert.severity_threshold
Alert severity threshold, above which alerts will be included in analysis. Only alerts with severity that is above the threshold are included in alert aggregations and root cause CI analysis.
  • Type: choice list
  • Default value: Info
  • Other possible values:
    • Warning
    • Minor
    • Major
    • Critical
  • Location: Alert Aggregation and RCA > Properties
sa_analytics.rca.input_purge_days
Purge staging tables (in days). Number of days that RCA input is kept before it is purged.
  • Type: integer
  • Default value: 90
  • Range of possible values: 30-180
  • Location: Alert Aggregation and RCA > Properties
sa_analytics.rca.learner_group_interval_secs
Time interval (in seconds) criteria for grouping alerts. Interval that alerts must be created in, to be included in a group.
  • Type: integer
  • Default value: 300
  • Range of possible values: 60-900
  • Location: Alert Aggregation and RCA > Properties
sa_analytics.rca.learner_query_interval_secs
Length of time period (in seconds) from which to include alerts for analysis. Period of past time from which to include alerts in alert aggregation analysis.
  • Type: integer
  • Default value: 86400
  • Range of possible values: 43200-86400
  • Location: Alert Aggregation and RCA > Properties
sa_analytics.rca.output_purge_days
Number of days that RCA output is kept before it is purged.
  • Type: integer
  • Default value: 3
  • Range of possible values: 3-5
  • Location: System Property [sys_properties] table
sa_analytics.rca.query_probability_threshold
Confidence score % threshold, above which RCA correlated alert groups will be displayed in the Event Management dashboard and alerts console. Confidence score that must be met by RCA correlated alert groups before the groups are displayed on the Event Management dashboard and alerts console.
  • Type: integer
  • Default value: 0
  • Range of possible values: 0-100
  • Location: Alert Aggregation and RCA > Properties
sa_analytics.rca_enabled
Enable root cause analysis for business services. Enables RCA for alerts associated with business services, to identify root-cause CIs.
  • Type: true | false
  • Default value: false
  • Location: Alert Aggregation and RCA > Properties
sam.install_deletion_deadline
Defines the number of days after which a software install is deleted if not discovered with the configuration item. Use a value that is greater than the number of days between consecutive Discovery runs.
  • Type: integer
  • Default value: 7
  • Location: System Property [sys_properties] table
security.list.internal.domains
Other domains (excluding the ones in the comma-separated list in this property) are classified as external email domains. The counts of incoming emails from these external domains display in the External Incoming Emails metric in the Instance Security Center.
  • Type: choice string
  • Default value: None
  • Other possible values: Comma-separated list of all internal email domains in the organization.
  • Location: System Property [sys_properties] table
sn_bm_client.dashboard_display_unit
Time unit to use for KPI values on the Benchmarks dashboard. Options are Hours or Days.
  • Type: choice list
  • Default value: Days
  • Location: System Property [sys_properties] table
sn_chg_soc.change_soc_initial_limit
Define the number of change_request records to display on load of the Change Schedule.
  • Type: Integer
  • Default value: 40
  • Location: System Property [sys_properties] table
sn_chg_soc.change_soc_scroll_load_limit
Defines the number of change_request records to display as the Change Schedule is scrolled.
  • Type: Integer
  • Default value: 20
  • Location: System Property [sys_properties] table
sn_chg_soc.change_soc_total_limit
Defines the total number of change_request records that can be displayed on a Change Schedule.
  • Type: Integer
  • Default value: 1000
  • Location: System Property [sys_properties] table
sn_chg_soc.landing_page.pinned_notification
Shows a message for pin or unpin a change schedule.
  • Type: String
  • Default value: true
  • Location: System Property [sys_properties] table
sn_chg_soc.schedule_window_days
Specifies the number of days to be factored before and after the respective start/end of a change_request record when displaying blackout and maintenance window spans on the Change Schedule page.
  • Type: Integer
  • Default value: 30
  • Location: System Property [sys_properties] table
tablet.footer.text
Text that appears on the footer of the tablet UI.
  • Type: string
  • Default value: Copyright ServiceNow 2012
  • Location: System Properties > Tablet UI Properties
tablet.header.text
Text that appears on the right-hand side of the tablet UI header.
  • Type: string
  • Default value: ServiceNow
  • Location: System Properties > Tablet UI Properties
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