Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Log in to an instance with the mobile app

Log in to subscribe to topics and get notified when content changes.

Log in to an instance with the mobile app

Read and edit records from any location by using the mobile app to log in to an instance.

Before you begin

Role required: none

About this task

If you downloaded the mobile app from an enterprise mobility management (EMM) suite, enter your user credentials as prompted. If you did not download the mobile app from an EMM suite, follow the subsequent steps.

Procedure

  1. Tap the mobile app (App icon) on your device, and then tap the plus button (Add instance icon) to open an instance.
  2. In the instance address field, enter the instance address in one of two ways:
    OptionDescription
    Manual input Type the instance address in the instance address field.
    Note: You do not need to include service-now.com at the end of the instance name.
    Scan QR code Tap the QR icon (Scan a QR code), and then scan the QR code that was provided by your administrator.
  3. Tap Login.
  4. In the window that appears to remind you that you are connecting your mobile device to the server, tap Continue.
  5. When you see the prompt to connect to the server, tap Allow.
Feedback