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Track your location from your mobile device

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Track your location from your mobile device

Turn on location tracking from your mobile device and in the mobile app so that you can keep a record of where you were when you last worked on an instance. Location tracking continues even when there is no internet connection.

Before you begin

Role required: none

About this task

The location setting on your mobile device takes precedence over the location setting in the mobile app. To enable the mobile app to track your location, you must first grant permission on your mobile device.


  1. Navigate to the Settings tab by tapping the gear icon (Gear icon), and then open Location Tracking.
  2. Tap the Location Tracking switch.
  3. In the Track For field, select how long you want the mobile app to monitor your location.
  4. View the expiration time for location tracking on the Settings tab.
    Location Tracking expiration time displayed on Settings tab
  5. To end location tracking before the expiration time, navigate to Settings > Location Tracking, and then tap the Location Tracking switch.