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Request a plugin

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Request a plugin

If a plugin does not appear in the System Definition > Plugins list, you cannot activate it yourself. Request activation of the plugin by ServiceNow personnel.

Before you begin

Role required: admin

About this task

There are two ways to request a plugin:
  • Access the HI Service Catalog directly by clicking Service Catalog > Activate Plugin on HI.
  • Access the HI Service Catalog through the All Applications page on your instance by following these steps.


  1. From your instance, navigate to System Definition > Plugins.
  2. On the All Applications page, click Request Plugin to open the request form on HI.
    Select to request a plugin from the All Applications page.
  3. On HI, select to be redirected to the HI Service Portal Service Catalog.
    HI redirect to Service Catalog
  4. On the Activate Plugin request form, fill in the fields.
    Field Description
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least two business days from the current time.

    Reason/Comments Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.
  5. Click Submit.