Activating plugins

If a plugin is not active by default on the Now Platform, you can activate it from the All Applications list in your instance. For more information, see Activate a plugin.

If you cannot find a plugin in the All Applications list for activation, the plugin may require activation by ServiceNow personnel. To get a plugin activated by ServiceNow personnel, follow the steps in Request a plugin.

Some plugins require a paid subscription before activation. To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance. If the plugin doesn't appear in the instance, submit a request via the HI Service Catalog.

For more information on plugins that are associated with paid subscriptions, see View the applications and plugins that are included with a subscription.

Relationships between plugins

Some plugins depend on other plugins being activated.

Sometimes, a plugin cannot work at all unless one or more other plugins are installed. When you activate a plugin with dependent plugins, the system notifies you of the dependencies before it completes the activation. If you opt to continue with activation, the system automatically activates all the plugins required.

In other cases, the plugin works, but certain features that do not apply to your system are not installed. When you ask to activate a plugin in this category, the system notifies you of the dependencies before it completes the activation. If you opt to continue, the system activates the requested plugin but does not include the features that depend on other plugins.

Personal developer instances

You can test a plugin on your personal developer instance (PDI) before launching it in a production instance. If a plugin isn't active by default on a PDI, you can activate the plugin without requesting or purchasing it.

To activate a plugin on a PDI, use the All Applications page on your instance. If the plugin isn't available on the All Applications page, activate it from the ServiceNow® Developer Site. For more information, see Activate a plugin on a personal developer instance.