To enable the comparison of indicators to ITSM and ITOM benchmarks, link an automated
indicator to the corresponding benchmark KPI. A benchmark KPI can be linked to only one
indicator. You can compare the linked indicators in the Analytics Hub.
You must opt-in to the
ServiceNow®
Benchmarks application.
Role
required: pa_data_collector, pa_power_user, admin
Note: If you have the
sn_bm_client.benchmark_admin role, you can link
Performance Analytics
indicators to benchmark indicators through the
Benchmarks Setup interface.
For instructions about linking indicators through that interface, see
Link or customize a
benchmark KPI.
-
In the list of automated indicators or the list of formula indicators, identify
which benchmark indicator you want to link to which other indicator.
Benchmark indicator names begin with the word
Benchmark.
-
Verify that the benchmark indicator and the linked indicator are configured
compatibly.
Specifically, verify that the following properties match in both
indicators:
- Indicator source
- Unit
- Formula (for formula indicators)
Warning: The indicators in Out-of-the-box Performance Analytics
Solutions are not configured the same as the matching benchmark indicators.
-
Open the benchmark indicator record.
-
In the Linked indicator field under Indicator
properties, select the automated indicator to link to the
benchmark.
Note:
- The fully licensed version of Performance Analytics must be
activated to see the complete list of Performance Analytics
automated and formula indicators.
- To edit the Linked indicator field, you may
need to change the scoped application that you are working in, at
the top of the record.
- The names of the benchmark indicator and the indicator to link might
not match.
After you update the benchmark KPI record, you can compare
the benchmark KPI and the automated indicator on the Compare tab
of the Analytics Hub for
the automated indicator. For more information and an example, see Compare scores.
