Analytics, Intelligence, and Reporting includes ServiceNow®
Performance Analytics and Reporting, Predictive Intelligence, and Virtual Agent.
Use Performance Analytics with reports and
dashboards to visualize data from your instance so that you can anticipate trends, prioritize
resources, and guide continual service improvement.
Use Predictive Intelligence to
automatically categorize tasks, increase agent productivity, and decrease resolution times and
errors. Virtual Agent allows you to lower
costs by automating routine interactions between your customers and agents.
Tip: Bookmark the following links to the Analytics, Intelligence, and Reporting landing pages so you can quickly
navigate to all needed resources for these applications.