Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Performance Analytics breakdowns

Log in to subscribe to topics and get notified when content changes.

Performance Analytics breakdowns

Breakdowns enable you to group or filter indicator scores for more detailed analysis, such as to show separate scores for each assignment group. You can apply a breakdown on the Analytics Hub and on dashboards.

The values for each breakdown are called breakdown elements. For example, the Priority breakdown may have the elements Critical, High, and Low. Breakdowns are categorized as automated, manual, or external, depending on where these elements come from. Automated breakdown elements are specified in breakdown sources. Manual breakdowns have their elements entered manually to define an organization. Lastly, an external breakdown specifies the JDBC data source and SQL statement for retrieving breakdown elements.

For example, you can look at the Number of Open Changes by Assignment Group. Or you can see the Number of New Changes by Priority.