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Reports on Service Portal

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Reports on Service Portal

Show reports using Service Portal.

When you edit a portal, add the Report widget. Use the widget options to specify a report to show on the service portal and whether to show the title of the report.
Figure 1. Report widget
Report widget opened in the Service Portal Designer

With the report widget, you can show all report types on your portal except for list reports. Use the Simple List Widget instead.

Activate the Performance Analytics and Reporting — Service Portal Widgets plugin

You can activate the Performance Analytics and Reporting - Service Portal Widgets plugin ( if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

The Service Portal Widget plugin activates these related plugins if they are not already active.
Table 1. Plugins for Performance Analytics and Reporting — Service Portal Widgets
Plugin Description
Service Portal


Core Service Portal functionality.


  1. Navigate to System Definition > Plugins.

    A banner appears to notify you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin with the filter criteria and search bar.

    You can search for the plugin by its name or ID.

    If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or view more details about the plugin before activating it.

    • If you are certain that you have the correct plugin, click Install, and then click Activate in the dialog box that appears.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. On the dialog box that appears, review the dependent plugins.

        Dependent plugins must be activated to activate the plugin. If a dependent plugin is not already activated, it is activated when you activate the plugin.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that illustrate plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.