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Global events

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Global events

Your instance has a global function called global_events() that triggers from a business rule when certain conditions occur.

This function triggers when your instance is:
  • Inserting new records
  • Updating existing records
  • Adding comments to an existing record
  • Assigning a record to a user
  • Exceeding a record's inactive timer

For example, if you add the script to a business rule on the change_request table, the instance automatically configures the following events:

  • change_request.inserted
  • change_request.updated
  • change_request.commented
  • change_ request.assigned
  • change_ request.inactive

The business rule for global events on the change_request table looks like this:

Figure 1. Change request tasks global business rule