Contents Now Platform Administration Previous Topic Next Topic Reference field icon Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Reference field icon On forms, the reference icon () appears by populated reference fields. Clicking the icon opens a read-only preview of the referenced record. Figure 1. Referenced record preview on a form The preview remains open until you click somewhere else on the form. Click Open Record to navigate to the referenced record. Configure the fields in the pop-up for a reference icon You can use the sys_popup form view to configure the fields in the pop-up that appears when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view. Before you beginRole required: personalize_form Procedure Navigate to the following URL, substituting the instance name and table name as appropriate: <your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup Configure the form to add or remove fields as appropriate. Configure pop-ups on read-only fields Reference pop-ups and click-throughs are hidden by default when a client script, UI policy, or ACL makes the field read-only. The ability to see or click through to the target record does not depend on whether the reference field is writable. You can change the read-only setting. Before you beginRole required: admin Procedure Navigate to System Properties > UI Properties. Change the value of the Enable click-through of a reference field when the reference field is read-only. (glide.ui.reference.readonly.clickthrough) property. If set to true, the pop-up appears for read-only fields. What to do nextIf this system value is set to false, you can override the setting for a specific read-only reference field. Configure the dictionary entry and add the readonly_clickthrough=true attribute. Figure 2. Dictionary entry showing the clickthrough attribute On this page Send Feedback Previous Topic Next Topic
Reference field icon On forms, the reference icon () appears by populated reference fields. Clicking the icon opens a read-only preview of the referenced record. Figure 1. Referenced record preview on a form The preview remains open until you click somewhere else on the form. Click Open Record to navigate to the referenced record. Configure the fields in the pop-up for a reference icon You can use the sys_popup form view to configure the fields in the pop-up that appears when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view. Before you beginRole required: personalize_form Procedure Navigate to the following URL, substituting the instance name and table name as appropriate: <your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup Configure the form to add or remove fields as appropriate. Configure pop-ups on read-only fields Reference pop-ups and click-throughs are hidden by default when a client script, UI policy, or ACL makes the field read-only. The ability to see or click through to the target record does not depend on whether the reference field is writable. You can change the read-only setting. Before you beginRole required: admin Procedure Navigate to System Properties > UI Properties. Change the value of the Enable click-through of a reference field when the reference field is read-only. (glide.ui.reference.readonly.clickthrough) property. If set to true, the pop-up appears for read-only fields. What to do nextIf this system value is set to false, you can override the setting for a specific read-only reference field. Configure the dictionary entry and add the readonly_clickthrough=true attribute. Figure 2. Dictionary entry showing the clickthrough attribute
Reference field icon On forms, the reference icon () appears by populated reference fields. Clicking the icon opens a read-only preview of the referenced record. Figure 1. Referenced record preview on a form The preview remains open until you click somewhere else on the form. Click Open Record to navigate to the referenced record. Configure the fields in the pop-up for a reference icon You can use the sys_popup form view to configure the fields in the pop-up that appears when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view. Before you beginRole required: personalize_form Procedure Navigate to the following URL, substituting the instance name and table name as appropriate: <your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup Configure the form to add or remove fields as appropriate. Configure pop-ups on read-only fields Reference pop-ups and click-throughs are hidden by default when a client script, UI policy, or ACL makes the field read-only. The ability to see or click through to the target record does not depend on whether the reference field is writable. You can change the read-only setting. Before you beginRole required: admin Procedure Navigate to System Properties > UI Properties. Change the value of the Enable click-through of a reference field when the reference field is read-only. (glide.ui.reference.readonly.clickthrough) property. If set to true, the pop-up appears for read-only fields. What to do nextIf this system value is set to false, you can override the setting for a specific read-only reference field. Configure the dictionary entry and add the readonly_clickthrough=true attribute. Figure 2. Dictionary entry showing the clickthrough attribute
Reference field icon On forms, the reference icon () appears by populated reference fields. Clicking the icon opens a read-only preview of the referenced record. Figure 1. Referenced record preview on a form The preview remains open until you click somewhere else on the form. Click Open Record to navigate to the referenced record. Configure the fields in the pop-up for a reference icon You can use the sys_popup form view to configure the fields in the pop-up that appears when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view. Before you beginRole required: personalize_form Procedure Navigate to the following URL, substituting the instance name and table name as appropriate: <your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup Configure the form to add or remove fields as appropriate. Configure pop-ups on read-only fields Reference pop-ups and click-throughs are hidden by default when a client script, UI policy, or ACL makes the field read-only. The ability to see or click through to the target record does not depend on whether the reference field is writable. You can change the read-only setting. Before you beginRole required: admin Procedure Navigate to System Properties > UI Properties. Change the value of the Enable click-through of a reference field when the reference field is read-only. (glide.ui.reference.readonly.clickthrough) property. If set to true, the pop-up appears for read-only fields. What to do nextIf this system value is set to false, you can override the setting for a specific read-only reference field. Configure the dictionary entry and add the readonly_clickthrough=true attribute. Figure 2. Dictionary entry showing the clickthrough attribute
Configure the fields in the pop-up for a reference icon You can use the sys_popup form view to configure the fields in the pop-up that appears when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view. Before you beginRole required: personalize_form Procedure Navigate to the following URL, substituting the instance name and table name as appropriate: <your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup Configure the form to add or remove fields as appropriate.
Configure pop-ups on read-only fields Reference pop-ups and click-throughs are hidden by default when a client script, UI policy, or ACL makes the field read-only. The ability to see or click through to the target record does not depend on whether the reference field is writable. You can change the read-only setting. Before you beginRole required: admin Procedure Navigate to System Properties > UI Properties. Change the value of the Enable click-through of a reference field when the reference field is read-only. (glide.ui.reference.readonly.clickthrough) property. If set to true, the pop-up appears for read-only fields. What to do nextIf this system value is set to false, you can override the setting for a specific read-only reference field. Configure the dictionary entry and add the readonly_clickthrough=true attribute. Figure 2. Dictionary entry showing the clickthrough attribute
