Link an automated indicator to a benchmark
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- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
- Performance Analytics
To enable the comparison of indicators to ITSM and ITOM benchmarks, link an automated indicator to the corresponding benchmark KPI. A benchmark KPI can be linked to only one indicator. You can compare the linked indicators in the Analytics Hub.
Before you begin
You must opt-in to the ServiceNow® Benchmarks application.
Role required: pa_data_collector, pa_power_user, admin
About this task
Used together, benchmarking and Performance Analytics enables you to measure your enterprise ITSM and ITOM against industry standards while driving improvements across all important metrics. For more information, see Benchmarks.
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